CBPA Study Questions and Correct Answers | Latest
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Business Process Management is
a(n):
a) Process Framework.
b) Management Discipline.
c) Academic Program.
Assignment Expert
d) Technology Architecture Ans: b) Management Discipline.
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Business processes define:
a) what we do and how we do it.
b) how technology supports the business.
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c) detailed components of enterprise
©
architecture.
d) business performance capabilities. Ans: a) what we do and how we do
it.
One purpose of the BPM CBOK is
to:
a) encourage the use of a common vocabulary
for BPM.
b) define a single methodology for professional
practice.
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c) outline the best organization, practices, and
tools for BPM.
d) provide a handbook for BPM implementation. Ans: a) encourage the
use of a common vocabulary
for BPM.
BPM is an acronym for:
a) Business Process Management.
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b) Business Performance Monitoring.
c) Business Process Modeling.
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d) Business Performance Management Ans: a) Business Process
Management.
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BPM provides strategies for
managing:
©
a) people, processes, and technology cost
effectively.
b) business processes from an end-to-end
perspective.
c) products, processes, people, and profits
with a balanced measurement system.
d) project management and technology
implementation Ans: b) business processes from an end-to-end
perspective.
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____ is characterized by one-time
projects focused on specific fixes to
a process.
a) BPI (Business Process Improvement)
b) BPR (Business Process Reengineering)
c) BPM (Business Process Management)
d) BPRD (Business Process Redesign) Ans: a) BPI (Business Process
Assignment Expert
Improvement)
A process improvement
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methodology characterized by
statistical process control
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techniques to reduce variation is:
a) Six Sigma.
©
b) Lean Manufacturing.
c) Activity Based Costing (ABC).
d) Total Quality Management (TQM). Ans: a) Six Sigma.
To achieve the desired level of
process performance and deliver
customer value, process metrics
must:
a) be monitored and controlled.
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b ) be continually changed by executive
management.
c) be easily benchmarked.
d) be automated. Ans: a) be monitored and controlled.
Process measures used to align
team performance to process
performance are:
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a) customer satisfaction.
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b) service quality.
c) both statements are correct.
d) neither statement is correct. Ans: c) both statements are correct.
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What is one of the greatest benefits
©
of a rules engine?
a) Rules can be observed easily
b) Rules can be transferred to other businesses
c) Rules reduce complexity of computer
applications
d) Changes of rules will be transformed
immediately Ans: d) Changes of rules will be transformed
immediately