DEN 105 EXAM 1 QUESTIONS AND ANSWERS
Appointment Scheduler - CORRECT ANSWER✅✅organizing and maintaining the daily patient schedule
Clerical and administrative procedures and systems - CORRECT ANSWER✅✅Managing patient data
Organizing and maintaining records
Handling patient relations
Technology software knowledge - CORRECT ANSWER✅✅Accounting software
Electronic mail software
Dental practice management software
Spreadsheet software
Computer data input devices - CORRECT ANSWER✅✅Scanner
keyboard
mouse
touch screen
Electronic messaging - CORRECT ANSWER✅✅Email
Web pages
Social media
Texting
faxing
Operation of office equipment - CORRECT ANSWER✅✅Printers
Scanners
Copiers
Fax machines
Shredders
, Bookkeeping - CORRECT ANSWER✅✅Accounts receivable
Accounts payable
Banking
Payroll
Records
Accounts receivable - CORRECT ANSWER✅✅money owed to your business by customers
Accounts payable - CORRECT ANSWER✅✅money that your business owe to suppliers
Communication skills - CORRECT ANSWER✅✅Oral and written
Business management skills - CORRECT ANSWER✅✅Staff development and supervision
Marketing strategies
Contract negotiations
Legal and ethical issues
Knowledge of chairside assisting - CORRECT ANSWER✅✅to schedule appointments
To use dental terminology
To correctly code procedures for insurance purposes
To make entries in the patient's chart
provide help when needed in the clinical area
List the different types of administrative dental assistant job titles - CORRECT ANSWER✅✅Office
manager
Business manager
Receptionist
Insurance biller
Appointment Scheduler - CORRECT ANSWER✅✅organizing and maintaining the daily patient schedule
Clerical and administrative procedures and systems - CORRECT ANSWER✅✅Managing patient data
Organizing and maintaining records
Handling patient relations
Technology software knowledge - CORRECT ANSWER✅✅Accounting software
Electronic mail software
Dental practice management software
Spreadsheet software
Computer data input devices - CORRECT ANSWER✅✅Scanner
keyboard
mouse
touch screen
Electronic messaging - CORRECT ANSWER✅✅Email
Web pages
Social media
Texting
faxing
Operation of office equipment - CORRECT ANSWER✅✅Printers
Scanners
Copiers
Fax machines
Shredders
, Bookkeeping - CORRECT ANSWER✅✅Accounts receivable
Accounts payable
Banking
Payroll
Records
Accounts receivable - CORRECT ANSWER✅✅money owed to your business by customers
Accounts payable - CORRECT ANSWER✅✅money that your business owe to suppliers
Communication skills - CORRECT ANSWER✅✅Oral and written
Business management skills - CORRECT ANSWER✅✅Staff development and supervision
Marketing strategies
Contract negotiations
Legal and ethical issues
Knowledge of chairside assisting - CORRECT ANSWER✅✅to schedule appointments
To use dental terminology
To correctly code procedures for insurance purposes
To make entries in the patient's chart
provide help when needed in the clinical area
List the different types of administrative dental assistant job titles - CORRECT ANSWER✅✅Office
manager
Business manager
Receptionist
Insurance biller
