MANAGEMENT 3080 EXAM 1 QUESTIONS AND
ANSWERS
What is OB? - CORRECT ANSWER✅✅a field of study devoted to understanding, explaining, and
ultimately improving the attitudes and behaviors of individuals and groups in organizations
Science correlation - CORRECT ANSWER✅✅describes the statistical relationship between two variables
Job Performance - CORRECT ANSWER✅✅Employee behaviors that contribute either positively or
negatively to the accomplishment of organizational goals
The types of job performance - CORRECT ANSWER✅✅task performance, citizenship behaviors,
counterproductive behaviors
Three types of duties found in job descriptions - CORRECT ANSWER✅✅routine, adaptive, creative
Routine Duty - CORRECT ANSWER✅✅well known responses to normal demands
Adaptive Duty - CORRECT ANSWER✅✅responses to demands that are novel, unusual and/or
unpredictable
Creative Duty - CORRECT ANSWER✅✅responses that develop novel and useful ideas and outcomes
Interpersonal behavior - CORRECT ANSWER✅✅helping your colleagues
Organizational behavior - CORRECT ANSWER✅✅support and defend the company
Counterproductive Behavior - CORRECT ANSWER✅✅employee behaviors that intentionally hinder
organizational goal accomplishment
, The four types of counterproductive behaviors - CORRECT ANSWER✅✅1. production deviance
2. property deviance
3. political deviance
4. personal aggression
Property Deviance - CORRECT ANSWER✅✅behaviors that harm the organization's assets and
possessions (theft, sabotage)
Production Deviance - CORRECT ANSWER✅✅intentionally reducing organizational efficiency of work
output (waste resource, substance abuse)
Political Deviance - CORRECT ANSWER✅✅behaviors that intentionally disadvantage other individuals
(gossip, incivility)
Personal Aggression - CORRECT ANSWER✅✅serious harm to others (harassment,
abuse)
The WHAT of a performance review is - CORRECT ANSWER✅✅focused on results and production
The HOW of a performance interview is - CORRECT ANSWER✅✅focused on your process, teamwork,
showing the company values, and teamwork
Management by Objectives - CORRECT ANSWER✅✅a process of setting mutually agreed upon goals
and using those goals to evaluate employee performance
SMART Goals - CORRECT ANSWER✅✅Specific, Measurable, Attainable, Realistic, Timely
Forced Distribution - CORRECT ANSWER✅✅Performance appraisal method in which ratings of
employees' performance levels are distributed along a bell-shaped curve.
ANSWERS
What is OB? - CORRECT ANSWER✅✅a field of study devoted to understanding, explaining, and
ultimately improving the attitudes and behaviors of individuals and groups in organizations
Science correlation - CORRECT ANSWER✅✅describes the statistical relationship between two variables
Job Performance - CORRECT ANSWER✅✅Employee behaviors that contribute either positively or
negatively to the accomplishment of organizational goals
The types of job performance - CORRECT ANSWER✅✅task performance, citizenship behaviors,
counterproductive behaviors
Three types of duties found in job descriptions - CORRECT ANSWER✅✅routine, adaptive, creative
Routine Duty - CORRECT ANSWER✅✅well known responses to normal demands
Adaptive Duty - CORRECT ANSWER✅✅responses to demands that are novel, unusual and/or
unpredictable
Creative Duty - CORRECT ANSWER✅✅responses that develop novel and useful ideas and outcomes
Interpersonal behavior - CORRECT ANSWER✅✅helping your colleagues
Organizational behavior - CORRECT ANSWER✅✅support and defend the company
Counterproductive Behavior - CORRECT ANSWER✅✅employee behaviors that intentionally hinder
organizational goal accomplishment
, The four types of counterproductive behaviors - CORRECT ANSWER✅✅1. production deviance
2. property deviance
3. political deviance
4. personal aggression
Property Deviance - CORRECT ANSWER✅✅behaviors that harm the organization's assets and
possessions (theft, sabotage)
Production Deviance - CORRECT ANSWER✅✅intentionally reducing organizational efficiency of work
output (waste resource, substance abuse)
Political Deviance - CORRECT ANSWER✅✅behaviors that intentionally disadvantage other individuals
(gossip, incivility)
Personal Aggression - CORRECT ANSWER✅✅serious harm to others (harassment,
abuse)
The WHAT of a performance review is - CORRECT ANSWER✅✅focused on results and production
The HOW of a performance interview is - CORRECT ANSWER✅✅focused on your process, teamwork,
showing the company values, and teamwork
Management by Objectives - CORRECT ANSWER✅✅a process of setting mutually agreed upon goals
and using those goals to evaluate employee performance
SMART Goals - CORRECT ANSWER✅✅Specific, Measurable, Attainable, Realistic, Timely
Forced Distribution - CORRECT ANSWER✅✅Performance appraisal method in which ratings of
employees' performance levels are distributed along a bell-shaped curve.
