, TESTBANK FOR Operations Management An
Integrated Approach, International Adaptation,
8th Edition Reid
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel sheet
if it exists.
4- We have all what you need, we make update
at every time. There are many new editions
waiting you.
5- If you think you purchased the wrong file You
can contact us at every time, we can replace it
with true one.
Our email:
,Reid & Sanders / Operations Management, 8th edition, International Adaptation Test Bank
Testbank
Chapter 1: Introduction to Operations Management
LO Section Subsection Question #
What is Operations Untitled Introduction 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11,
Management? 12, 13, 14, 15, 16, 17, 18, 81,
82, 83, 84, 85, 114, 115, 116,
117, 118, 119
Differences Between Untitled Introduction 19, 20, 21, 22, 23, 24, 86, 87,
Manufacturing and Service 120, 121, 122, 123, 124, 125,
Organizations 126
Operations Management Untitled Introduction 25, 26, 27, 28, 127, 128, 129
Decisions
Historical Development Why OM? 29, 30
Historical Milestones 31, 32, 88, 130
The Industrial Revolution 33, 34, 35, 36, 89, 90
Scientific Management 37, 38, 39, 40, 41, 42, 43, 44,
45, 91, 92, 93, 131, 132
The Human Relations 46, 47, 48, 49, 50, 51, 52, 94,
Movement 95, 96, 97
Management Science 53, 54, 55, 98, 99
The Computer Age 100, 133
Just-in-Time 56, 57, 58
Total Quality Management 59, 60, 61
Business Process 62, 134, 135
Reengineering
Flexibility 63, 101
Time-Based Competition 64, 102
Supply Chain Management 65, 103, 136
Global Marketplace 66, 67
Sustainability and Green 68, 104, 137
Operations
Electronic Commerce 69, 70, 71, 105
Outsourcing and Flattening of 106
the World
Artificial Intelligence (AI), 107
Machine Learning and
Analytics
Today's OM Environment Untitled Introduction 72, 73, 74, 75, 108, 138, 139
Operations Management in Untitled Introduction 76, 77, 109
Practice
© 2024 John Wiley & Sons, Inc. All rights reserved. TB 1-1
,Reid & Sanders / Operations Management, 8th edition, International Adaptation Test Bank
Within OM: How It All Fits 78, 79, 80, 110, 111, 112, 113,
Together – OM across the 140
Organization
© John Wiley & Sons, Inc. or the author. All rights reserved. Instructors who are authorized users of this
course are permitted to download these materials and use them in connection with the course. Except as
permitted herein or by law, no part of these materials should be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or
otherwise.
© 2024 John Wiley & Sons, Inc. All rights reserved. TB 1-2
,Reid & Sanders / Operations Management, 8th edition, International Adaptation Test Bank
Multiple Choice
1. Every business is managed through what three major functions?
a) accounting, finance, and marketing
b) engineering, finance, and operations management
c) accounting, purchasing, and human resources
d) accounting, engineering, and marketing
e) finance, marketing, and operations management
Answer: e
Solution: Every business is managed through three major functions: finance, marketing, and
operations management.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Knowledge
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
2. Which business function is responsible for managing cash flow, current assets, and capital
investments?
a) accounting
b) finance
c) marketing
d) operations management
e) purchasing
Answer: b
Solution: Finance is the function responsible for managing cash flow, current assets, and capital
investments.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Knowledge
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
3. The finance function is responsible for
a) sales, generating customer demand, and understanding customer wants and needs.
b) planning and coordinating all the resources needed to design, produce, and deliver the
merchandise to its various retail locations.
© 2024 John Wiley & Sons, Inc. All rights reserved. TB 1-3
,Reid & Sanders / Operations Management, 8th edition, International Adaptation Test Bank
c) planning, coordinating, and controlling the resources needed to produce a company’s products
and services.
d) managing cash flow, current assets, and capital investments.
e) efficiency and costs.
Answer: d
Solution: The financial function is responsible for managing cash flow, current assets, and
capital investments.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Knowledge
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
4. Which business function is responsible for sales, generating customer demand, and
understanding customer wants and needs?
a) finance
b) human resources
c) marketing
d) operations management
e) purchasing
Answer: c
Solution: Marketing is responsible for sales, generating customer demand, and understanding
customer wants and needs.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Knowledge
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
5. Which business function is responsible for planning, coordinating, and controlling the
resources needed to produce a company’s products and services?
a) engineering
b) finance
c) human resources
d) marketing
e) operations management
Answer: e
© 2024 John Wiley & Sons, Inc. All rights reserved. TB 1-4
,Reid & Sanders / Operations Management, 8th edition, International Adaptation Test Bank
Solution: Operations management is the business function that plans, organizes, coordinates, and
controls the resources needed to produce a company’s goods and services.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Knowledge
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
6. At a casual apparel retailer, which function plans and coordinates all the resources needed to
design, produce, and deliver the merchandise to its various retail locations?
a) engineering
b) human resources
c) marketing
d) operations management
e) purchasing
Answer: d
Solution: It is the operations function that plans and coordinates all the resources needed to
design, produce, and deliver the merchandise to the various retail locations.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Comprehension
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
7. Operations management is responsible for increasing the organization’s efficiency, which
means the company will be able to
a) add to the engineering process.
b) take for granted current operations.
c) increase the number of positions under the manager’s position.
d) eliminate activities that do not add value.
e) increase purchasing opportunities.
Answer: d
Solution: An important role of operations is to analyze all activities, eliminate those that do no-
add value, the restructure processes and jobs to achieve greater efficiency.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Comprehension
© 2024 John Wiley & Sons, Inc. All rights reserved. TB 1-5
,Reid & Sanders / Operations Management, 8th edition, International Adaptation Test Bank
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
8. Which of the following is NOT an example of a value-added activity?
a) having a haircut
b) riding a train
c) manufacturing a radio
d) waiting to see a doctor
e) having a surgery
Answer: d
Solution: Value added refers to the net increase between the final value of a product and the
value of all the inputs. Waiting to see a doctor is an activity that does not add value toward the
final output, a healthy person.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Medium
Bloom’s: Application
Learning Objective 1: Define operations management.
AACSB: Analytic
Time on Task: 1 min
9. At a factory, the transformation process is a (an) ______ change of raw materials and
components into products.
a) locational
b) imperceptible
c) hypothetical
d) irreversible
e) physical
Answer: e
Solution: At a factory, the transformation process is the physical change of raw materials into
products.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Comprehension
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
10. All of the following may be inputs of a transformation process EXCEPT
© 2024 John Wiley & Sons, Inc. All rights reserved. TB 1-6
,Reid & Sanders / Operations Management, 8th edition, International Adaptation Test Bank
a) services.
b) managers.
c) buildings.
d) technology.
e) information.
Answer: a
Solution: Services are outputs of a transformation process.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Comprehension
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
11. Operations management is responsible for orchestrating all the resources needed to produce
the final product. This includes all of the following EXCEPT
a) managing cash flow.
b) arranging schedules.
c) managing inventory.
d) controlling quality.
e) designing work methods.
Answer: a
Solution: Finance is the function responsible for managing cash flow.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Comprehension
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
12. Which second-tier computer company utilized a drastic change in its operations function to
become an industry leader in the late 1990s?
a) Apple
b) Compaq
c) Dell
d) IBM
e) Kozmo
Answer: c
Solution: Dell was a second-rate computer maker that managed its operations similarly to others
© 2024 John Wiley & Sons, Inc. All rights reserved. TB 1-7
, Reid & Sanders / Operations Management, 8th edition, International Adaptation Test Bank
in the industry. Then in 1994 Dell implemented a new business model that completely changed
the role of its operations function. In 2019, the Digital Supply Chain Institute listed Dell as a top
leader in their industry, and as a Top 25 supply chain company by Gartner in 2021.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Comprehension
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
13. Which initially successful Web-based home-delivery company had to shut down in 2001 due
to inadequate management of its operations?
a) Contact.com
b) Time Saver.com
c) Kozmo.com
d) Kramer.com
e) Neptune.com
Answer: c
Solution: Kozmo.com was founded in 1997 as a Web-based home delivery company. It was
technology enabled and rapidly became a huge success. Yet the company had to close in 2001
due to its inadequate operations management. Due to a strong foundation, Kosmo back in
business in 2018, led by new owners and a new vision.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Comprehension
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
14. In order to be successful with Web-based online shopping, companies must do all of the
following EXCEPT
a) manage distribution centers and warehouses.
b) operate fleets of trucks.
c) maintain adequate inventories of products.
d) increase the cost of production.
e) schedule deliveries.
Answer: d
Solution: To ensure meeting promises, companies must forecast what customers want, maintain
adequate inventories of goods, manage distribution centers and warehouses, operate fleets of
trucks, and schedule deliveries, all while keeping costs low and customer satisfied.
© 2024 John Wiley & Sons, Inc. All rights reserved. TB 1-8
Integrated Approach, International Adaptation,
8th Edition Reid
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel sheet
if it exists.
4- We have all what you need, we make update
at every time. There are many new editions
waiting you.
5- If you think you purchased the wrong file You
can contact us at every time, we can replace it
with true one.
Our email:
,Reid & Sanders / Operations Management, 8th edition, International Adaptation Test Bank
Testbank
Chapter 1: Introduction to Operations Management
LO Section Subsection Question #
What is Operations Untitled Introduction 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11,
Management? 12, 13, 14, 15, 16, 17, 18, 81,
82, 83, 84, 85, 114, 115, 116,
117, 118, 119
Differences Between Untitled Introduction 19, 20, 21, 22, 23, 24, 86, 87,
Manufacturing and Service 120, 121, 122, 123, 124, 125,
Organizations 126
Operations Management Untitled Introduction 25, 26, 27, 28, 127, 128, 129
Decisions
Historical Development Why OM? 29, 30
Historical Milestones 31, 32, 88, 130
The Industrial Revolution 33, 34, 35, 36, 89, 90
Scientific Management 37, 38, 39, 40, 41, 42, 43, 44,
45, 91, 92, 93, 131, 132
The Human Relations 46, 47, 48, 49, 50, 51, 52, 94,
Movement 95, 96, 97
Management Science 53, 54, 55, 98, 99
The Computer Age 100, 133
Just-in-Time 56, 57, 58
Total Quality Management 59, 60, 61
Business Process 62, 134, 135
Reengineering
Flexibility 63, 101
Time-Based Competition 64, 102
Supply Chain Management 65, 103, 136
Global Marketplace 66, 67
Sustainability and Green 68, 104, 137
Operations
Electronic Commerce 69, 70, 71, 105
Outsourcing and Flattening of 106
the World
Artificial Intelligence (AI), 107
Machine Learning and
Analytics
Today's OM Environment Untitled Introduction 72, 73, 74, 75, 108, 138, 139
Operations Management in Untitled Introduction 76, 77, 109
Practice
© 2024 John Wiley & Sons, Inc. All rights reserved. TB 1-1
,Reid & Sanders / Operations Management, 8th edition, International Adaptation Test Bank
Within OM: How It All Fits 78, 79, 80, 110, 111, 112, 113,
Together – OM across the 140
Organization
© John Wiley & Sons, Inc. or the author. All rights reserved. Instructors who are authorized users of this
course are permitted to download these materials and use them in connection with the course. Except as
permitted herein or by law, no part of these materials should be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or
otherwise.
© 2024 John Wiley & Sons, Inc. All rights reserved. TB 1-2
,Reid & Sanders / Operations Management, 8th edition, International Adaptation Test Bank
Multiple Choice
1. Every business is managed through what three major functions?
a) accounting, finance, and marketing
b) engineering, finance, and operations management
c) accounting, purchasing, and human resources
d) accounting, engineering, and marketing
e) finance, marketing, and operations management
Answer: e
Solution: Every business is managed through three major functions: finance, marketing, and
operations management.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Knowledge
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
2. Which business function is responsible for managing cash flow, current assets, and capital
investments?
a) accounting
b) finance
c) marketing
d) operations management
e) purchasing
Answer: b
Solution: Finance is the function responsible for managing cash flow, current assets, and capital
investments.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Knowledge
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
3. The finance function is responsible for
a) sales, generating customer demand, and understanding customer wants and needs.
b) planning and coordinating all the resources needed to design, produce, and deliver the
merchandise to its various retail locations.
© 2024 John Wiley & Sons, Inc. All rights reserved. TB 1-3
,Reid & Sanders / Operations Management, 8th edition, International Adaptation Test Bank
c) planning, coordinating, and controlling the resources needed to produce a company’s products
and services.
d) managing cash flow, current assets, and capital investments.
e) efficiency and costs.
Answer: d
Solution: The financial function is responsible for managing cash flow, current assets, and
capital investments.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Knowledge
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
4. Which business function is responsible for sales, generating customer demand, and
understanding customer wants and needs?
a) finance
b) human resources
c) marketing
d) operations management
e) purchasing
Answer: c
Solution: Marketing is responsible for sales, generating customer demand, and understanding
customer wants and needs.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Knowledge
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
5. Which business function is responsible for planning, coordinating, and controlling the
resources needed to produce a company’s products and services?
a) engineering
b) finance
c) human resources
d) marketing
e) operations management
Answer: e
© 2024 John Wiley & Sons, Inc. All rights reserved. TB 1-4
,Reid & Sanders / Operations Management, 8th edition, International Adaptation Test Bank
Solution: Operations management is the business function that plans, organizes, coordinates, and
controls the resources needed to produce a company’s goods and services.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Knowledge
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
6. At a casual apparel retailer, which function plans and coordinates all the resources needed to
design, produce, and deliver the merchandise to its various retail locations?
a) engineering
b) human resources
c) marketing
d) operations management
e) purchasing
Answer: d
Solution: It is the operations function that plans and coordinates all the resources needed to
design, produce, and deliver the merchandise to the various retail locations.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Comprehension
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
7. Operations management is responsible for increasing the organization’s efficiency, which
means the company will be able to
a) add to the engineering process.
b) take for granted current operations.
c) increase the number of positions under the manager’s position.
d) eliminate activities that do not add value.
e) increase purchasing opportunities.
Answer: d
Solution: An important role of operations is to analyze all activities, eliminate those that do no-
add value, the restructure processes and jobs to achieve greater efficiency.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Comprehension
© 2024 John Wiley & Sons, Inc. All rights reserved. TB 1-5
,Reid & Sanders / Operations Management, 8th edition, International Adaptation Test Bank
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
8. Which of the following is NOT an example of a value-added activity?
a) having a haircut
b) riding a train
c) manufacturing a radio
d) waiting to see a doctor
e) having a surgery
Answer: d
Solution: Value added refers to the net increase between the final value of a product and the
value of all the inputs. Waiting to see a doctor is an activity that does not add value toward the
final output, a healthy person.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Medium
Bloom’s: Application
Learning Objective 1: Define operations management.
AACSB: Analytic
Time on Task: 1 min
9. At a factory, the transformation process is a (an) ______ change of raw materials and
components into products.
a) locational
b) imperceptible
c) hypothetical
d) irreversible
e) physical
Answer: e
Solution: At a factory, the transformation process is the physical change of raw materials into
products.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Comprehension
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
10. All of the following may be inputs of a transformation process EXCEPT
© 2024 John Wiley & Sons, Inc. All rights reserved. TB 1-6
,Reid & Sanders / Operations Management, 8th edition, International Adaptation Test Bank
a) services.
b) managers.
c) buildings.
d) technology.
e) information.
Answer: a
Solution: Services are outputs of a transformation process.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Comprehension
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
11. Operations management is responsible for orchestrating all the resources needed to produce
the final product. This includes all of the following EXCEPT
a) managing cash flow.
b) arranging schedules.
c) managing inventory.
d) controlling quality.
e) designing work methods.
Answer: a
Solution: Finance is the function responsible for managing cash flow.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Comprehension
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
12. Which second-tier computer company utilized a drastic change in its operations function to
become an industry leader in the late 1990s?
a) Apple
b) Compaq
c) Dell
d) IBM
e) Kozmo
Answer: c
Solution: Dell was a second-rate computer maker that managed its operations similarly to others
© 2024 John Wiley & Sons, Inc. All rights reserved. TB 1-7
, Reid & Sanders / Operations Management, 8th edition, International Adaptation Test Bank
in the industry. Then in 1994 Dell implemented a new business model that completely changed
the role of its operations function. In 2019, the Digital Supply Chain Institute listed Dell as a top
leader in their industry, and as a Top 25 supply chain company by Gartner in 2021.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Comprehension
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
13. Which initially successful Web-based home-delivery company had to shut down in 2001 due
to inadequate management of its operations?
a) Contact.com
b) Time Saver.com
c) Kozmo.com
d) Kramer.com
e) Neptune.com
Answer: c
Solution: Kozmo.com was founded in 1997 as a Web-based home delivery company. It was
technology enabled and rapidly became a huge success. Yet the company had to close in 2001
due to its inadequate operations management. Due to a strong foundation, Kosmo back in
business in 2018, led by new owners and a new vision.
Section Ref: What Is Operations Management?
Sub Section Ref: Untitled Introduction
Level: Easy
Bloom’s: Comprehension
Learning Objective 1: Define operations management.
AACSB: Knowledge
Time on Task: 1 min
14. In order to be successful with Web-based online shopping, companies must do all of the
following EXCEPT
a) manage distribution centers and warehouses.
b) operate fleets of trucks.
c) maintain adequate inventories of products.
d) increase the cost of production.
e) schedule deliveries.
Answer: d
Solution: To ensure meeting promises, companies must forecast what customers want, maintain
adequate inventories of goods, manage distribution centers and warehouses, operate fleets of
trucks, and schedule deliveries, all while keeping costs low and customer satisfied.
© 2024 John Wiley & Sons, Inc. All rights reserved. TB 1-8
