INEN 4301 EXAM 1 QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026
________ is the collection, analysis and interpretation of data for use in quality activities. -
Answers SQC
ASQ is an acronym for ____________. - Answers the American Society for Quality
Benchmarking requires a constant testing of external process against the industries best
practices. - Answers False
Quality Assurance is process oriented and focuses on defect prevention, while quality control is
product oriented and focuses on defect identification. - Answers True
You are part of a multidisciplinary team that is designing a new tractor. Areas that the team
must consider are service conceptions and product planning. This is an example of
________________. - Answers All answers are correct
______________ is a system that identifies and sets the priorities for product, service and
process improvement opportunities that lead to increased customer satisfaction. - Answers QFD
Washing clothes, starting your car, reconciling inventory are all examples of a process. - Answers
True
A customer can be _____________. - Answers all answers are correct
The basics of lean are types of ____________. - Answers waste
A bakery delivers an average of 100 cakes per hour, but has a range of 80-120 cakes per hour is
an example of what type of lean manufacturing waste. - Answers Type 3
_______ are examples of activities that do not add value to the product or service. - Answers
Administration
inspection
freight
The author lists ________ categories of waste. - Answers Seven
The second type of waste is described as _______, but necessary for the system to function. -
Answers non-value added
One-piece flow forces employees to concentrate on the process rather than the non-value
activities of transportation, inventory, delay, and other forms of waste. - Answers True
The last step in 5S is ___________. - Answers Sustain
, Kaizen is used in continuous improvement. - Answers True
__________ is a highly focused, action oriented, 3 to 5 day improvement workshop where a
team takes immediate action to improve a specific process. - Answers Kaizen blitz
In the author s concept of flow one-piece flow is the same as batch processing. - Answers False
Continually operating equipment without proper maintenance is an example of ________
waste. - Answers Type 4
The first step in 5S is sort. - Answers True
The author describes __________ types of waste. - Answers Four
Transportation is not considered waste. - Answers False
A customer can be _____. - Answers All of the above
With regards to the definition of a "process" by the author, the term "supplier" refers to
companies providing goods and services. - Answers False
One of the benefits of _____ is faster product development. - Answers
Extra processing is not an example of waste - Answers False
D M A I C and P D S A are problem solving techniques - Answers True
The author describes the concept of flow as the time the first action begins until the product or
services is completed at the plant - Answers False
Most lean concepts were practiced at Ford Motor Company in the 1920's - Answers True
Waste is defined as any extra labor, capital, space, facilities, or material that does not add value
to the product or service for the customer - Answers True
The 5s s are ________. - Answers Sort, Straighten, Shine, standarize, and sustain
Producing earlier than necessary is an example of ______ waste. - Answers OVERPRODUCTION
In cell technology machines that are the same and performing the same task are placed in a
tight sequence to permit only one piece flow. - Answers FALSE
An example of the third type of waste is given by Taguchi s loss function. - Answers TRUE
The author mentions that many organizations now add a sixth S and a seventh S to the 5S
program. - Answers FALSE
The author describes the concept of flow as the time the first action begins until the product or
services is completed at the plant. - Answers FALSE
________ is the collection, analysis and interpretation of data for use in quality activities. -
Answers SQC
ASQ is an acronym for ____________. - Answers the American Society for Quality
Benchmarking requires a constant testing of external process against the industries best
practices. - Answers False
Quality Assurance is process oriented and focuses on defect prevention, while quality control is
product oriented and focuses on defect identification. - Answers True
You are part of a multidisciplinary team that is designing a new tractor. Areas that the team
must consider are service conceptions and product planning. This is an example of
________________. - Answers All answers are correct
______________ is a system that identifies and sets the priorities for product, service and
process improvement opportunities that lead to increased customer satisfaction. - Answers QFD
Washing clothes, starting your car, reconciling inventory are all examples of a process. - Answers
True
A customer can be _____________. - Answers all answers are correct
The basics of lean are types of ____________. - Answers waste
A bakery delivers an average of 100 cakes per hour, but has a range of 80-120 cakes per hour is
an example of what type of lean manufacturing waste. - Answers Type 3
_______ are examples of activities that do not add value to the product or service. - Answers
Administration
inspection
freight
The author lists ________ categories of waste. - Answers Seven
The second type of waste is described as _______, but necessary for the system to function. -
Answers non-value added
One-piece flow forces employees to concentrate on the process rather than the non-value
activities of transportation, inventory, delay, and other forms of waste. - Answers True
The last step in 5S is ___________. - Answers Sustain
, Kaizen is used in continuous improvement. - Answers True
__________ is a highly focused, action oriented, 3 to 5 day improvement workshop where a
team takes immediate action to improve a specific process. - Answers Kaizen blitz
In the author s concept of flow one-piece flow is the same as batch processing. - Answers False
Continually operating equipment without proper maintenance is an example of ________
waste. - Answers Type 4
The first step in 5S is sort. - Answers True
The author describes __________ types of waste. - Answers Four
Transportation is not considered waste. - Answers False
A customer can be _____. - Answers All of the above
With regards to the definition of a "process" by the author, the term "supplier" refers to
companies providing goods and services. - Answers False
One of the benefits of _____ is faster product development. - Answers
Extra processing is not an example of waste - Answers False
D M A I C and P D S A are problem solving techniques - Answers True
The author describes the concept of flow as the time the first action begins until the product or
services is completed at the plant - Answers False
Most lean concepts were practiced at Ford Motor Company in the 1920's - Answers True
Waste is defined as any extra labor, capital, space, facilities, or material that does not add value
to the product or service for the customer - Answers True
The 5s s are ________. - Answers Sort, Straighten, Shine, standarize, and sustain
Producing earlier than necessary is an example of ______ waste. - Answers OVERPRODUCTION
In cell technology machines that are the same and performing the same task are placed in a
tight sequence to permit only one piece flow. - Answers FALSE
An example of the third type of waste is given by Taguchi s loss function. - Answers TRUE
The author mentions that many organizations now add a sixth S and a seventh S to the 5S
program. - Answers FALSE
The author describes the concept of flow as the time the first action begins until the product or
services is completed at the plant. - Answers FALSE
