INEN 4301 Exam 1 Questions and Correct Answers |
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________ is the collection, analysis and interpretation of data for use in
quality activities. Ans: SQC
ASQ is an acronym for ____________. Ans: the American Society for
Quality
Benchmarking requires a constant testing of external process against the
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industries best practices. Ans: False
Quality Assurance is process oriented and focuses on defect prevention,
while quality control is product oriented and focuses on defect
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identification. Ans: True
You are part of a multidisciplinary team that is designing a new tractor.
Areas that the team must consider are service conceptions and product
planning. This is an example of ________________. Ans: All answers are
correct
______________ is a system that identifies and sets the priorities for
product, service and process improvement opportunities that lead to
increased customer satisfaction. Ans: QFD
Washing clothes, starting your car, reconciling inventory are all examples
of a process. Ans: True
A customer can be _____________. Ans: all answers are correct
The basics of lean are types of ____________. Ans: waste
A bakery delivers an average of 100 cakes per hour, but has a range of
80-120 cakes per hour is an example of what type of lean manufacturing
waste. Ans: Type 3
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_______ are examples of activities that do not add value to the product or
service. Ans: Administration
inspection
freight
The author lists ________ categories of waste. Ans: Seven
The second type of waste is described as _______, but necessary for the
system to function. Ans: non-value added
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One-piece flow forces employees to concentrate on the process rather
than the non-value activities of transportation, inventory, delay, and
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other forms of waste. Ans: True
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The last step in 5S is ___________. Ans: Sustain
Kaizen is used in continuous improvement. Ans: True
__________ is a highly focused, action oriented, 3 to 5 day improvement
workshop where a team takes immediate action to improve a specific
process. Ans: Kaizen blitz
In the author s concept of flow one-piece flow is the same as batch
processing. Ans: False
Continually operating equipment without proper maintenance is an
example of ________ waste. Ans: Type 4
The first step in 5S is sort. Ans: True
The author describes __________ types of waste. Ans: Four
Transportation is not considered waste. Ans: False
A customer can be _____. Ans: All of the above