Decision Rights - Answers Person w/responsibilities, approves, implements and has control; holding
them accountable; centralized and decentralized
Hierarchical - Answers orders go from top to bottom; info goes from bottom up
Flat - Answers few levels of middle management used in small companies
Matrix - Answers more than on line, cross functional. 2 supervisors assigned
Networked - Answers Feels flat but hierarchical; outsourcing network to suppliers by communicating
Formal and informal communication networks that connect all parts of the company
social network - Answers brings together people of similar interests within corporations, create more
dynamic repository resources
Elastic Enterprise - Answers Flexible, want to grow, adaptive
Work Design - Answers Job of the manager; must make decision, seek input from workers
How does IT affect employee life - Answers create new types of work
create new ways to do traditional work
Supporting new ways to manage talent
Telecommuting - Answers working from home or remote location, trend (work is knowledge based,
newer technologies to work from home, time shift)
Mobile Networks - Answers perform their work from a variety of locations rather than one location
Business Processes - Answers set of tasks, has a beginning and end, set of metrics and cross
functional, "big picture" inputs into outputs
Agile - Answers Flexible and simplified. Focuses on iterative design, reconfiguration
Dynamic Processes - Answers systems that learn and develop as they are used (critical for companies
to remain competitive in changing industries- (same goes for agile)
TQM - Answers Evolutionary change where processes are improved incrementally (can disrupt normal
flow of business)
BPR - Answers something to improve upon radically (can disrupt normal flow of business)
six sigma - Answers 99% near perfect products example from TQM
Enterprise Systems - Answers large info systems provide core functionality needed to run a business,
share data
SAP, Oracle, ERP, CRM, SCM
BPM (Business Process Management) - Answers Systems are a class of systems that emerged to
help manage workflows in the business.
Help track document-based
processes, manage person-to-person process steps, system-to-system steps, and those processes that
include a combination.
ERP - Answers centralize data repository and common applications that are coordinated, sometimes
used to affect org. transformation through assumptions
seamlessly integrate information flows throughout the company
Horizontal Integration - Answers Looking beyond individual processes, consider cross functional pic.,
Integrated databases,
web 2.0 technologies and services, and common infrastructure
Bring your own device - Answers pros: transfer the cost of
the device to the employee, familiarity using a personal device, less training required
cons: security, lack of standardization, maintenance headaches for IT staff
Enterprise Architecture - Answers processes
data
technologies
customer groups
Blueprint
Consumerization - Answers creating mobile applications for
, employee and customer convenience, provide an online "app" for most software functionality that is
web-enabled.
Virtualization and cloud computing - Answers Move computing
requirements to third party vendors, transferring the responsibilities and maintenance
servers, storage, backup, network, and disaster recovery
saas, paas, Iaas
Adaptability - Answers core design of every IT infrastructure, why cloud computing and virtualization
are popular
Scalability - Answers how well a system can be adapted to increase demands
Standardization - Answers hardware or software is easy to plug into an existing infrastructure or
architecture
Maintainability - Answers complexity of these systems increases the number of things that can go
wrong
Info Security - Answers Protecting every sever instead of one centralized system, confidentiality,
integrity and availability
IT Security Design Framework - Answers Decision that need to be made about IT Security
who must make them
what is rationale
5 areas of IT security decision framework - Answers infrastructure
security strategy
polices
training
investments
Two Sided Market - Answers Intermediary that connects both parties and produces value for both
users
Same side effect
cross side
positive
negative
Information Strategy Triangle - Answers business strategy drives both org and IT Strategies. they need
to balance each other, org strategy must complement business strategy and info strategy and org
must complement each other
Sharing economy - Answers product service systems that allow users to share products owned by
private persons or companies, sharing human and physical assets, technology economic factors
ex. uber, air b and b,
strategy - Answers mission of the organization; coordinated set of actions to fulfill objectives,
purposes and goals
Dynamic Strategy - Answers hypercompetiton, blue ocean, creative destruction
business strategy - Answers plan articulating where a business seeks to go and how it expects to get
there.
porter generic framework
dynamic framework
Hyper competition
Blue ocean
Porter Generic Model - Answers Differentiation- product uniqueness
Cost leadership- above avg performance by selling products that are comparable, lowest cost
producer
Focus- products meet needs of a segment in the market based on cost focus, limited scope, particular
segment
Hypercompetition - Answers more important to disrupt than to attempt to sustain an advantage,
creates red ocean