L-87
TECHNICAL EDUCATION
2014 CABRIO®
TOP LOAD DIRECT DRIVE WASHER
WTW8500DW, WTW8500DC
JOB AID W10758836
, FORWARD
This Whirlpool Job Aid, "2014 CABRIO® Top Load Direct Drive Washer" (Part No. W10758836), provides
the In-Home Service Professional with information on the installation, operation, and service of the
“2014 CABRIO® Top Load Direct Drive Washer.” For specific operating information on the model being
serviced, refer to the “Use and Care Guide” or “Tech Sheet” provided with the washer.
The Wiring Diagram used in this Job Aid is typical and should be used for training purposes only. Always
use the Wiring Diagram supplied with the product when servicing the washer.
GOALS AND OBJECTIVES
The goal of this Job Aid is to provide information that will enable the In-Home Service Professional to
properly diagnose malfunctions and repair the "2014 CABRIO® Top Load Direct Drive Washer.”
The objectives of this Job Aid are to:
• Understand and follow proper safety precautions.
• Successfully troubleshoot and diagnose malfunctions.
• Successfully perform necessary repairs.
• Successfully return the washer to its proper operational status.
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our
products by anyone other than authorized In-Home Service Professionals.
Copyright © 2014, Whirlpool Corporation, Benton Harbor, MI 49022
ii n Whirlpool 2014 CABRIO® Direct Drive Washer
, TABLE OF CONTENTS
Whirlpool 2014 Top Load Direct Drive Washer
SECTION 1 — GENERAL INFORMATION
WASHER SAFETY..................................................................................................................................1-2
GENERAL THEORY OF OPERATION......................................................................................................1-3
MODEL & SERIAL NUMBER LABEL LOCATION....................................................................................1-4
TECH SHEET LOCATION........................................................................................................................1-4
MODEL AND SERIAL NUMBER NOMENCLATURE...............................................................................1-5
PRODUCT SPECIFICATIONS.................................................................................................................1-6
SECTION 2 — OPERATION
CONTROL PANEL AND FEATURES........................................................................................................2-2
DISPENSERS.........................................................................................................................................2-3
CYCLE GUIDE........................................................................................................................................2-4
USING THE WASHER............................................................................................................................2-5
WASHER MAINTENANCE.....................................................................................................................2-9
TROUBLESHOOTING..........................................................................................................................2-11
NOTES................................................................................................................................................2-16
SECTION 3 — INSTALLATION
INSTALLATION REQUIREMENTS..........................................................................................................3-2
LOCATION REQUIREMENTS.................................................................................................................3-2
DRAIN SYSTEM....................................................................................................................................3-3
ELECTRICAL REQUIREMENTS..............................................................................................................3-4
INSTALLATION INSTRUCTIONS............................................................................................................3-4
CONNECT DRAIN HOSE........................................................................................................................3-5
CONNECT INLET HOSES.......................................................................................................................3-6
LEVEL WASHER....................................................................................................................................3-7
COMPLETE INSTALLATION CHECKLIST................................................................................................3-8
NOTES..................................................................................................................................................3-8
SECTION 4 — COMPONENT ACCESS
COMPONENT LOCATIONS...................................................................................................................4-2
REMOVING THE CONSOLE—METHOD A*...........................................................................................4-3
REMOVING THE CONSOLE—METHOD B*...........................................................................................4.4
REMOVING THE USER INTERFACE (UI)*..............................................................................................4-5
REMOVING THE WATER INLET VALVES*.............................................................................................4-6
REMOVING THE MAIN CONTROL*......................................................................................................4-7
REMOVING THE TUB RING, IMPELLER, AND BASKET*.......................................................................4-8
REMOVING THE MOTOR AND DRIVE ASSEMBLY*............................................................................4-11
REMOVING THE PUMPS*..................................................................................................................4-13
REMOVING THE HEATER*..................................................................................................................4-14
REMOVING THE LID LOCK*...............................................................................................................4-15
REMOVING THE LID AND A HINGE*..................................................................................................4-16
* Video Available Look for this ICON throughout Section 4
Whirlpool 2014 CABRIO® Direct Drive Washer n iii
, SECTION 5 — DIAGNOSTICS & TROUBLESHOOTING
DIAGNOSTICS & TROUBLESHOOTING: SAFETY INFORMATION.........................................................5-2
DIAGNOSTIC GUIDE.............................................................................................................................5-3
DIAGNOSTIC LED - MAIN CONTROL....................................................................................................5-3
SELF DIAGNOSTIC MODE.....................................................................................................................5-3
ACTIVATING SERVICE DIAGNOSTIC MODE.........................................................................................5-3
KEY ACTIVATION & ENCODER TEST.....................................................................................................5-4
SERVICE TEST MODE...........................................................................................................................5-4
LOAD AND TEST CYCLE FUNCTION NUMBERS CHART........................................................................5-5
SERVICE DIAGNOSTIC EXECUTION......................................................................................................5-6
SERVICE DIAGNOSTIC CHART..............................................................................................................5-6
SOFTWARE VERSION DISPLAY.............................................................................................................5-8
EXITING SERVICE DIAGNOSTIC MODE................................................................................................5-8
FAULT/ERROR CODES..........................................................................................................................5-8
FAULT/ERROR CODES TABLE................................................................................................................5-9
TROUBLESHOOTING GUIDE..............................................................................................................5-12
NOTES................................................................................................................................................5-16
SECTION 6 — TESTING
TESTING: SAFETY INFORMATION........................................................................................................6-2
COMPONENT LOCATIONS...................................................................................................................6-3
WIRING DIAGRAM...............................................................................................................................6-4
COMPONENT TESTING........................................................................................................................6-5
TEST #1: MAIN CONTROL.....................................................................................................................6-5
CONTROL BOARD / CONNECTORS & PINOUTS...................................................................................6-6
TEST #2: VALVES...................................................................................................................................6-7
TEST #3: DRIVE SYSTEM.......................................................................................................................6-8
TEST #3A: DRIVE SYSTEM - SHIFTER....................................................................................................6-8
TEST #3B: DRIVE SYSTEM - MOTOR...................................................................................................6-10
TEST #4: KEYS AND ENCODERS..........................................................................................................6-11
TEST #5: TEMPERATURE THERMISTOR.............................................................................................6-12
TEST #6: WATER LEVEL.......................................................................................................................6-13
TEST #7: DRAIN & RECIRCULATION PUMP........................................................................................6-14
TEST #8: LID LOCK..............................................................................................................................6-15
TEST #9: HEATER ELEMENT................................................................................................................6-16
PRODUCT SPECIFICATIONS & WARRANTY INFORMATION SOURCES (inside back cover)
iv n Whirlpool 2014 CABRIO® Direct Drive Washer
TECHNICAL EDUCATION
2014 CABRIO®
TOP LOAD DIRECT DRIVE WASHER
WTW8500DW, WTW8500DC
JOB AID W10758836
, FORWARD
This Whirlpool Job Aid, "2014 CABRIO® Top Load Direct Drive Washer" (Part No. W10758836), provides
the In-Home Service Professional with information on the installation, operation, and service of the
“2014 CABRIO® Top Load Direct Drive Washer.” For specific operating information on the model being
serviced, refer to the “Use and Care Guide” or “Tech Sheet” provided with the washer.
The Wiring Diagram used in this Job Aid is typical and should be used for training purposes only. Always
use the Wiring Diagram supplied with the product when servicing the washer.
GOALS AND OBJECTIVES
The goal of this Job Aid is to provide information that will enable the In-Home Service Professional to
properly diagnose malfunctions and repair the "2014 CABRIO® Top Load Direct Drive Washer.”
The objectives of this Job Aid are to:
• Understand and follow proper safety precautions.
• Successfully troubleshoot and diagnose malfunctions.
• Successfully perform necessary repairs.
• Successfully return the washer to its proper operational status.
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our
products by anyone other than authorized In-Home Service Professionals.
Copyright © 2014, Whirlpool Corporation, Benton Harbor, MI 49022
ii n Whirlpool 2014 CABRIO® Direct Drive Washer
, TABLE OF CONTENTS
Whirlpool 2014 Top Load Direct Drive Washer
SECTION 1 — GENERAL INFORMATION
WASHER SAFETY..................................................................................................................................1-2
GENERAL THEORY OF OPERATION......................................................................................................1-3
MODEL & SERIAL NUMBER LABEL LOCATION....................................................................................1-4
TECH SHEET LOCATION........................................................................................................................1-4
MODEL AND SERIAL NUMBER NOMENCLATURE...............................................................................1-5
PRODUCT SPECIFICATIONS.................................................................................................................1-6
SECTION 2 — OPERATION
CONTROL PANEL AND FEATURES........................................................................................................2-2
DISPENSERS.........................................................................................................................................2-3
CYCLE GUIDE........................................................................................................................................2-4
USING THE WASHER............................................................................................................................2-5
WASHER MAINTENANCE.....................................................................................................................2-9
TROUBLESHOOTING..........................................................................................................................2-11
NOTES................................................................................................................................................2-16
SECTION 3 — INSTALLATION
INSTALLATION REQUIREMENTS..........................................................................................................3-2
LOCATION REQUIREMENTS.................................................................................................................3-2
DRAIN SYSTEM....................................................................................................................................3-3
ELECTRICAL REQUIREMENTS..............................................................................................................3-4
INSTALLATION INSTRUCTIONS............................................................................................................3-4
CONNECT DRAIN HOSE........................................................................................................................3-5
CONNECT INLET HOSES.......................................................................................................................3-6
LEVEL WASHER....................................................................................................................................3-7
COMPLETE INSTALLATION CHECKLIST................................................................................................3-8
NOTES..................................................................................................................................................3-8
SECTION 4 — COMPONENT ACCESS
COMPONENT LOCATIONS...................................................................................................................4-2
REMOVING THE CONSOLE—METHOD A*...........................................................................................4-3
REMOVING THE CONSOLE—METHOD B*...........................................................................................4.4
REMOVING THE USER INTERFACE (UI)*..............................................................................................4-5
REMOVING THE WATER INLET VALVES*.............................................................................................4-6
REMOVING THE MAIN CONTROL*......................................................................................................4-7
REMOVING THE TUB RING, IMPELLER, AND BASKET*.......................................................................4-8
REMOVING THE MOTOR AND DRIVE ASSEMBLY*............................................................................4-11
REMOVING THE PUMPS*..................................................................................................................4-13
REMOVING THE HEATER*..................................................................................................................4-14
REMOVING THE LID LOCK*...............................................................................................................4-15
REMOVING THE LID AND A HINGE*..................................................................................................4-16
* Video Available Look for this ICON throughout Section 4
Whirlpool 2014 CABRIO® Direct Drive Washer n iii
, SECTION 5 — DIAGNOSTICS & TROUBLESHOOTING
DIAGNOSTICS & TROUBLESHOOTING: SAFETY INFORMATION.........................................................5-2
DIAGNOSTIC GUIDE.............................................................................................................................5-3
DIAGNOSTIC LED - MAIN CONTROL....................................................................................................5-3
SELF DIAGNOSTIC MODE.....................................................................................................................5-3
ACTIVATING SERVICE DIAGNOSTIC MODE.........................................................................................5-3
KEY ACTIVATION & ENCODER TEST.....................................................................................................5-4
SERVICE TEST MODE...........................................................................................................................5-4
LOAD AND TEST CYCLE FUNCTION NUMBERS CHART........................................................................5-5
SERVICE DIAGNOSTIC EXECUTION......................................................................................................5-6
SERVICE DIAGNOSTIC CHART..............................................................................................................5-6
SOFTWARE VERSION DISPLAY.............................................................................................................5-8
EXITING SERVICE DIAGNOSTIC MODE................................................................................................5-8
FAULT/ERROR CODES..........................................................................................................................5-8
FAULT/ERROR CODES TABLE................................................................................................................5-9
TROUBLESHOOTING GUIDE..............................................................................................................5-12
NOTES................................................................................................................................................5-16
SECTION 6 — TESTING
TESTING: SAFETY INFORMATION........................................................................................................6-2
COMPONENT LOCATIONS...................................................................................................................6-3
WIRING DIAGRAM...............................................................................................................................6-4
COMPONENT TESTING........................................................................................................................6-5
TEST #1: MAIN CONTROL.....................................................................................................................6-5
CONTROL BOARD / CONNECTORS & PINOUTS...................................................................................6-6
TEST #2: VALVES...................................................................................................................................6-7
TEST #3: DRIVE SYSTEM.......................................................................................................................6-8
TEST #3A: DRIVE SYSTEM - SHIFTER....................................................................................................6-8
TEST #3B: DRIVE SYSTEM - MOTOR...................................................................................................6-10
TEST #4: KEYS AND ENCODERS..........................................................................................................6-11
TEST #5: TEMPERATURE THERMISTOR.............................................................................................6-12
TEST #6: WATER LEVEL.......................................................................................................................6-13
TEST #7: DRAIN & RECIRCULATION PUMP........................................................................................6-14
TEST #8: LID LOCK..............................................................................................................................6-15
TEST #9: HEATER ELEMENT................................................................................................................6-16
PRODUCT SPECIFICATIONS & WARRANTY INFORMATION SOURCES (inside back cover)
iv n Whirlpool 2014 CABRIO® Direct Drive Washer
