MGMT 303 FINAL EXAMINATION TEST 2026
QUESTIONS WITH ANSWERS GRADED A+
◉ Four Managerial Functions. Answer: Planning → You set goals and
decide how to achieve them
Organizing → You arrange tasks, people and other resources to
accomplish the work
Leading → You motivate, direct and otherwise influence people to
work hard and achieve the organizations goals
Controlling → You monitor performance, compare it with goals and
take correction action as needed
◉ Feedforward control - Chap 16. Answer: Focuses on preventing
future problems.
◉ Concurrent control - Chap 16. Answer: Entails collection
performance information in real time.
◉ Feedback control - Chap 16. Answer: Amounts to collecting
performance information after a task or project is done.
◉ Strategic control - Chap 16. Answer: Ensures the organization's
long-term strategy is effective and aligned with its goals and
environment.
,◉ Tactical control - Chap 16. Answer: Ensures short-term actions
and operations are carried out correctly and efficiently to support
the strategy.
◉ Operational Control - Chap 16. Answer: Monitoring performance
to ensure that operational plans (day-to-day) are being implemented
or have corrective action.
◉ Six Areas of Control for Managers - Chap 16. Answer: Structural -
Rules, procedures, hierarchy
Cultural - Values, norms, traditions
Physical - Buildings, equipment, safety
Human Resources - Training, incentives
Informational - Reports, data, communication
Financial - Income Statement, Balance Scoreboard
◉ Balance S Vs. Income S (Financial Control) - Chap 16. Answer:
Balance sheet = summarizes asset and liabilities
VS Income Statement = summarizes reviews and costs
◉ Deming's Management System (PDCA Cycle) - Chap 16. Answer:
PDCA = Plan → Do → Check → Act.
, ◉ Total Quality Management - Chap 16. Answer: Continuous
improvement of products, services, and processes by involving all
members of an organization to achieve long-term customer
satisfaction.
◉ TQM Techniques - Chap 16. Answer: Six Sigma - Reduce defects,
improve quality
Outsourcing - Contract external expertise
Reduced Cycle Time - Faster processes, efficiency
ISO 9000/14000 - Quality & environmental standards
Statistical Process Control - Monitor process variation
◉ Productivity. Answer: Output divided by Input
◉ Balance Scorecard. Answer: Customer satisfaction
→ Taking care of the customer is priority
Internal Processes
→ Quality, employee skills, productivity
Innovation and improvement activities
→Learning and growth of employees
Financial measures
→ Profitability, shareholder values
QUESTIONS WITH ANSWERS GRADED A+
◉ Four Managerial Functions. Answer: Planning → You set goals and
decide how to achieve them
Organizing → You arrange tasks, people and other resources to
accomplish the work
Leading → You motivate, direct and otherwise influence people to
work hard and achieve the organizations goals
Controlling → You monitor performance, compare it with goals and
take correction action as needed
◉ Feedforward control - Chap 16. Answer: Focuses on preventing
future problems.
◉ Concurrent control - Chap 16. Answer: Entails collection
performance information in real time.
◉ Feedback control - Chap 16. Answer: Amounts to collecting
performance information after a task or project is done.
◉ Strategic control - Chap 16. Answer: Ensures the organization's
long-term strategy is effective and aligned with its goals and
environment.
,◉ Tactical control - Chap 16. Answer: Ensures short-term actions
and operations are carried out correctly and efficiently to support
the strategy.
◉ Operational Control - Chap 16. Answer: Monitoring performance
to ensure that operational plans (day-to-day) are being implemented
or have corrective action.
◉ Six Areas of Control for Managers - Chap 16. Answer: Structural -
Rules, procedures, hierarchy
Cultural - Values, norms, traditions
Physical - Buildings, equipment, safety
Human Resources - Training, incentives
Informational - Reports, data, communication
Financial - Income Statement, Balance Scoreboard
◉ Balance S Vs. Income S (Financial Control) - Chap 16. Answer:
Balance sheet = summarizes asset and liabilities
VS Income Statement = summarizes reviews and costs
◉ Deming's Management System (PDCA Cycle) - Chap 16. Answer:
PDCA = Plan → Do → Check → Act.
, ◉ Total Quality Management - Chap 16. Answer: Continuous
improvement of products, services, and processes by involving all
members of an organization to achieve long-term customer
satisfaction.
◉ TQM Techniques - Chap 16. Answer: Six Sigma - Reduce defects,
improve quality
Outsourcing - Contract external expertise
Reduced Cycle Time - Faster processes, efficiency
ISO 9000/14000 - Quality & environmental standards
Statistical Process Control - Monitor process variation
◉ Productivity. Answer: Output divided by Input
◉ Balance Scorecard. Answer: Customer satisfaction
→ Taking care of the customer is priority
Internal Processes
→ Quality, employee skills, productivity
Innovation and improvement activities
→Learning and growth of employees
Financial measures
→ Profitability, shareholder values
