THE TRAVEL INSTITUTE CTA EXAM
QUESTIONS AND ANSWERS GRADED A+
2025/2026
A-B-C Method - ANS a time management strategy that allows you to arrange your daily tasks
according to priority
ARC (Airlines Reporting Corporation) - ANS A group owned by major US airlines that regulates
the distribution of airline tickets.
ASTA American Society of Travel Advisors - ANS A trade association that lobbies governments,
presents educational programs and speaks to the public on behalf of its members.
ACTA Association of Canadian Travel Agencies - ANS A national member based trade assoc in
Canada
Back-to-Back Ticketing - ANS An unethical ticketing practice in which clients buy two round-
trip discount tickets for less than the cost of one round-trip ticket at full fare, thus circumventing
certain restrictions on the discount tickets by rearranging departures and returns.
Card Mills - ANS organization that sells travel agent identity cards to the public, under the
guise of a bona fide employment in the travel industry, promoting access to travel industry
discounts.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,CCRA Travel Commerce Network (CCRA) - ANS A network that facilitates commerce between
travel professionals and suppliers.
Consumer Protection B.C. - ANS Consumer protection/regulatory body in BC Canada
Doublebooking - ANS An unethical reservations practice of booking two reservations for an
individual at the same time.
Errors and Omissions Insurance - ANS A type of insurance that can protect travel consultants
and their businesses in cases where clients feel a travel advisor has misrepresented a product or
service or has been negligent in planning the client's travel. It provides coverage for mistakes
that happen.
Ethics - ANS Moral principles of right conduct
Federal Trade Commission FTC - ANS agency of the US government whose mission is the
enforcement of civil US antitrust law and the promotion of consumer protection
Ghost booking - ANS Taking advantage of a flexible cancellation policy to book a trip that
clients have no intention of actually taking.
GDS (Global Distribution System) - ANS An electronic system that links distributors and
suppliers to a central database and is set up for making reservations.
Hidden-city ticketing - ANS An unethical ticketing practice in which clients buy a less
expensive ticket with a connection then end their trip at the connecting city.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,International Air Transport Association IATA - ANS An association of airlines whose goal is to
create stability in international aviation.
IATAN (International Airlines Travel Agent Network) - ANS An IATA subsidiary that uses a
screening program to appoint US travel agencies to sell tickets for its member international
airlines serving the US
profession - ANS An occupation requiring a specialized body of knowledge
Professional - ANS Term commonly used to describe people who earn their living by
practicing some skill or engaging in some activitiy that requires expertise
Professionalism - ANS The quality demonstrated by professionals who possess the skills and
knowledge to perform their jobs with expertise and who are committed to the standards of the
occupation and to the interests of the client.
Seller of Travel Law - ANS Statute that regulates sales by travel agencies and may require
financial protections for consumers.
Tickler files - ANS File that reminds you to do something, to assist with time management
Time log - ANS A record of what you do and how long it takes you to do it, to assist with time
management.
Trip stacking - ANS see Doublebooking
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Travel Retailer Universal Enumeration (TRUE) code - ANS Code created by CCRA and designed
to allow a travel agent or agency to book travel products and services directly with thousands of
suppliers.
clarity - ANS Principle of business writing that refers to the ability to write clearly
Completeness - ANS Principle of business writing that involves presenting all the facts your
reader will need to understand and respond to your message
conciseness - ANS Principle of business writing that means writing the message in as few
words as possible.
copy - ANS the written component of various marketing communications, such as brochures
and advertisements
Correctness - ANS Principle of business writing that means ensuring that what you've written
is accurate.
courtesy - ANS principle of business writing that means including remarks in your writing,
showing consideration of your reader's interests and feelings
Direct Order - ANS An organizational format that begins with the most important information
— usually the conclusion and perhaps a recommendation.
Editing - ANS cutting and rearranging text for final presentation
Email - ANS electronic mail sent from one computer to another
4 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
QUESTIONS AND ANSWERS GRADED A+
2025/2026
A-B-C Method - ANS a time management strategy that allows you to arrange your daily tasks
according to priority
ARC (Airlines Reporting Corporation) - ANS A group owned by major US airlines that regulates
the distribution of airline tickets.
ASTA American Society of Travel Advisors - ANS A trade association that lobbies governments,
presents educational programs and speaks to the public on behalf of its members.
ACTA Association of Canadian Travel Agencies - ANS A national member based trade assoc in
Canada
Back-to-Back Ticketing - ANS An unethical ticketing practice in which clients buy two round-
trip discount tickets for less than the cost of one round-trip ticket at full fare, thus circumventing
certain restrictions on the discount tickets by rearranging departures and returns.
Card Mills - ANS organization that sells travel agent identity cards to the public, under the
guise of a bona fide employment in the travel industry, promoting access to travel industry
discounts.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,CCRA Travel Commerce Network (CCRA) - ANS A network that facilitates commerce between
travel professionals and suppliers.
Consumer Protection B.C. - ANS Consumer protection/regulatory body in BC Canada
Doublebooking - ANS An unethical reservations practice of booking two reservations for an
individual at the same time.
Errors and Omissions Insurance - ANS A type of insurance that can protect travel consultants
and their businesses in cases where clients feel a travel advisor has misrepresented a product or
service or has been negligent in planning the client's travel. It provides coverage for mistakes
that happen.
Ethics - ANS Moral principles of right conduct
Federal Trade Commission FTC - ANS agency of the US government whose mission is the
enforcement of civil US antitrust law and the promotion of consumer protection
Ghost booking - ANS Taking advantage of a flexible cancellation policy to book a trip that
clients have no intention of actually taking.
GDS (Global Distribution System) - ANS An electronic system that links distributors and
suppliers to a central database and is set up for making reservations.
Hidden-city ticketing - ANS An unethical ticketing practice in which clients buy a less
expensive ticket with a connection then end their trip at the connecting city.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,International Air Transport Association IATA - ANS An association of airlines whose goal is to
create stability in international aviation.
IATAN (International Airlines Travel Agent Network) - ANS An IATA subsidiary that uses a
screening program to appoint US travel agencies to sell tickets for its member international
airlines serving the US
profession - ANS An occupation requiring a specialized body of knowledge
Professional - ANS Term commonly used to describe people who earn their living by
practicing some skill or engaging in some activitiy that requires expertise
Professionalism - ANS The quality demonstrated by professionals who possess the skills and
knowledge to perform their jobs with expertise and who are committed to the standards of the
occupation and to the interests of the client.
Seller of Travel Law - ANS Statute that regulates sales by travel agencies and may require
financial protections for consumers.
Tickler files - ANS File that reminds you to do something, to assist with time management
Time log - ANS A record of what you do and how long it takes you to do it, to assist with time
management.
Trip stacking - ANS see Doublebooking
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Travel Retailer Universal Enumeration (TRUE) code - ANS Code created by CCRA and designed
to allow a travel agent or agency to book travel products and services directly with thousands of
suppliers.
clarity - ANS Principle of business writing that refers to the ability to write clearly
Completeness - ANS Principle of business writing that involves presenting all the facts your
reader will need to understand and respond to your message
conciseness - ANS Principle of business writing that means writing the message in as few
words as possible.
copy - ANS the written component of various marketing communications, such as brochures
and advertisements
Correctness - ANS Principle of business writing that means ensuring that what you've written
is accurate.
courtesy - ANS principle of business writing that means including remarks in your writing,
showing consideration of your reader's interests and feelings
Direct Order - ANS An organizational format that begins with the most important information
— usually the conclusion and perhaps a recommendation.
Editing - ANS cutting and rearranging text for final presentation
Email - ANS electronic mail sent from one computer to another
4 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
