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Change Management
WGU C721
Comprehensive
Questions (Frequently
Tested)with Verified
Answers Graded A+
, Contact for further consultation
1. Five elements that support management's effective attainment of
organiza- tional goals Answer: planning, organizing, directing, controlling resources,
and staflng
2. Define Management Answer: the process of working with and through people to achieve
organizational goals
3. 2 essential pieces in organizations that must be integrated
effectively to lead to high performance. Answer: Management and Leadership
4. What are the traits of an effective change leader? Answer: They define
themselves as a change leader, embrace risk instead of being adverse to risk as part of the
change process
5. Organizational Development Answer: the practice of changing people and
organizations for positive growth
6. Change Management Answer: encompasses approaches used by business content
and behavioral process specialists that assist leaders in moving organizations from a present to
future state
7. Systems Theory Answer: organizations are viewed as a total system of interdependent
subsystems with individual components that include people, technology, work, and culture all of
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which work together to respond to external environmental changes such as competitors, customers,
or government regulations
8. Contingency theory Answer: viewing organizational dimensions (strategy, structure,
people, work, rewards) as parts of a whole that fit together. When one of these dimensions is out
of sync with the others, issues emerge
9. Long-Term Approach Answer: focuses on lasting ettects through changes in cultural norms
including interventions and alter attitudes, behaviors, processes, knowledge, and structures
10. Top-down approach Answer: seeks to gain top management commitment and
involvement in order to signifi- cantly attect intended changes. Implemented throughout the
organization.
11. Collaborative approach (pg 12) Answer: involving professionals who are
attected by changes and who support the changes to the organization
12. Analytical Approach Answer: examines data, diagnoses present problems, and
motivates change to resolve issues. Accurate diagnostic skills are a core competency of OD
change agents
13. Facilitation approach Answer: uses skilled dialogue and discussion, listening,
feedback when assisting profes- sionals to identify weaknesses and strengths of the organization
Answer: planning for change; managing the change process; and implementing, coaching, and problem
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solving during the change
14. Design approach Answer: helps leaders and managers to develop meaningful work
climates where organizational members can accomplish their goals in a healthy way
15. What constitutes an internal change? Answer: Changes to an organizations
operating system
16. A formal subsystem consists of Answer: (8 terms) Answer: leadership,
strategy, management, goals, market- ing, operations, technology, and structure
Change Management
WGU C721
Comprehensive
Questions (Frequently
Tested)with Verified
Answers Graded A+
, Contact for further consultation
1. Five elements that support management's effective attainment of
organiza- tional goals Answer: planning, organizing, directing, controlling resources,
and staflng
2. Define Management Answer: the process of working with and through people to achieve
organizational goals
3. 2 essential pieces in organizations that must be integrated
effectively to lead to high performance. Answer: Management and Leadership
4. What are the traits of an effective change leader? Answer: They define
themselves as a change leader, embrace risk instead of being adverse to risk as part of the
change process
5. Organizational Development Answer: the practice of changing people and
organizations for positive growth
6. Change Management Answer: encompasses approaches used by business content
and behavioral process specialists that assist leaders in moving organizations from a present to
future state
7. Systems Theory Answer: organizations are viewed as a total system of interdependent
subsystems with individual components that include people, technology, work, and culture all of
, Contact for further consultation
which work together to respond to external environmental changes such as competitors, customers,
or government regulations
8. Contingency theory Answer: viewing organizational dimensions (strategy, structure,
people, work, rewards) as parts of a whole that fit together. When one of these dimensions is out
of sync with the others, issues emerge
9. Long-Term Approach Answer: focuses on lasting ettects through changes in cultural norms
including interventions and alter attitudes, behaviors, processes, knowledge, and structures
10. Top-down approach Answer: seeks to gain top management commitment and
involvement in order to signifi- cantly attect intended changes. Implemented throughout the
organization.
11. Collaborative approach (pg 12) Answer: involving professionals who are
attected by changes and who support the changes to the organization
12. Analytical Approach Answer: examines data, diagnoses present problems, and
motivates change to resolve issues. Accurate diagnostic skills are a core competency of OD
change agents
13. Facilitation approach Answer: uses skilled dialogue and discussion, listening,
feedback when assisting profes- sionals to identify weaknesses and strengths of the organization
Answer: planning for change; managing the change process; and implementing, coaching, and problem
, Contact for further consultation
solving during the change
14. Design approach Answer: helps leaders and managers to develop meaningful work
climates where organizational members can accomplish their goals in a healthy way
15. What constitutes an internal change? Answer: Changes to an organizations
operating system
16. A formal subsystem consists of Answer: (8 terms) Answer: leadership,
strategy, management, goals, market- ing, operations, technology, and structure
