1 for specific request mail
HBC Test 1 Questions and Correct Answers | Latest
Update
ABCD Ans: assess the situation, balanced resources, communicate to
others, do and debrief
cummunication Ans: A highly complicated inter-personal process of
people relating to each other through conversation gestures appearance
behavior writing and at times even silence
© 2026 Assignment
customer Ans: someone who pays for goods or services
client Ans: A person using the services of a professional person or
organization and requires some degree of confidentiality
Guru01 - Stuvia
Expert
active listening Ans: empathetic listening in which the listener echoes,
restates, and clarifies. And ask questions
contact point Ans: any place where customers interact with or go to
acquire additional information about a service eg sick bay post office
attitude Ans: A person's consistently favorable or unfavorable
evaluations, feelings, and tendencies toward or away from an object or
idea
skill Ans: the ability to do something well, usually as a result of
experience and training
verbal communication Ans: communication that uses written or spoken
words
Non-verbal communication Ans: Communicating without the use of
words; body language
Acceptance Ans: the action of consenting to receive or undertake peace
within a diagnosis or prognosis
, 2 for specific request mail
anger Ans: a strong feeling of annoyance, displeasure, or hostility. fixes
blame
Bargaining Ans: seeking an agreement to a extension of life or later for
relief of pain. through direct negotiation between parties
bereavement Ans: the state or condition caused by loss through death
Coping Ans: alleviating stress using emotional, cognitive, or behavioral
methods
© 2026 Assignment
Denial Ans: refusing to believe or even perceive painful realities like
diagnosis or prognosis
Guru01 - Stuvia
Deppression Ans: sense of great loss of the impending loss of being
Expert
empathy Ans: Identification with and understanding of another's
situation, feelings, and motives
grief Ans: The sorrow caused by the loss of a loved one
Hospice Ans: a home providing care for the sick, especially the
terminally ill.
morgue Ans: A place where dead bodies are kept
mourning Ans: the expression of deep sorrow for someone who has
died, typically involving following certain conventions such as wearing
black clothes.
mortality Ans: death rate
palliation Ans: comfort, consolation, when an illness is terminal
postmortem Ans: after death
Psychosocial Barriers Ans: Differing backgrounds, perceptions, values,
biases, needs, and expectations of individuals can block communications.
HBC Test 1 Questions and Correct Answers | Latest
Update
ABCD Ans: assess the situation, balanced resources, communicate to
others, do and debrief
cummunication Ans: A highly complicated inter-personal process of
people relating to each other through conversation gestures appearance
behavior writing and at times even silence
© 2026 Assignment
customer Ans: someone who pays for goods or services
client Ans: A person using the services of a professional person or
organization and requires some degree of confidentiality
Guru01 - Stuvia
Expert
active listening Ans: empathetic listening in which the listener echoes,
restates, and clarifies. And ask questions
contact point Ans: any place where customers interact with or go to
acquire additional information about a service eg sick bay post office
attitude Ans: A person's consistently favorable or unfavorable
evaluations, feelings, and tendencies toward or away from an object or
idea
skill Ans: the ability to do something well, usually as a result of
experience and training
verbal communication Ans: communication that uses written or spoken
words
Non-verbal communication Ans: Communicating without the use of
words; body language
Acceptance Ans: the action of consenting to receive or undertake peace
within a diagnosis or prognosis
, 2 for specific request mail
anger Ans: a strong feeling of annoyance, displeasure, or hostility. fixes
blame
Bargaining Ans: seeking an agreement to a extension of life or later for
relief of pain. through direct negotiation between parties
bereavement Ans: the state or condition caused by loss through death
Coping Ans: alleviating stress using emotional, cognitive, or behavioral
methods
© 2026 Assignment
Denial Ans: refusing to believe or even perceive painful realities like
diagnosis or prognosis
Guru01 - Stuvia
Deppression Ans: sense of great loss of the impending loss of being
Expert
empathy Ans: Identification with and understanding of another's
situation, feelings, and motives
grief Ans: The sorrow caused by the loss of a loved one
Hospice Ans: a home providing care for the sick, especially the
terminally ill.
morgue Ans: A place where dead bodies are kept
mourning Ans: the expression of deep sorrow for someone who has
died, typically involving following certain conventions such as wearing
black clothes.
mortality Ans: death rate
palliation Ans: comfort, consolation, when an illness is terminal
postmortem Ans: after death
Psychosocial Barriers Ans: Differing backgrounds, perceptions, values,
biases, needs, and expectations of individuals can block communications.
