TEST BANK
Operations Management: Processes and Supply
Chains 13th Edition by Krajewski Lee and Manoj
Malhotra All Chapters 1-15
,TABLE OF CONTENT
1. Using Operations to Create Value
o Supplement A: Decision Making
PART 1: MANAGING PROCESSES
2. Process Strategy and Analysis
3. Quality and Performance
4. Lean Systems
5. Capacity Planning
o Supplement B: Waiting Lines
6. Constraint Management
7. Project Management
PART 2: MANAGING CUSTOMER DEMAND
8. Forecasting
9. Inventory Management
o Supplement C: Special Inventory Models
10. Operations Planning and Scheduling
o Supplement D: Linear Programming
11. Resource Planning
PART 3: MANAGING SUPPLY CHAINS
12. Supply Chain Design
13. Supply Chain Logistic Networks
14. Supply Chain Integration
15. Supply Chain Sustainability
1
,TABLE OF CONTENT
16. Using Operations to Create Value
o Supplement A: Decision Making
PART 1: MANAGING PROCESSES
17. Process Strategy and Analysis
18. Quality and Performance
19. Lean Systems
20. Capacity Planning
o Supplement B: Waiting Lines
21. Constraint Management
22. Project Management
PART 2: MANAGING CUSTOMER DEMAND
23. Forecasting
24. Inventory Management
o Supplement C: Special Inventory Models
25. Operations Planning and Scheduling
o Supplement D: Linear Programming
26. Resource Planning
PART 3: MANAGING SUPPLY CHAINS
27. Supply Chain Design
28. Supply Chain Logistic Networks
29. Supply Chain Integration
30. Supply Chain Sustainability
2
, TEST BANK FOR
Operations Management Processes and Supply Chains, 13th edition Krajewski
Chapter 1-15
Chapter 1
1.1 Role of Operations in an Organization
1) Operations management refers to the direction and control of inputs that transform processes into
products and services.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
2) An operation is a group of resources performing all or part of one or more processes.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
3) The three main line functions of any business include Operations, Finance and Marketing.
Answer: TRUE
Difficulty: Easy
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
4) The scope of supply chain management is restricted to the synchronization of the process among the
various business functions within the firm.
Answer: FALSE
Difficulty: Easy
Keywords: supply chain management, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
5) Regardless of how departments like Accounting, Engineering, Finance, and Marketing function in an
organization, they are all linked together through:
A) management.
B) processes.
C) customers.
3
Operations Management: Processes and Supply
Chains 13th Edition by Krajewski Lee and Manoj
Malhotra All Chapters 1-15
,TABLE OF CONTENT
1. Using Operations to Create Value
o Supplement A: Decision Making
PART 1: MANAGING PROCESSES
2. Process Strategy and Analysis
3. Quality and Performance
4. Lean Systems
5. Capacity Planning
o Supplement B: Waiting Lines
6. Constraint Management
7. Project Management
PART 2: MANAGING CUSTOMER DEMAND
8. Forecasting
9. Inventory Management
o Supplement C: Special Inventory Models
10. Operations Planning and Scheduling
o Supplement D: Linear Programming
11. Resource Planning
PART 3: MANAGING SUPPLY CHAINS
12. Supply Chain Design
13. Supply Chain Logistic Networks
14. Supply Chain Integration
15. Supply Chain Sustainability
1
,TABLE OF CONTENT
16. Using Operations to Create Value
o Supplement A: Decision Making
PART 1: MANAGING PROCESSES
17. Process Strategy and Analysis
18. Quality and Performance
19. Lean Systems
20. Capacity Planning
o Supplement B: Waiting Lines
21. Constraint Management
22. Project Management
PART 2: MANAGING CUSTOMER DEMAND
23. Forecasting
24. Inventory Management
o Supplement C: Special Inventory Models
25. Operations Planning and Scheduling
o Supplement D: Linear Programming
26. Resource Planning
PART 3: MANAGING SUPPLY CHAINS
27. Supply Chain Design
28. Supply Chain Logistic Networks
29. Supply Chain Integration
30. Supply Chain Sustainability
2
, TEST BANK FOR
Operations Management Processes and Supply Chains, 13th edition Krajewski
Chapter 1-15
Chapter 1
1.1 Role of Operations in an Organization
1) Operations management refers to the direction and control of inputs that transform processes into
products and services.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
2) An operation is a group of resources performing all or part of one or more processes.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
3) The three main line functions of any business include Operations, Finance and Marketing.
Answer: TRUE
Difficulty: Easy
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
4) The scope of supply chain management is restricted to the synchronization of the process among the
various business functions within the firm.
Answer: FALSE
Difficulty: Easy
Keywords: supply chain management, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
5) Regardless of how departments like Accounting, Engineering, Finance, and Marketing function in an
organization, they are all linked together through:
A) management.
B) processes.
C) customers.
3
