CHLH 260 EXAM 2 STUDY GUIDE QUESTIONS AND
ANSWERS
Fiduciary relationship - CORRECT ANSWER✅✅-legally recognized relationship
-unequal power between patient and physician
-informed consent + medical treatment responsibility for physician
Better patient experience leads to what? - CORRECT ANSWER✅✅Higher patient satisfaction higher
Better patient interaction with physician leads to what? - CORRECT ANSWER✅✅Higher perceived care
Patients take more responsibility for care of physician does what? - CORRECT ANSWER✅✅If physician
has good communication
Why do patients like the opportunity to work with physicians-in-training? - CORRECT ANSWER✅✅-Get
to spend more time with physicians-in-training
-More aware of details and personal concerns
BATHE method for effective communication? - CORRECT ANSWER✅✅B ackground
A ffect
T roubles
H andling situation
E mpathetic response
Other strategies for effective communcation? - CORRECT ANSWER✅✅-minimize distractions
-basic language
, -sitting down
Maternalistic physician-patient model? - CORRECT ANSWER✅✅acceptance of physician's choice for
care
Informative physician-patient model? - CORRECT ANSWER✅✅patient has control over medial decision
Interpretive physician-patient model? - CORRECT ANSWER✅✅patient has a sense of self understanding
of care
Deliberative physician-patient model? - CORRECT ANSWER✅✅focuses on a sense of self development
4 Physician fears for breaking bad news? - CORRECT ANSWER✅✅-Fear of being blamed
-Fear of bad reaction
-Fear of expressing emotion
-Fear of not knowing the answers
Why are physicians afraid of not knowing all the answers? - CORRECT ANSWER✅✅-Delivering bad news
could strike sense of failure
-Physicians-in-training saying "I don't know" meant failure
NURSE Tool for emotional response? - CORRECT ANSWER✅✅Naming: Observe emotions
Understanding: Legitimize/validate emotions
Respecting: Acknowledge/Respect work
Supporting: Express support, Patient not alone
ANSWERS
Fiduciary relationship - CORRECT ANSWER✅✅-legally recognized relationship
-unequal power between patient and physician
-informed consent + medical treatment responsibility for physician
Better patient experience leads to what? - CORRECT ANSWER✅✅Higher patient satisfaction higher
Better patient interaction with physician leads to what? - CORRECT ANSWER✅✅Higher perceived care
Patients take more responsibility for care of physician does what? - CORRECT ANSWER✅✅If physician
has good communication
Why do patients like the opportunity to work with physicians-in-training? - CORRECT ANSWER✅✅-Get
to spend more time with physicians-in-training
-More aware of details and personal concerns
BATHE method for effective communication? - CORRECT ANSWER✅✅B ackground
A ffect
T roubles
H andling situation
E mpathetic response
Other strategies for effective communcation? - CORRECT ANSWER✅✅-minimize distractions
-basic language
, -sitting down
Maternalistic physician-patient model? - CORRECT ANSWER✅✅acceptance of physician's choice for
care
Informative physician-patient model? - CORRECT ANSWER✅✅patient has control over medial decision
Interpretive physician-patient model? - CORRECT ANSWER✅✅patient has a sense of self understanding
of care
Deliberative physician-patient model? - CORRECT ANSWER✅✅focuses on a sense of self development
4 Physician fears for breaking bad news? - CORRECT ANSWER✅✅-Fear of being blamed
-Fear of bad reaction
-Fear of expressing emotion
-Fear of not knowing the answers
Why are physicians afraid of not knowing all the answers? - CORRECT ANSWER✅✅-Delivering bad news
could strike sense of failure
-Physicians-in-training saying "I don't know" meant failure
NURSE Tool for emotional response? - CORRECT ANSWER✅✅Naming: Observe emotions
Understanding: Legitimize/validate emotions
Respecting: Acknowledge/Respect work
Supporting: Express support, Patient not alone
