MA 105 FINAL EXAM REVIEW QUESTIONS AND
ANSWERS
AAMA Benefits - CORRECT ANSWER✅✅the purpose is to raise the standards of medical assisting to a
more professional level. With this there is a variety education options, group insurance, networking and
protected rights.
How long does the CMA last ? - CORRECT ANSWER✅✅5 years
Who is the CMA accredited through ? - CORRECT ANSWER✅✅CAAHEP & ABHES
Problem solving process - CORRECT ANSWER✅✅identify...
- problem
- effects of problem
- the objects or outcome
- potential solutions
- analyze solutions
- implement best solution
- evaluate
Hard skills - CORRECT ANSWER✅✅specific technical and operational proficiencies
Soft skills - CORRECT ANSWER✅✅personal qualifications or behaviors that enhance an individuals
interactions, job performance and career prospects. "people skills"
Work ethic - CORRECT ANSWER✅✅professional behaviors work together to do this
Organization - CORRECT ANSWER✅✅is planning and coordinating info in an orderly manner to
complete a job in a timely manner.
, Critical thinking - CORRECT ANSWER✅✅evaluating a situation an reaching an appropriate conclusion
and acting accordingly.
Integrity - CORRECT ANSWER✅✅adhering to the appropriate code of law and ethics of being
honest/trustworthy.
Empathy - CORRECT ANSWER✅✅feeling and understanding others experiences
Patient advocacy - CORRECT ANSWER✅✅speaking on behalf of a patient or patients family ig they're
unable to do so.
Maslow's Hierarchy of needs - CORRECT ANSWER✅✅1- physiological (breathing, food, water)
2- safety (employment, family, health)
3- love/belonging (friendship, family, intimacy)
4- esteem (self confidence, achievement, respect)
5- self actualization (morality, problem solving,lack of prejudice)
Open posture - CORRECT ANSWER✅✅a feeling of receptiveness and friendliness. Demonstrates that
you're listening.
Closed posture - CORRECT ANSWER✅✅a feeling of not being totally receptive to what is being said. It
has a negative effect.
Personal space - CORRECT ANSWER✅✅the area that surrounds an individual. (4-12 ft away from each
other)
passive listening - CORRECT ANSWER✅✅listening to what others have to say without responding
active listening - CORRECT ANSWER✅✅listening t what others have to say and providing feedback
ANSWERS
AAMA Benefits - CORRECT ANSWER✅✅the purpose is to raise the standards of medical assisting to a
more professional level. With this there is a variety education options, group insurance, networking and
protected rights.
How long does the CMA last ? - CORRECT ANSWER✅✅5 years
Who is the CMA accredited through ? - CORRECT ANSWER✅✅CAAHEP & ABHES
Problem solving process - CORRECT ANSWER✅✅identify...
- problem
- effects of problem
- the objects or outcome
- potential solutions
- analyze solutions
- implement best solution
- evaluate
Hard skills - CORRECT ANSWER✅✅specific technical and operational proficiencies
Soft skills - CORRECT ANSWER✅✅personal qualifications or behaviors that enhance an individuals
interactions, job performance and career prospects. "people skills"
Work ethic - CORRECT ANSWER✅✅professional behaviors work together to do this
Organization - CORRECT ANSWER✅✅is planning and coordinating info in an orderly manner to
complete a job in a timely manner.
, Critical thinking - CORRECT ANSWER✅✅evaluating a situation an reaching an appropriate conclusion
and acting accordingly.
Integrity - CORRECT ANSWER✅✅adhering to the appropriate code of law and ethics of being
honest/trustworthy.
Empathy - CORRECT ANSWER✅✅feeling and understanding others experiences
Patient advocacy - CORRECT ANSWER✅✅speaking on behalf of a patient or patients family ig they're
unable to do so.
Maslow's Hierarchy of needs - CORRECT ANSWER✅✅1- physiological (breathing, food, water)
2- safety (employment, family, health)
3- love/belonging (friendship, family, intimacy)
4- esteem (self confidence, achievement, respect)
5- self actualization (morality, problem solving,lack of prejudice)
Open posture - CORRECT ANSWER✅✅a feeling of receptiveness and friendliness. Demonstrates that
you're listening.
Closed posture - CORRECT ANSWER✅✅a feeling of not being totally receptive to what is being said. It
has a negative effect.
Personal space - CORRECT ANSWER✅✅the area that surrounds an individual. (4-12 ft away from each
other)
passive listening - CORRECT ANSWER✅✅listening to what others have to say without responding
active listening - CORRECT ANSWER✅✅listening t what others have to say and providing feedback
