Allied Irish Banks – postal breaches
During the investigation of the office of the Allied Irish Banks for investigating he postal
breaches, the investigation identified that a large proportion of the breaches of the notification of
the Allied Irish Bank were because of the changes of the address that were not fully processed.
The office contacted the Allied Irish Bank and asked for raising issue searching for some
solution. The response from the Allied Irish Banks (AIB) was serious and they treated the matter
and they brought the issue to the Board Risk Committee.
Allied Irish Banks (AIB) has affirmed that it deals with, on usual, 240,000 address
amendment in each year. On the other hand approximately one third of the notifications made by
Allied Irish Banks (AIB) to this Office were the consequence of errors made in the dispensation
of such requests.
Allied Irish Banks (AIB), on foot of makes contact with from this Office, carried out a
entire psychotherapy of each occurrence to establish the foundation of the error. Allied Irish
Banks (AIB) has now notified us of the events it is putting in position to concentrate on this
issue.
Allied Irish Banks (AIB) is to commence a number of measures together with the
introduction of a Self Service Change of the Address capability on its internet banking portal to
allow the account holders to make changes or alter their address on the accounts held exclusively
in their name. A central unit to procedure address modification requests is also to be established.
During the investigation of the office of the Allied Irish Banks for investigating he postal
breaches, the investigation identified that a large proportion of the breaches of the notification of
the Allied Irish Bank were because of the changes of the address that were not fully processed.
The office contacted the Allied Irish Bank and asked for raising issue searching for some
solution. The response from the Allied Irish Banks (AIB) was serious and they treated the matter
and they brought the issue to the Board Risk Committee.
Allied Irish Banks (AIB) has affirmed that it deals with, on usual, 240,000 address
amendment in each year. On the other hand approximately one third of the notifications made by
Allied Irish Banks (AIB) to this Office were the consequence of errors made in the dispensation
of such requests.
Allied Irish Banks (AIB), on foot of makes contact with from this Office, carried out a
entire psychotherapy of each occurrence to establish the foundation of the error. Allied Irish
Banks (AIB) has now notified us of the events it is putting in position to concentrate on this
issue.
Allied Irish Banks (AIB) is to commence a number of measures together with the
introduction of a Self Service Change of the Address capability on its internet banking portal to
allow the account holders to make changes or alter their address on the accounts held exclusively
in their name. A central unit to procedure address modification requests is also to be established.
