UPDATE 2026
Retailing - Answers The selling of goods and services to the ultimate consumers. It does not always
require a store.
Wholesale - Answers Organization that purchases merchandise from a manufacturer in large
quantities and resells the goods in smaller amounts to retailers.
Direct to Consumer (D2C) - Answers The marketing and selling of products directly to consumers from
the brand manufacturer.
Buying/ Merchandising - Answers Selecting, purchasing and pricing products to satisfy the wants and
needs of the consumers.
Buying involves complex decision making in: - Answers Forecasting, Planning merchandise
assortments, Selecting vendors and negotiations, Pricing merchandise, and Analyze data
Goal and Mission of Retail Buying: - Answers Buy, Price, & Sell for a Profit
A market - Answers A group of people with the ability, desire & willingness to buy.
Market segmentation - Answers A group of customers with similar characteristics: demographic data,
geographic data, behavioristic data, and psychographic data
Advantages to E-commerce & Online Retailing - Answers - 24/7 (endless variety)
- Compare prices
- Avoid the expense of storefront
- Increased speed and efficiency
- Can make "real time" adjustments to prices and product mix
Disadvantages to E-commerce & Online Retailing - Answers - Can't touch the product (fit issues)
- Returns
- Waste
- Privacy/Identity theft
- Reliability of "last-mile"
- Customer expectations
Online Shopper Expectations - Answers - Quality online product descriptions and pictures
- Quick load times
- Online pages must be optimized for variety of media, i.e. smartphones, tablets, etc.
- Only one-click or a few clicks needed to finalize online sale
Omni-channel - Answers Digital, mobile, social media and brick & mortar. A seamless and consistent
customer experience for the customer to interact with the retailer throughout all channels or
touchpoints.
What do you expect as a customer? - Answers - Instant gratification
- Seek quality and selection
- Best price
- An engaging experience
- Transparency and sustainable practices
Successful merchandise assortments begin with buyers who understand: - Answers - The customers to
whom they sell
- The products they buy and sell
- The value of new technologies
- The risks that form part of successful retailing
Buying - Answers Selecting and pricing products to satisfy the target consumers
Strategy - Answers The plan on how to obtain your goal
The 5 R's of Merchandising - Answers - Right Product
- Right Price
- Right Time
- Right Place
- Right Quantity
Basic Merchandise - Answers Products that a business wants to always have in stock. Tend to have
consistent consumer demand, so inventory and sales vary little from year to year
Fashion Merchandise - Answers - Relies on forecasting consumer demand and market trends, since a
fashion that sold well last year may not sell at all this year
- Turns quicker but goes "out of style" next season