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1. dissabling assumptions Answer: hinder creativity, (ex : pie is fixed)
2. assumptions Answer: premature judgements
3. enabling assumptions Answer: assumptions that support a positive outcome
4. role of assumptions Answer: drive how we negotiate, drive the results
5. single loop learning Answer: if one receives an unintended result, actors recraft and change
their action
6. double loop learning Answer: if one receives an unintended result, actors reframe and
challenge their assumption
7. process elements Answer: relationship, commitment, communication
8. substance elements Answer: alternatives, interests, options, legitimacy
9. 7 elements Answer: interests, options, legitimacy, alternatives, commitment, relationship,
communication
10. circle of value Answer: build strong relationship, promote 2-way communication then
explore interests, jointly brainstorm options, refer to standards of legitimacy then acknowledge
alternatives or make commitments
11. be soft on people Answer: build and leverage positive relationships
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