INEN 4301 EXAM 1 QUESTIONS AND ANSWERS
________ is the collection, analysis and interpretation of data for use in quality activities. - CORRECT
ANSWER✅✅SQC
ASQ is an acronym for ____________. - CORRECT ANSWER✅✅the American Society for Quality
Benchmarking requires a constant testing of external process against the industries best practices. -
CORRECT ANSWER✅✅False
Quality Assurance is process oriented and focuses on defect prevention, while quality control is product
oriented and focuses on defect identification. - CORRECT ANSWER✅✅True
You are part of a multidisciplinary team that is designing a new tractor. Areas that the team must
consider are service conceptions and product planning. This is an example of ________________. -
CORRECT ANSWER✅✅All answers are correct
______________ is a system that identifies and sets the priorities for product, service and process
improvement opportunities that lead to increased customer satisfaction. - CORRECT ANSWER✅✅QFD
Washing clothes, starting your car, reconciling inventory are all examples of a process. - CORRECT
ANSWER✅✅True
A customer can be _____________. - CORRECT ANSWER✅✅all answers are correct
The basics of lean are types of ____________. - CORRECT ANSWER✅✅waste
A bakery delivers an average of 100 cakes per hour, but has a range of 80-120 cakes per hour is an
example of what type of lean manufacturing waste. - CORRECT ANSWER✅✅Type 3
_______ are examples of activities that do not add value to the product or service. - CORRECT
ANSWER✅✅Administration
, inspection
freight
The author lists ________ categories of waste. - CORRECT ANSWER✅✅Seven
The second type of waste is described as _______, but necessary for the system to function. - CORRECT
ANSWER✅✅non-value added
One-piece flow forces employees to concentrate on the process rather than the non-value activities of
transportation, inventory, delay, and other forms of waste. - CORRECT ANSWER✅✅True
The last step in 5S is ___________. - CORRECT ANSWER✅✅Sustain
Kaizen is used in continuous improvement. - CORRECT ANSWER✅✅True
__________ is a highly focused, action oriented, 3 to 5 day improvement workshop where a team takes
immediate action to improve a specific process. - CORRECT ANSWER✅✅Kaizen blitz
In the author s concept of flow one-piece flow is the same as batch processing. - CORRECT
ANSWER✅✅False
Continually operating equipment without proper maintenance is an example of ________ waste. -
CORRECT ANSWER✅✅Type 4
The first step in 5S is sort. - CORRECT ANSWER✅✅True
The author describes __________ types of waste. - CORRECT ANSWER✅✅Four
Transportation is not considered waste. - CORRECT ANSWER✅✅False
________ is the collection, analysis and interpretation of data for use in quality activities. - CORRECT
ANSWER✅✅SQC
ASQ is an acronym for ____________. - CORRECT ANSWER✅✅the American Society for Quality
Benchmarking requires a constant testing of external process against the industries best practices. -
CORRECT ANSWER✅✅False
Quality Assurance is process oriented and focuses on defect prevention, while quality control is product
oriented and focuses on defect identification. - CORRECT ANSWER✅✅True
You are part of a multidisciplinary team that is designing a new tractor. Areas that the team must
consider are service conceptions and product planning. This is an example of ________________. -
CORRECT ANSWER✅✅All answers are correct
______________ is a system that identifies and sets the priorities for product, service and process
improvement opportunities that lead to increased customer satisfaction. - CORRECT ANSWER✅✅QFD
Washing clothes, starting your car, reconciling inventory are all examples of a process. - CORRECT
ANSWER✅✅True
A customer can be _____________. - CORRECT ANSWER✅✅all answers are correct
The basics of lean are types of ____________. - CORRECT ANSWER✅✅waste
A bakery delivers an average of 100 cakes per hour, but has a range of 80-120 cakes per hour is an
example of what type of lean manufacturing waste. - CORRECT ANSWER✅✅Type 3
_______ are examples of activities that do not add value to the product or service. - CORRECT
ANSWER✅✅Administration
, inspection
freight
The author lists ________ categories of waste. - CORRECT ANSWER✅✅Seven
The second type of waste is described as _______, but necessary for the system to function. - CORRECT
ANSWER✅✅non-value added
One-piece flow forces employees to concentrate on the process rather than the non-value activities of
transportation, inventory, delay, and other forms of waste. - CORRECT ANSWER✅✅True
The last step in 5S is ___________. - CORRECT ANSWER✅✅Sustain
Kaizen is used in continuous improvement. - CORRECT ANSWER✅✅True
__________ is a highly focused, action oriented, 3 to 5 day improvement workshop where a team takes
immediate action to improve a specific process. - CORRECT ANSWER✅✅Kaizen blitz
In the author s concept of flow one-piece flow is the same as batch processing. - CORRECT
ANSWER✅✅False
Continually operating equipment without proper maintenance is an example of ________ waste. -
CORRECT ANSWER✅✅Type 4
The first step in 5S is sort. - CORRECT ANSWER✅✅True
The author describes __________ types of waste. - CORRECT ANSWER✅✅Four
Transportation is not considered waste. - CORRECT ANSWER✅✅False
