Overview
Active Listening - 🧠 ANSWER ✔✔Involves closely attending to what the
client is communicating, connecting to the client's emotional state, and
using verbal and nonverbal skills to encourage the client to expand on their
feelings and concerns.
Empathy - 🧠 ANSWER ✔✔Encompasses identifying with the client and
feeling their pain as one's own, then responding to them in a supportive
manner.
Guided Questioning - 🧠 ANSWER ✔✔Helps to elicit more information, while
still showing a continued interest in the client's feelings and story; includes
, moving from open-ended to more focused questions and using questions
that require a graded response.
Nonverbal Communication - 🧠 ANSWER ✔✔Includes eye contact, facial
expression, posture, head position, movement, interpersonal distance, and
placement of arms or legs.
Validation - 🧠 ANSWER ✔✔Affirming the legitimacy of the client's emotional
experience.
Reassurance - 🧠 ANSWER ✔✔An appropriate way to help the client feel
that problems have been fully understood and are being addressed.
Partnering - 🧠 ANSWER ✔✔Expressing commitment to an ongoing
relationship with clients to build rapport.
Summarizing - 🧠 ANSWER ✔✔Giving a summary of the client's story during
the interview to communicate that they have been carefully listened to.
Empowerment - 🧠 ANSWER ✔✔Empowering clients to ask questions and
express their concerns to increase the chances that they will adopt advice,
make lifestyle changes, or take medications as prescribed.