NUR 134 TEST 1 QUESTIONS AND ANSWERS
Source/encoder - CORRECT ANSWER✅✅Person who begins the communication process
Channel - CORRECT ANSWER✅✅Is the way of conveying and receiving the message to receiver/decoder
Types of Channels - CORRECT ANSWER✅✅auditory, visual, kinesthetic
Forms of communication - CORRECT ANSWER✅✅Verbal and nonverbal communication
Empathy - CORRECT ANSWER✅✅Intellectually identifying with the way another person feels
Rapport - CORRECT ANSWER✅✅feeling of mutual trust experience by people in a satisfactory
relationship
Stimulus - CORRECT ANSWER✅✅initiates the communication process
Reciever/Decoder - CORRECT ANSWER✅✅the person that translates and interprets the message
Confirmation/Feedback - CORRECT ANSWER✅✅evidence that the receiver understands the message
What is SBAR and what does it stand for? - CORRECT ANSWER✅✅A professional form of
communication for nurses between shifts.
S- Situation
B- Background
A- Assessment
R- Recommendations
Describe a therapeutic communication - CORRECT ANSWER✅✅A type of communication that builds
rapport between nurse and patient. The nurse has empathy & is honest and competent.
, Ways to build rapport? - CORRECT ANSWER✅✅-Identify a specific objective
-Provide a comfortable enviornment
-Promote privacy and confidentiality
-Be patient focused vs. task-focused
-Thorough observations and assessment
-Pacing
A type of question that has a wide range of possible answers? - CORRECT ANSWER✅✅Open-ended
question
A type of question that leads to a particular answer? - CORRECT ANSWER✅✅Closed ended question
A type of question/comment that makes sure you heard patient correctly? - CORRECT
ANSWER✅✅Validating question or comment
Type of question/comment that confirms with what patient said? - CORRECT ANSWER✅✅Clarifying
question or comment
Type of question/comment that repeats what the patient said? - CORRECT ANSWER✅✅Reflective
question or comment
Type of question/comment that puts things in order? - CORRECT ANSWER✅✅Sequencing questions or
comments
Type of question/comment that gets the topic back on track? - CORRECT ANSWER✅✅Direction
questions or comments
Incivility - CORRECT ANSWER✅✅bullying
Source/encoder - CORRECT ANSWER✅✅Person who begins the communication process
Channel - CORRECT ANSWER✅✅Is the way of conveying and receiving the message to receiver/decoder
Types of Channels - CORRECT ANSWER✅✅auditory, visual, kinesthetic
Forms of communication - CORRECT ANSWER✅✅Verbal and nonverbal communication
Empathy - CORRECT ANSWER✅✅Intellectually identifying with the way another person feels
Rapport - CORRECT ANSWER✅✅feeling of mutual trust experience by people in a satisfactory
relationship
Stimulus - CORRECT ANSWER✅✅initiates the communication process
Reciever/Decoder - CORRECT ANSWER✅✅the person that translates and interprets the message
Confirmation/Feedback - CORRECT ANSWER✅✅evidence that the receiver understands the message
What is SBAR and what does it stand for? - CORRECT ANSWER✅✅A professional form of
communication for nurses between shifts.
S- Situation
B- Background
A- Assessment
R- Recommendations
Describe a therapeutic communication - CORRECT ANSWER✅✅A type of communication that builds
rapport between nurse and patient. The nurse has empathy & is honest and competent.
, Ways to build rapport? - CORRECT ANSWER✅✅-Identify a specific objective
-Provide a comfortable enviornment
-Promote privacy and confidentiality
-Be patient focused vs. task-focused
-Thorough observations and assessment
-Pacing
A type of question that has a wide range of possible answers? - CORRECT ANSWER✅✅Open-ended
question
A type of question that leads to a particular answer? - CORRECT ANSWER✅✅Closed ended question
A type of question/comment that makes sure you heard patient correctly? - CORRECT
ANSWER✅✅Validating question or comment
Type of question/comment that confirms with what patient said? - CORRECT ANSWER✅✅Clarifying
question or comment
Type of question/comment that repeats what the patient said? - CORRECT ANSWER✅✅Reflective
question or comment
Type of question/comment that puts things in order? - CORRECT ANSWER✅✅Sequencing questions or
comments
Type of question/comment that gets the topic back on track? - CORRECT ANSWER✅✅Direction
questions or comments
Incivility - CORRECT ANSWER✅✅bullying
