CBPA STUDY QUESTIONS AND ANSWERS
Business Process Management is
a(n):
a) Process Framework.
b) Management Discipline.
c) Academic Program.
d) Technology Architecture - CORRECT ANSWER✅✅b) Management Discipline.
Business processes define:
a) what we do and how we do it.
b) how technology supports the business.
c) detailed components of enterprise
architecture.
d) business performance capabilities. - CORRECT ANSWER✅✅a) what we do and how we do it.
One purpose of the BPM CBOK is
to:
a) encourage the use of a common vocabulary
for BPM.
b) define a single methodology for professional
practice.
c) outline the best organization, practices, and
tools for BPM.
d) provide a handbook for BPM implementation. - CORRECT ANSWER✅✅a) encourage the use of a
common vocabulary
for BPM.
BPM is an acronym for:
,a) Business Process Management.
b) Business Performance Monitoring.
c) Business Process Modeling.
d) Business Performance Management - CORRECT ANSWER✅✅a) Business Process Management.
BPM provides strategies for
managing:
a) people, processes, and technology cost
effectively.
b) business processes from an end-to-end
perspective.
c) products, processes, people, and profits
with a balanced measurement system.
d) project management and technology
implementation - CORRECT ANSWER✅✅b) business processes from an end-to-end
perspective.
____ is characterized by one-time
projects focused on specific fixes to
a process.
a) BPI (Business Process Improvement)
b) BPR (Business Process Reengineering)
c) BPM (Business Process Management)
d) BPRD (Business Process Redesign) - CORRECT ANSWER✅✅a) BPI (Business Process Improvement)
A process improvement
methodology characterized by
statistical process control
techniques to reduce variation is:
,a) Six Sigma.
b) Lean Manufacturing.
c) Activity Based Costing (ABC).
d) Total Quality Management (TQM). - CORRECT ANSWER✅✅a) Six Sigma.
To achieve the desired level of
process performance and deliver
customer value, process metrics
must:
a) be monitored and controlled.
b ) be continually changed by executive
management.
c) be easily benchmarked.
d) be automated. - CORRECT ANSWER✅✅a) be monitored and controlled.
Process measures used to align
team performance to process
performance are:
a) customer satisfaction.
b) service quality.
c) both statements are correct.
d) neither statement is correct. - CORRECT ANSWER✅✅c) both statements are correct.
What is one of the greatest benefits
of a rules engine?
a) Rules can be observed easily
b) Rules can be transferred to other businesses
c) Rules reduce complexity of computer
applications
, d) Changes of rules will be transformed
immediately - CORRECT ANSWER✅✅d) Changes of rules will be transformed
immediately
Discussion #8: What's the use of reference models (CMMI, SCOR, eTOM, ACORD, ITIL, PCF/APQC etc) in
a BPM initiative? - CORRECT ANSWER✅✅A reference model collects best practices worldwide for
different kinds of business or applications. For example, CMMI is a reference model (best practices) for
product development (DEV), acquisition (ACQ) and services (SVC). eTOM is the most widely used and
accepted set of standards for Telecom industry. ACORD is a series of five interrelated models, or facets,
that use different views to define the nature of the insurance industry. APQC's PCF is a process
framework that allows organizations to speak a common language about functions, processes, and
activities independent of structure. Reference models relate to BPM in the sense organizations can use
them as a proven path for process improvement by comparing their current processes against world's
best practices. All reference models can be used as tools for BPM initiatives.
Discussion #5: From a BPM standpoint, who is the customer? - CORRECT ANSWER✅✅
Discussion #46: What is "BAM - Business Activity Monitoring"? - CORRECT ANSWER✅✅
Discussion #47: What are the critical success factors to implementing BPM in the organization? -
CORRECT ANSWER✅✅
Discussion #43: What is the role of Technology in BPM initiatives? - CORRECT ANSWER✅✅
Discussion #41: What is a BPM Maturity Model? - CORRECT ANSWER✅✅
Discussion #44: What is the purpose of Process Automation? - CORRECT ANSWER✅✅
Discussion #22: What is the purpose of Process Design? - CORRECT ANSWER✅✅
Discussion #10: How does Blue Ocean Strategy apply to BPM? - CORRECT ANSWER✅✅
Business Process Management is
a(n):
a) Process Framework.
b) Management Discipline.
c) Academic Program.
d) Technology Architecture - CORRECT ANSWER✅✅b) Management Discipline.
Business processes define:
a) what we do and how we do it.
b) how technology supports the business.
c) detailed components of enterprise
architecture.
d) business performance capabilities. - CORRECT ANSWER✅✅a) what we do and how we do it.
One purpose of the BPM CBOK is
to:
a) encourage the use of a common vocabulary
for BPM.
b) define a single methodology for professional
practice.
c) outline the best organization, practices, and
tools for BPM.
d) provide a handbook for BPM implementation. - CORRECT ANSWER✅✅a) encourage the use of a
common vocabulary
for BPM.
BPM is an acronym for:
,a) Business Process Management.
b) Business Performance Monitoring.
c) Business Process Modeling.
d) Business Performance Management - CORRECT ANSWER✅✅a) Business Process Management.
BPM provides strategies for
managing:
a) people, processes, and technology cost
effectively.
b) business processes from an end-to-end
perspective.
c) products, processes, people, and profits
with a balanced measurement system.
d) project management and technology
implementation - CORRECT ANSWER✅✅b) business processes from an end-to-end
perspective.
____ is characterized by one-time
projects focused on specific fixes to
a process.
a) BPI (Business Process Improvement)
b) BPR (Business Process Reengineering)
c) BPM (Business Process Management)
d) BPRD (Business Process Redesign) - CORRECT ANSWER✅✅a) BPI (Business Process Improvement)
A process improvement
methodology characterized by
statistical process control
techniques to reduce variation is:
,a) Six Sigma.
b) Lean Manufacturing.
c) Activity Based Costing (ABC).
d) Total Quality Management (TQM). - CORRECT ANSWER✅✅a) Six Sigma.
To achieve the desired level of
process performance and deliver
customer value, process metrics
must:
a) be monitored and controlled.
b ) be continually changed by executive
management.
c) be easily benchmarked.
d) be automated. - CORRECT ANSWER✅✅a) be monitored and controlled.
Process measures used to align
team performance to process
performance are:
a) customer satisfaction.
b) service quality.
c) both statements are correct.
d) neither statement is correct. - CORRECT ANSWER✅✅c) both statements are correct.
What is one of the greatest benefits
of a rules engine?
a) Rules can be observed easily
b) Rules can be transferred to other businesses
c) Rules reduce complexity of computer
applications
, d) Changes of rules will be transformed
immediately - CORRECT ANSWER✅✅d) Changes of rules will be transformed
immediately
Discussion #8: What's the use of reference models (CMMI, SCOR, eTOM, ACORD, ITIL, PCF/APQC etc) in
a BPM initiative? - CORRECT ANSWER✅✅A reference model collects best practices worldwide for
different kinds of business or applications. For example, CMMI is a reference model (best practices) for
product development (DEV), acquisition (ACQ) and services (SVC). eTOM is the most widely used and
accepted set of standards for Telecom industry. ACORD is a series of five interrelated models, or facets,
that use different views to define the nature of the insurance industry. APQC's PCF is a process
framework that allows organizations to speak a common language about functions, processes, and
activities independent of structure. Reference models relate to BPM in the sense organizations can use
them as a proven path for process improvement by comparing their current processes against world's
best practices. All reference models can be used as tools for BPM initiatives.
Discussion #5: From a BPM standpoint, who is the customer? - CORRECT ANSWER✅✅
Discussion #46: What is "BAM - Business Activity Monitoring"? - CORRECT ANSWER✅✅
Discussion #47: What are the critical success factors to implementing BPM in the organization? -
CORRECT ANSWER✅✅
Discussion #43: What is the role of Technology in BPM initiatives? - CORRECT ANSWER✅✅
Discussion #41: What is a BPM Maturity Model? - CORRECT ANSWER✅✅
Discussion #44: What is the purpose of Process Automation? - CORRECT ANSWER✅✅
Discussion #22: What is the purpose of Process Design? - CORRECT ANSWER✅✅
Discussion #10: How does Blue Ocean Strategy apply to BPM? - CORRECT ANSWER✅✅
