WGU RRM3 D268 Task 2 |Passed on First Attempt |Latest
Update with Complete Solution
Marlisa J Bland
September 21, 2025
Intro to Communication: D268
Student ID: 001129321
RRM3 D268 Task 2
A1. For each character (i.e., Raymond exhibited narcissistic listening. Instead of
Raymond and Jenna) you actively listening and trying to understand Jenna's
observed in the video, identify 1 frustration, he "redirected the focus of the conversation to
or 2 interpersonal communication themselves by interrupting." (Simplilearn, 2024)
behaviors that escalated the
conflict. See Section 2: Lessons
4.2-4.5 Managing Conflict:
Interpersonal Conflict.
Jenna displayed insensitive listening during this video.
Note: The interpersonal
communication behaviors could
be verbal or nonverbal.
A1A. How did Raymond's and Before the conversation, Raymond had already expressed
Jenna's behaviors in A1 escalate a negative attitude with his arms crossed. Instead of
the conflict? Describe how each proactively expressing his frustrations to come to a
of the identified behaviors in A1 compromise, he utilized words with negative connotations
escalated the conflict. (i.e., "the pharmacists are too slow."
When Raymond expressed his concerns about the nurses'
workload, Jenna could have acknowledged the reduction's
effect on the nurses instead of immediately comparing the
pharmacists to nurses. Burnout is a mutual issue that both
departments are experiencing.
Update with Complete Solution
Marlisa J Bland
September 21, 2025
Intro to Communication: D268
Student ID: 001129321
RRM3 D268 Task 2
A1. For each character (i.e., Raymond exhibited narcissistic listening. Instead of
Raymond and Jenna) you actively listening and trying to understand Jenna's
observed in the video, identify 1 frustration, he "redirected the focus of the conversation to
or 2 interpersonal communication themselves by interrupting." (Simplilearn, 2024)
behaviors that escalated the
conflict. See Section 2: Lessons
4.2-4.5 Managing Conflict:
Interpersonal Conflict.
Jenna displayed insensitive listening during this video.
Note: The interpersonal
communication behaviors could
be verbal or nonverbal.
A1A. How did Raymond's and Before the conversation, Raymond had already expressed
Jenna's behaviors in A1 escalate a negative attitude with his arms crossed. Instead of
the conflict? Describe how each proactively expressing his frustrations to come to a
of the identified behaviors in A1 compromise, he utilized words with negative connotations
escalated the conflict. (i.e., "the pharmacists are too slow."
When Raymond expressed his concerns about the nurses'
workload, Jenna could have acknowledged the reduction's
effect on the nurses instead of immediately comparing the
pharmacists to nurses. Burnout is a mutual issue that both
departments are experiencing.
