HCA 101 review Questions With Complete Solutions
Organizations are considered empathetic when
All employees are empathetic
Experiences you can pursue that will help you build empathy
skills are
Reading a novel and identifying with a character
Watching a film and wondering how it's crafted to guide the
viewers emotions
Watching a play or ballot
The best outcome for conflict at work is
Solutions to problems
If your colleague breaks your trust you should
Pause to eliminate motions from your response
Forgive the person
Speak to the person but mentioned their strengths
When gathering information the health care professional must
consider what major factors
Possible response is of the person providing the information
Effects of the environment on any response
The possible sensitive nature of the required information
An example of a closed question
Do you like meatloaf
An example of an open question
,What was your favorite thing to do as a kid
Who might be able to provide relevant and reliable information
The person
Family and friends
Interviews are only formal true or false
False
What is most used during an interview
Questions
Reasons for asking questions
They develop relationships
They encourage conversations
They gather information
What kind of information's do questions gather
General information
Specific information
What is the purpose of a closed question
Gather specific and to the point information
What is the purpose of an open question
To gather information that allows the person to choose what to
share
It is important to avoid over identify with the person and their
feelings true or false
True
, True or false information gathered during an interview doesn't
need to be confidential
False
when responding to the questions as a health care professional it
is OK to pretend you understand true or false
False
What is an example of an encouraging response
You seem to be feeling afraid what can I do to help
what do questions that clarify seek
Understanding
the skill of questioning depends upon another beneficial skill
what is the skill
Listening
what does comforting help develop
Therapeutic relationships
A dismissive response does not acknowledge the emotions of a
person true or false
True
Being nonjudgmental is essential in professional communication
true or false
True
Prosodic means
Organizations are considered empathetic when
All employees are empathetic
Experiences you can pursue that will help you build empathy
skills are
Reading a novel and identifying with a character
Watching a film and wondering how it's crafted to guide the
viewers emotions
Watching a play or ballot
The best outcome for conflict at work is
Solutions to problems
If your colleague breaks your trust you should
Pause to eliminate motions from your response
Forgive the person
Speak to the person but mentioned their strengths
When gathering information the health care professional must
consider what major factors
Possible response is of the person providing the information
Effects of the environment on any response
The possible sensitive nature of the required information
An example of a closed question
Do you like meatloaf
An example of an open question
,What was your favorite thing to do as a kid
Who might be able to provide relevant and reliable information
The person
Family and friends
Interviews are only formal true or false
False
What is most used during an interview
Questions
Reasons for asking questions
They develop relationships
They encourage conversations
They gather information
What kind of information's do questions gather
General information
Specific information
What is the purpose of a closed question
Gather specific and to the point information
What is the purpose of an open question
To gather information that allows the person to choose what to
share
It is important to avoid over identify with the person and their
feelings true or false
True
, True or false information gathered during an interview doesn't
need to be confidential
False
when responding to the questions as a health care professional it
is OK to pretend you understand true or false
False
What is an example of an encouraging response
You seem to be feeling afraid what can I do to help
what do questions that clarify seek
Understanding
the skill of questioning depends upon another beneficial skill
what is the skill
Listening
what does comforting help develop
Therapeutic relationships
A dismissive response does not acknowledge the emotions of a
person true or false
True
Being nonjudgmental is essential in professional communication
true or false
True
Prosodic means
