Hospitality Human Resources Management Midterm Review questions with verified detailed answers

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Hospitality Human Resources Management Midterm Review || || || || || ||




questions with verified detailed answers || || || ||




A flex style of management means: - ✔✔adjusting decisions and actions to the needs of the
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situation



Human skills needed by a manager include: - ✔✔sensitivity to workers' personal needs.
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An approach to management that blends standardization, concern with people, and
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participative techniques is called: - ✔✔humanistic management.|| || || || || ||




A poor work climate can cause: - ✔✔low productivity and fewer customers.
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When an employee has much commitment but little competence to do a job, the best
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leadership style, according to situational leadership theories, is: - ✔✔directing
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A fear-and-punishment leadership style: - ✔✔-works well with people who expect it.
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-breeds resentment, low morale, and personnel problems.
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-causes adversary relationships to develop.
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*all of the above
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Over ________% of the hospitality industry employees are women. - ✔✔50
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A transformational leader: - ✔✔acts as a coach and leads by example.
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A transactional leader: - ✔✔motivates through appealing to the workers self- interest
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(rewards).



According to the theory of Situational Leadership the types of behaviors are: - ✔✔directed
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and supportive. ||




Long-range planning to set corporate goals and develop strategies for achieving them is
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called - ✔✔strategic planning
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If a situation occurs every day, and staff is trained in the procedures, the supervisor's need to
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manage is reduced to seeing that the workers meet the standards set and dealing with
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unexpected events that the plan does not cover. The term that best describes this type of
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management is: - ✔✔management by exception || || || || ||




Strategic planning: - ✔✔is long-range planning to set organizational goals, objectives, and
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policies to determine strategies, tactics, and programs for achieving them.
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Mark is the manager of a popular local bistro. The staff in this bistro is trained extensively
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before they are allowed to work on their own. While at work Mark only watches to be sure
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everyone on the staff is carrying out their responsibilities. Occasionally, when an
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unexpected event occurs, Mark takes action. Make is managing by: - ✔✔exception
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Which of the following is not one of the steps involved in making a good plan? -
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✔✔Determine and evaluate any variables involved. || || || || ||




An alternative plan for use in case the original plan does not work out is known as a(n): -
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✔✔contingency plan ||




Which of the following is true about planning and decision making?: - ✔✔-Planning is
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making decisions about future courses of actions.
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