1
MGMT 303 FINAL EXAM Questions and
Answers (100% Correct Answers)
Already Graded A+
Control Process Steps (Managerial Function) -
Chap 16 Ans: 1. Establish standards
2. Measure performance
© 2025 Assignment
Guru01 - Stuvia
3. Take corrective action if necessary
Expert
4. Compare performance to standards
Four Managerial Functions Ans: Planning → You
set goals and decide how to achieve them
Organizing → You arrange tasks, people and
other resources to accomplish the work
Leading → You motivate, direct and otherwise
influence people to work hard and achieve the
organizations goals
Controlling → You monitor performance,
compare it with goals and take correction action
as needed
, 2
Feedforward control - Chap 16 Ans: Focuses on
preventing future problems.
Concurrent control - Chap 16 Ans: Entails
collection performance information in real time.
Feedback control - Chap 16 Ans: Amounts to
collecting performance information after a task
or project is done.
© 2025 Assignment
Guru01 - Stuvia
Strategic control - Chap 16 Ans: Ensures the
organization's long-term strategy is effective and
Expert
aligned with its goals and environment.
Tactical control - Chap 16 Ans: Ensures short-
term actions and operations are carried out
correctly and efficiently to support the strategy.
Operational Control - Chap 16 Ans: Monitoring
performance to ensure that operational plans
(day-to-day) are being implemented or have
corrective action.
Six Areas of Control for Managers - Chap 16 Ans:
Structural - Rules, procedures, hierarchy
Cultural - Values, norms, traditions
Physical - Buildings, equipment, safety
, 3
Human Resources - Training, incentives
Informational - Reports, data, communication
Financial - Income Statement, Balance
Scoreboard
Balance S Vs. Income S (Financial Control) - Chap
16 Ans: Balance sheet = summarizes asset and
© 2025 Assignment
liabilities
Guru01 - Stuvia
VS Income Statement = summarizes reviews and
Expert
costs
Deming's Management System (PDCA Cycle) -
Chap 16 Ans: PDCA = Plan → Do → Check → Act.
Total Quality Management - Chap 16 Ans:
Continuous improvement of products, services,
and processes by involving all members of an
organization to achieve long-term customer
satisfaction.
TQM Techniques - Chap 16 Ans: Six Sigma -
Reduce defects, improve quality
Outsourcing - Contract external expertise
MGMT 303 FINAL EXAM Questions and
Answers (100% Correct Answers)
Already Graded A+
Control Process Steps (Managerial Function) -
Chap 16 Ans: 1. Establish standards
2. Measure performance
© 2025 Assignment
Guru01 - Stuvia
3. Take corrective action if necessary
Expert
4. Compare performance to standards
Four Managerial Functions Ans: Planning → You
set goals and decide how to achieve them
Organizing → You arrange tasks, people and
other resources to accomplish the work
Leading → You motivate, direct and otherwise
influence people to work hard and achieve the
organizations goals
Controlling → You monitor performance,
compare it with goals and take correction action
as needed
, 2
Feedforward control - Chap 16 Ans: Focuses on
preventing future problems.
Concurrent control - Chap 16 Ans: Entails
collection performance information in real time.
Feedback control - Chap 16 Ans: Amounts to
collecting performance information after a task
or project is done.
© 2025 Assignment
Guru01 - Stuvia
Strategic control - Chap 16 Ans: Ensures the
organization's long-term strategy is effective and
Expert
aligned with its goals and environment.
Tactical control - Chap 16 Ans: Ensures short-
term actions and operations are carried out
correctly and efficiently to support the strategy.
Operational Control - Chap 16 Ans: Monitoring
performance to ensure that operational plans
(day-to-day) are being implemented or have
corrective action.
Six Areas of Control for Managers - Chap 16 Ans:
Structural - Rules, procedures, hierarchy
Cultural - Values, norms, traditions
Physical - Buildings, equipment, safety
, 3
Human Resources - Training, incentives
Informational - Reports, data, communication
Financial - Income Statement, Balance
Scoreboard
Balance S Vs. Income S (Financial Control) - Chap
16 Ans: Balance sheet = summarizes asset and
© 2025 Assignment
liabilities
Guru01 - Stuvia
VS Income Statement = summarizes reviews and
Expert
costs
Deming's Management System (PDCA Cycle) -
Chap 16 Ans: PDCA = Plan → Do → Check → Act.
Total Quality Management - Chap 16 Ans:
Continuous improvement of products, services,
and processes by involving all members of an
organization to achieve long-term customer
satisfaction.
TQM Techniques - Chap 16 Ans: Six Sigma -
Reduce defects, improve quality
Outsourcing - Contract external expertise
