CMAA Exam 2026 – Certified Medical Administrative Assistant Study Guide & Practice Questions
a new patient arrives at the reception desk while the medical administration assistant is assisting
another patient on the phone with a scheduling question. which of the following actions should the
assistant take when greeting the patient?
place the scheduling patient on hold while checking in the new patient.
make eye contact and nod his head to acknowledge the patients arrival
indicate nonverbally to the patient to take a seat in the waiting area
give the new patient a registration form and point to the sections that need completing - (answer)make
eye contact and nod his head acknowledge the patients arrival
A patient is allergic to eggs and therefore cannot receive influenza immunizations. The assistant should
recognize this as what?
adverse reaction
precaution
contraindication
interaction - (answer)contraindication
which of the following actions is a medical administration assistant priority when pulling daily charts?
place the charts in the appropriate examination rooms
review the appointment schedule
review the charts for accuracy
arrange the charts sequentially - (answer)review the appointment schedule
a patient should sign which of the following forms in order to authorize payment directly to the provider
from a third party payer?
assignment of benefits
notice of privacy practices (NPP)
,CMAA Exam 2026 – Certified Medical Administrative Assistant Study Guide & Practice Questions
accept assignment
advance beneficiary notices - (answer)assignment of benefits
which of the following is an eligibility requirement for Medicaid?
over 65 years of age
low income
self-employed
veteran - (answer)low income
a patient calls to request that her immunization record be emailed to her. which of the following actions
should the medical administrative assistant take first?
document the information transfer in the patients record
fax, rather than email the record
bill for processing fee
check the patients file for written authorization - (answer)check the patients file for written
authorization
Using the Bcc option when sending an email message does which of the following?
requires the recipient to send a confirmation of receipt
records a copy of the message on the senders hard drive
indicates the message has a high priority
protects the privacy of each recipients email address - (answer)protects the privacy of each recipients
email address
a patient submits $15 each time he receives treatment. the medical administrative assistant should
recognize this amount is applied to which of the following parts of the patients insurance payments?
,CMAA Exam 2026 – Certified Medical Administrative Assistant Study Guide & Practice Questions
coinsurance
copayment
deductible
premium - (answer)copayment
a medical administrative assistant receives a call from a father requesting to speak to a clinical staff
about the correct dosage of medication for his infant. which of the following information is necessary
for the assistant to obtain when taking a phone message from this caller?
date of birth of the caller
name of the callers primary care provider
insurance id number
time of the call - (answer)time of the call
an established patient requests a routine physical examination during the providers already scheduled
week of vacation. which of the following statements made by the medical administrative assistant is
appropriate?
i will check with the provider to see if she can make adjustments to her schedule and let you know
im sorry but your provider is going to be out of the country that week on vacation
your provider is unavailable during that time but i have a couple of times the following week that might
work
your provider isnt available during that time so i will go ahead and schedule you with another provider
in our office - (answer)your provider isnt available during that time but i have a couple of times the
following week that might work
a medical administrative assistant observes another office worker altering notes in a patients record to
justify medical necessity so that payment is made. what is this type of action considered?
negligence
, CMAA Exam 2026 – Certified Medical Administrative Assistant Study Guide & Practice Questions
fraud
auditing
unbundling - (answer)fraud
which of the following information should the medical administrative assistant include on a claim form?
OPIM -other potental infectious materials
OIG - office of inspector general
NPI - national provider identification
COD - collect on delivery - (answer)NPI - national provider identification
insurance policies contain which of the following provisions to avoid overlapping payments?
assignment of benefits
remittance advice
explanation of benefits
coordination of benefits - (answer)coordination of benefits
which of the following of insurance plans was developed to provide affordable, comprehensive, prepaid
health care to policyholders?
health savings account
point of service plan
preferred provider organization
health maintenance organization - HMO - (answer)health maintenance organization - HMO
a patient reports a breach of confidentiality to a medical administrative assistant. the assistant should
direct the patient to which of the following resources first?
office of inspector general
a new patient arrives at the reception desk while the medical administration assistant is assisting
another patient on the phone with a scheduling question. which of the following actions should the
assistant take when greeting the patient?
place the scheduling patient on hold while checking in the new patient.
make eye contact and nod his head to acknowledge the patients arrival
indicate nonverbally to the patient to take a seat in the waiting area
give the new patient a registration form and point to the sections that need completing - (answer)make
eye contact and nod his head acknowledge the patients arrival
A patient is allergic to eggs and therefore cannot receive influenza immunizations. The assistant should
recognize this as what?
adverse reaction
precaution
contraindication
interaction - (answer)contraindication
which of the following actions is a medical administration assistant priority when pulling daily charts?
place the charts in the appropriate examination rooms
review the appointment schedule
review the charts for accuracy
arrange the charts sequentially - (answer)review the appointment schedule
a patient should sign which of the following forms in order to authorize payment directly to the provider
from a third party payer?
assignment of benefits
notice of privacy practices (NPP)
,CMAA Exam 2026 – Certified Medical Administrative Assistant Study Guide & Practice Questions
accept assignment
advance beneficiary notices - (answer)assignment of benefits
which of the following is an eligibility requirement for Medicaid?
over 65 years of age
low income
self-employed
veteran - (answer)low income
a patient calls to request that her immunization record be emailed to her. which of the following actions
should the medical administrative assistant take first?
document the information transfer in the patients record
fax, rather than email the record
bill for processing fee
check the patients file for written authorization - (answer)check the patients file for written
authorization
Using the Bcc option when sending an email message does which of the following?
requires the recipient to send a confirmation of receipt
records a copy of the message on the senders hard drive
indicates the message has a high priority
protects the privacy of each recipients email address - (answer)protects the privacy of each recipients
email address
a patient submits $15 each time he receives treatment. the medical administrative assistant should
recognize this amount is applied to which of the following parts of the patients insurance payments?
,CMAA Exam 2026 – Certified Medical Administrative Assistant Study Guide & Practice Questions
coinsurance
copayment
deductible
premium - (answer)copayment
a medical administrative assistant receives a call from a father requesting to speak to a clinical staff
about the correct dosage of medication for his infant. which of the following information is necessary
for the assistant to obtain when taking a phone message from this caller?
date of birth of the caller
name of the callers primary care provider
insurance id number
time of the call - (answer)time of the call
an established patient requests a routine physical examination during the providers already scheduled
week of vacation. which of the following statements made by the medical administrative assistant is
appropriate?
i will check with the provider to see if she can make adjustments to her schedule and let you know
im sorry but your provider is going to be out of the country that week on vacation
your provider is unavailable during that time but i have a couple of times the following week that might
work
your provider isnt available during that time so i will go ahead and schedule you with another provider
in our office - (answer)your provider isnt available during that time but i have a couple of times the
following week that might work
a medical administrative assistant observes another office worker altering notes in a patients record to
justify medical necessity so that payment is made. what is this type of action considered?
negligence
, CMAA Exam 2026 – Certified Medical Administrative Assistant Study Guide & Practice Questions
fraud
auditing
unbundling - (answer)fraud
which of the following information should the medical administrative assistant include on a claim form?
OPIM -other potental infectious materials
OIG - office of inspector general
NPI - national provider identification
COD - collect on delivery - (answer)NPI - national provider identification
insurance policies contain which of the following provisions to avoid overlapping payments?
assignment of benefits
remittance advice
explanation of benefits
coordination of benefits - (answer)coordination of benefits
which of the following of insurance plans was developed to provide affordable, comprehensive, prepaid
health care to policyholders?
health savings account
point of service plan
preferred provider organization
health maintenance organization - HMO - (answer)health maintenance organization - HMO
a patient reports a breach of confidentiality to a medical administrative assistant. the assistant should
direct the patient to which of the following resources first?
office of inspector general
