ANSWERS
(Chapter 1)1. which of the following can be used to reduce barriers to effective communication -
CORRECT ANSWER✅✅d. use information-only messages
2. how can you be clear when you communicate - CORRECT ANSWER✅✅a. ask the receiver if you've
communicated clearly
3. which of the following is an example of external noise - CORRECT ANSWER✅✅c. phone ringing
4. which type of message simply tells the receiver something - CORRECT ANSWER✅✅c. information-
only message
5. what is it called when a sender controls the quality of their messages and how they respond to the
receivers feed back - CORRECT ANSWER✅✅b. feedback loop
6. which of the following is an example of a positive nonverbal cue - CORRECT ANSWER✅✅b. leaning
forward
7. research shows that most people spend 50 minutes of every hour in some of communication and ___
minutes of this is listening - CORRECT ANSWER✅✅c. 25
8. Which type of listening involves the sense of sight and hearing - CORRECT ANSWER✅✅d. reflective
listening
9. which question should you ask when reading critically - CORRECT ANSWER✅✅a. what does the text
do?
10. which standard of critical thinking considers the issue from different points of view and considers
other ways of looking at the problem - CORRECT ANSWER✅✅c. breadth
, (Chapter 2) 11. which pattern of writing is used to show how one or more ideas, actions, or conditions
lead to other ideas, actions, or conditions - CORRECT ANSWER✅✅a. cause/effect pattern
12. what purpose of writing should be used when your goal is to pass information on to the audience -
CORRECT ANSWER✅✅a. to inform
13. which of the following is an internet webstie that gives you access to resources in several libraries -
CORRECT ANSWER✅✅d. virtual libraries
14. why is effective writing powerful - CORRECT ANSWER✅✅c. it causes people to do things
15. how can you change a passive voice to an active voice - CORRECT ANSWER✅✅a. choose a different
verb
16. which of the following can you use to correct a run-on sentence - CORRECT ANSWER✅✅c. use a
subordinating junction
17. what type of speaking is the most common type of presentation in business and military settings -
CORRECT ANSWER✅✅a. briefing
18. which method of presentation should be used when every word must be perfect - CORRECT
ANSWER✅✅b. manuscript reading
19. which of the following can be used to gain attention - CORRECT ANSWER✅✅c. make a startling
statement
20. what is the name given to the syllables a, uh, um, and ah that often occur at the begging of a
speakers sentence - CORRECT ANSWER✅✅d. vocalized pauses
(Chapter 3) 21. what is one issue that may affect the cycle of goal directed activity - CORRECT
ANSWER✅✅c. competence