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UHC 2022 Ethics and Compliance Test
2026 Questions and Answers (100%
Correct Answers) Already Graded A+
Agent John is planning to conduct a series of events. Some will
be strictly educational, others will be formal presentations of
specific UnitedHealthcare plans, and others will be informal
marketing events where he can generate leads and schedule
future in-home marketing appointments. Of the three types of
© 2026 Assignment
events John plans to conduct, which need to be reported to
UnitedHealthcare? Ans: *******
Guru01 - Stuvia
Expert
When completing an enrollment application in LEAN, why is an
agent prohibited from entering his or her own email address in
a field available for the consumer's email address? Ans: The
consumer/member would not receive plan related
correspondence intended for him/her.
Which election period runs from October 15 to December 7
and allows consumers to elect to join a Medicare Advantage
Plan or switch to a different plan? Ans: Annual Election Period
(AEP)
Dino, an agent, received a phone call on September 29 from a
consumer interested in Medicare Advantage plans for the new
plan year. Dino proceeded to verify the consumer's Medicare
eligibility, describe the costs and benefit coverage of the plan,
and explained that he could not accept an enrollment
application until October 15. What did Dino do that was NOT
compliant? Ans: Dino presented a plan prior to October 1.
Mr. and Mrs. Nelson, who are current members, unexpectedly
walk into Jake's insurance agency office and ask him to discuss
Medicare Advantage Plans. Does Jake need to obtain a Scope of
, 2
Appointment (SOA) form? Ans: Yes, he needs to obtain an SOA
from both Mr. and Mrs. Nelson.
Which describes the purpose of educational events? Ans:
Educational events provide objective information about the
Medicare program and/or health improvement and wellness.
How should agent Erin respond when consumer Mrs. Rose
notices that the presented MA Plan has a Star Rating of 2 stars?
Ans: Erin should tell Mrs. Rose that the plan has received a
"Below Average" rating.
© 2026 Assignment
Which of the following describes Permission to Contact
Guru01 - Stuvia
guidelines? Ans: It is method specific (e.g., telephone, email),
Expert
short term (i.e., expires when contact is made), and event
specific (i.e., limited to the products identified).
Julie, a consumer, is having difficulty understanding the
information her agent, Victor, is presenting at her in-home
appointment. She provides Victor with her cousin's telephone
number and email address and asks him to explain the plan to
her cousin, who frequently assists with her health care
decisions. The next day, Victor emails Julie's cousin. Has
Victor been compliant? Ans: No. Victor violated United
Healthcare permission to contact guidelines by emailing the
cousin without the cousin's permission
Which of the individuals below would not likely have the
authority to enroll a consumer in a Medicare Advantage Plan?
Ans: The consumer's spouse, who is neither a Power of
Attorney nor legal guardian.
In which of the following situations can telephonic contact be
made with a Medicare eligible consumer? Ans: When the
consumer consented to be contacted for sales activities,
UHC 2022 Ethics and Compliance Test
2026 Questions and Answers (100%
Correct Answers) Already Graded A+
Agent John is planning to conduct a series of events. Some will
be strictly educational, others will be formal presentations of
specific UnitedHealthcare plans, and others will be informal
marketing events where he can generate leads and schedule
future in-home marketing appointments. Of the three types of
© 2026 Assignment
events John plans to conduct, which need to be reported to
UnitedHealthcare? Ans: *******
Guru01 - Stuvia
Expert
When completing an enrollment application in LEAN, why is an
agent prohibited from entering his or her own email address in
a field available for the consumer's email address? Ans: The
consumer/member would not receive plan related
correspondence intended for him/her.
Which election period runs from October 15 to December 7
and allows consumers to elect to join a Medicare Advantage
Plan or switch to a different plan? Ans: Annual Election Period
(AEP)
Dino, an agent, received a phone call on September 29 from a
consumer interested in Medicare Advantage plans for the new
plan year. Dino proceeded to verify the consumer's Medicare
eligibility, describe the costs and benefit coverage of the plan,
and explained that he could not accept an enrollment
application until October 15. What did Dino do that was NOT
compliant? Ans: Dino presented a plan prior to October 1.
Mr. and Mrs. Nelson, who are current members, unexpectedly
walk into Jake's insurance agency office and ask him to discuss
Medicare Advantage Plans. Does Jake need to obtain a Scope of
, 2
Appointment (SOA) form? Ans: Yes, he needs to obtain an SOA
from both Mr. and Mrs. Nelson.
Which describes the purpose of educational events? Ans:
Educational events provide objective information about the
Medicare program and/or health improvement and wellness.
How should agent Erin respond when consumer Mrs. Rose
notices that the presented MA Plan has a Star Rating of 2 stars?
Ans: Erin should tell Mrs. Rose that the plan has received a
"Below Average" rating.
© 2026 Assignment
Which of the following describes Permission to Contact
Guru01 - Stuvia
guidelines? Ans: It is method specific (e.g., telephone, email),
Expert
short term (i.e., expires when contact is made), and event
specific (i.e., limited to the products identified).
Julie, a consumer, is having difficulty understanding the
information her agent, Victor, is presenting at her in-home
appointment. She provides Victor with her cousin's telephone
number and email address and asks him to explain the plan to
her cousin, who frequently assists with her health care
decisions. The next day, Victor emails Julie's cousin. Has
Victor been compliant? Ans: No. Victor violated United
Healthcare permission to contact guidelines by emailing the
cousin without the cousin's permission
Which of the individuals below would not likely have the
authority to enroll a consumer in a Medicare Advantage Plan?
Ans: The consumer's spouse, who is neither a Power of
Attorney nor legal guardian.
In which of the following situations can telephonic contact be
made with a Medicare eligible consumer? Ans: When the
consumer consented to be contacted for sales activities,
