Publix Deli ROI Study Guide Exam Questions and Correct
Answers
Question 1
What gives Publix Smoked Turkey its yellow color?
Correct Answer
Natural Hickory wood and the slow roasting of fresh meat.
Question 2
What is the serving size of egg salad for a sub sandwich?
Correct Answer
4oz on a half and 8oz on a full sub.
Question 3
What would you do before you begin cleaning the Deli Traditional Case?
Correct Answer
Gather all needed cleaning supplies prior to cleaning.
Page 1 of 40
,Question 4
What is the #1 reason why customers would not shop at Publix?
Correct Answer
Sanitation issues (1311)
Question 5
What is the #1 reason why a customer would think a store is unsanitary?
Correct Answer
Poor visual appearance
Question 6
What would 1/8 be on a digital scale?
Correct Answer
.125
Question 7
Review the opening procedures for the deli:
Correct Answer
1. Turn on the lights and equipment 2. Check special orders and make plans to fulfill them. 3. Set up service area sinks
slicers display cases 4. Open all workstations. 5. Check signs, labels, and pricing. 6. Clean front and back of case windows
and all counters. 7. Stock supplies, workstation, and hand-washing sinks. 8. Complete Proactive/Sterile Tek Walk
Page 2 of 40
,Question 8
What are the steps to proper hand washing?
Correct Answer
Wet hands, apply soap, briskly rub hands for twenty seconds, scrub fingertips and between fingers, rinse forearms and
hands (elbows down), dry forearms and hands with paper towel, turn off water with paper towel, discard towel.
Question 9
What is the shelf life for vegetables?
Correct Answer
Under the substation: day of production plus one day (2 days) Hot case: 4 hours
Question 10
What portion of the special order form does the customer receive?
Correct Answer
Pink sheet (not Canary Yellow)
Question 11
What is the process when completing a special order form?
Correct Answer
1. Pick up blank special order. 2. Write store information and date. 3. Take customer information: name and address,
phone number, pick-up date and time, type of function, whether paid or COD, who the order was taken by. 4. Make
suggestions before completing order. 5. Take product information.
Page 3 of 40
, Question 12
Proper mechanics when lifting and lowering objects:
Correct Answer
1. Get firm footing and keep your feet wider than shoulder width. 2. Let your legs do the work by pushing up or down
slowly or smoothly. 3. Maintain your spine's natural curve (a.k.a. bend with your knees). 4. Grip the item firmly and hold it
close to your body, staying within the safe work zone.
Question 13
What two meats does Meat Bologna contain?
Correct Answer
Pork and Ground Beef
Question 14
What is the process of having a successful selling event? **
Correct Answer
1. Be friendly 2. Be considerate of the customer's time. 3. Ask open-ended questions. 4. Listen attentively 5. Make
suggestions 6. Be product minded 7. Be courteous 8. Be proud of your appearance 9. Maintain product quality 10. Offer
more than expected
Page 4 of 40
Answers
Question 1
What gives Publix Smoked Turkey its yellow color?
Correct Answer
Natural Hickory wood and the slow roasting of fresh meat.
Question 2
What is the serving size of egg salad for a sub sandwich?
Correct Answer
4oz on a half and 8oz on a full sub.
Question 3
What would you do before you begin cleaning the Deli Traditional Case?
Correct Answer
Gather all needed cleaning supplies prior to cleaning.
Page 1 of 40
,Question 4
What is the #1 reason why customers would not shop at Publix?
Correct Answer
Sanitation issues (1311)
Question 5
What is the #1 reason why a customer would think a store is unsanitary?
Correct Answer
Poor visual appearance
Question 6
What would 1/8 be on a digital scale?
Correct Answer
.125
Question 7
Review the opening procedures for the deli:
Correct Answer
1. Turn on the lights and equipment 2. Check special orders and make plans to fulfill them. 3. Set up service area sinks
slicers display cases 4. Open all workstations. 5. Check signs, labels, and pricing. 6. Clean front and back of case windows
and all counters. 7. Stock supplies, workstation, and hand-washing sinks. 8. Complete Proactive/Sterile Tek Walk
Page 2 of 40
,Question 8
What are the steps to proper hand washing?
Correct Answer
Wet hands, apply soap, briskly rub hands for twenty seconds, scrub fingertips and between fingers, rinse forearms and
hands (elbows down), dry forearms and hands with paper towel, turn off water with paper towel, discard towel.
Question 9
What is the shelf life for vegetables?
Correct Answer
Under the substation: day of production plus one day (2 days) Hot case: 4 hours
Question 10
What portion of the special order form does the customer receive?
Correct Answer
Pink sheet (not Canary Yellow)
Question 11
What is the process when completing a special order form?
Correct Answer
1. Pick up blank special order. 2. Write store information and date. 3. Take customer information: name and address,
phone number, pick-up date and time, type of function, whether paid or COD, who the order was taken by. 4. Make
suggestions before completing order. 5. Take product information.
Page 3 of 40
, Question 12
Proper mechanics when lifting and lowering objects:
Correct Answer
1. Get firm footing and keep your feet wider than shoulder width. 2. Let your legs do the work by pushing up or down
slowly or smoothly. 3. Maintain your spine's natural curve (a.k.a. bend with your knees). 4. Grip the item firmly and hold it
close to your body, staying within the safe work zone.
Question 13
What two meats does Meat Bologna contain?
Correct Answer
Pork and Ground Beef
Question 14
What is the process of having a successful selling event? **
Correct Answer
1. Be friendly 2. Be considerate of the customer's time. 3. Ask open-ended questions. 4. Listen attentively 5. Make
suggestions 6. Be product minded 7. Be courteous 8. Be proud of your appearance 9. Maintain product quality 10. Offer
more than expected
Page 4 of 40
