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WGU D351 Functions Of Human
Resource Management Pre-Assessment
Questions And Verified Answers 2026
Which type of skill should a human resources (HR) officer have to increase team
collaboration and communication? - correct-answer -Interpersonal
A human resources (HR) team is remapping job functions and processes in its
department. The team is focused on the use of resources for different HR tasks
and the associated costs.
Which part of the organizational operation is the HR team focused on? - correct-
answer -Efficiency
Which group directly impacts company performance? - correct-answer -Part-time
employees
A company's leaders are redefining the company's expectations and goals. They
need to communicate these changes to the rest of the company.
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What should leaders update to communicate the changes? - correct-answer -
Mission statement
What should a business leader maximize to reduce an organization's internal
costs? - correct-answer -Efficiency
Which organizational structural component standardizes jobs? - correct-answer -
Formalization
Which component of organizational structure represents how policies govern
positions? - correct-answer -Formalization
Which form of technology innovation addresses a labor shortage and reduces
overall company costs long term? - correct-answer -self check out kiosk
An employee publicly complains about a company policy. The employee's hours
are reduced, and they are ostracized by peers and management, causing the
employee to resign. Which labor relations matter has occurred? - correct-answer -
Constructive discharge
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A plant manager received an Occupational Safety and Health Administration
(OSHA) citation for not having an adequate number of signs around an assembly
line conveyor belt. The manager was on leave and missed the settlement date for
posting the signs.
Which OSHA violation did the manager commit? - correct-answer -Failure to abate
A nonunion company requires employees to sign an agreement. The agreement
includes a clause whereby the employee and employer agree to abide by an
independent, neutral third party's decision to resolve employment disputes
without going through a litigation process.
Which alternative dispute resolution option does the company use? - correct-
answer -Arbitration
A union uses a binding method to settle an issue concerning violation of a
condition in the collective bargaining agreement.
Which method did the union use? - correct-answer -Arbitration
Employees at a retail company are collectively requesting that their employer
improve employment conditions. Which law protects the employees' action? -
correct-answer -National Labor Relations Act
WGU D351 Functions Of Human
Resource Management Pre-Assessment
Questions And Verified Answers 2026
Which type of skill should a human resources (HR) officer have to increase team
collaboration and communication? - correct-answer -Interpersonal
A human resources (HR) team is remapping job functions and processes in its
department. The team is focused on the use of resources for different HR tasks
and the associated costs.
Which part of the organizational operation is the HR team focused on? - correct-
answer -Efficiency
Which group directly impacts company performance? - correct-answer -Part-time
employees
A company's leaders are redefining the company's expectations and goals. They
need to communicate these changes to the rest of the company.
,2|Page
What should leaders update to communicate the changes? - correct-answer -
Mission statement
What should a business leader maximize to reduce an organization's internal
costs? - correct-answer -Efficiency
Which organizational structural component standardizes jobs? - correct-answer -
Formalization
Which component of organizational structure represents how policies govern
positions? - correct-answer -Formalization
Which form of technology innovation addresses a labor shortage and reduces
overall company costs long term? - correct-answer -self check out kiosk
An employee publicly complains about a company policy. The employee's hours
are reduced, and they are ostracized by peers and management, causing the
employee to resign. Which labor relations matter has occurred? - correct-answer -
Constructive discharge
, 3|Page
A plant manager received an Occupational Safety and Health Administration
(OSHA) citation for not having an adequate number of signs around an assembly
line conveyor belt. The manager was on leave and missed the settlement date for
posting the signs.
Which OSHA violation did the manager commit? - correct-answer -Failure to abate
A nonunion company requires employees to sign an agreement. The agreement
includes a clause whereby the employee and employer agree to abide by an
independent, neutral third party's decision to resolve employment disputes
without going through a litigation process.
Which alternative dispute resolution option does the company use? - correct-
answer -Arbitration
A union uses a binding method to settle an issue concerning violation of a
condition in the collective bargaining agreement.
Which method did the union use? - correct-answer -Arbitration
Employees at a retail company are collectively requesting that their employer
improve employment conditions. Which law protects the employees' action? -
correct-answer -National Labor Relations Act
