HBC TEST 1 QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE 2026
ABCD - Answers assess the situation, balanced resources, communicate to others, do and
debrief
cummunication - Answers A highly complicated inter-personal process of people relating to
each other through conversation gestures appearance behavior writing and at times even
silence
customer - Answers someone who pays for goods or services
client - Answers A person using the services of a professional person or organization and
requires some degree of confidentiality
active listening - Answers empathetic listening in which the listener echoes, restates, and
clarifies. And ask questions
contact point - Answers any place where customers interact with or go to acquire additional
information about a service eg sick bay post office
attitude - Answers A person's consistently favorable or unfavorable evaluations, feelings, and
tendencies toward or away from an object or idea
skill - Answers the ability to do something well, usually as a result of experience and training
verbal communication - Answers communication that uses written or spoken words
Non-verbal communication - Answers Communicating without the use of words; body language
Acceptance - Answers the action of consenting to receive or undertake peace within a diagnosis
or prognosis
anger - Answers a strong feeling of annoyance, displeasure, or hostility. fixes blame
Bargaining - Answers seeking an agreement to a extension of life or later for relief of pain.
through direct negotiation between parties
bereavement - Answers the state or condition caused by loss through death
Coping - Answers alleviating stress using emotional, cognitive, or behavioral methods
Denial - Answers refusing to believe or even perceive painful realities like diagnosis or prognosis
Deppression - Answers sense of great loss of the impending loss of being
, empathy - Answers Identification with and understanding of another's situation, feelings, and
motives
grief - Answers The sorrow caused by the loss of a loved one
Hospice - Answers a home providing care for the sick, especially the terminally ill.
morgue - Answers A place where dead bodies are kept
mourning - Answers the expression of deep sorrow for someone who has died, typically
involving following certain conventions such as wearing black clothes.
mortality - Answers death rate
palliation - Answers comfort, consolation, when an illness is terminal
postmortem - Answers after death
Psychosocial Barriers - Answers Differing backgrounds, perceptions, values, biases, needs, and
expectations of individuals can block communications.
sympathy - Answers feelings of pity and sorrow for someone else's misfortune
terminal illness - Answers a disease or condition that will eventually cause death
rigor mortis - Answers stiffness of the body or muscles that sets in several hours after death
Patient Relations Program - Answers Primary goal is to help resolve patient complaints and
problems through patient intervention and negotiations.
Communication Process - Answers the steps between a source and a receiver that result in the
transfer and understanding of meaning
moral - Answers A practical lesson about right and wrong
Ethics - Answers A system of moral principles.
consent - Answers permission for something to happen or agreement to do an examination or
treatment.
informed consent - Answers an ethical principle that research participants be told enough to
enable them to choose whether they wish to participate in what treatment a health care
provider offers.
Lawful Consent - Answers The patient must have made a knowledgeable decision with full
awareness of the consequences
ABCD - Answers assess the situation, balanced resources, communicate to others, do and
debrief
cummunication - Answers A highly complicated inter-personal process of people relating to
each other through conversation gestures appearance behavior writing and at times even
silence
customer - Answers someone who pays for goods or services
client - Answers A person using the services of a professional person or organization and
requires some degree of confidentiality
active listening - Answers empathetic listening in which the listener echoes, restates, and
clarifies. And ask questions
contact point - Answers any place where customers interact with or go to acquire additional
information about a service eg sick bay post office
attitude - Answers A person's consistently favorable or unfavorable evaluations, feelings, and
tendencies toward or away from an object or idea
skill - Answers the ability to do something well, usually as a result of experience and training
verbal communication - Answers communication that uses written or spoken words
Non-verbal communication - Answers Communicating without the use of words; body language
Acceptance - Answers the action of consenting to receive or undertake peace within a diagnosis
or prognosis
anger - Answers a strong feeling of annoyance, displeasure, or hostility. fixes blame
Bargaining - Answers seeking an agreement to a extension of life or later for relief of pain.
through direct negotiation between parties
bereavement - Answers the state or condition caused by loss through death
Coping - Answers alleviating stress using emotional, cognitive, or behavioral methods
Denial - Answers refusing to believe or even perceive painful realities like diagnosis or prognosis
Deppression - Answers sense of great loss of the impending loss of being
, empathy - Answers Identification with and understanding of another's situation, feelings, and
motives
grief - Answers The sorrow caused by the loss of a loved one
Hospice - Answers a home providing care for the sick, especially the terminally ill.
morgue - Answers A place where dead bodies are kept
mourning - Answers the expression of deep sorrow for someone who has died, typically
involving following certain conventions such as wearing black clothes.
mortality - Answers death rate
palliation - Answers comfort, consolation, when an illness is terminal
postmortem - Answers after death
Psychosocial Barriers - Answers Differing backgrounds, perceptions, values, biases, needs, and
expectations of individuals can block communications.
sympathy - Answers feelings of pity and sorrow for someone else's misfortune
terminal illness - Answers a disease or condition that will eventually cause death
rigor mortis - Answers stiffness of the body or muscles that sets in several hours after death
Patient Relations Program - Answers Primary goal is to help resolve patient complaints and
problems through patient intervention and negotiations.
Communication Process - Answers the steps between a source and a receiver that result in the
transfer and understanding of meaning
moral - Answers A practical lesson about right and wrong
Ethics - Answers A system of moral principles.
consent - Answers permission for something to happen or agreement to do an examination or
treatment.
informed consent - Answers an ethical principle that research participants be told enough to
enable them to choose whether they wish to participate in what treatment a health care
provider offers.
Lawful Consent - Answers The patient must have made a knowledgeable decision with full
awareness of the consequences
