MA 105 Final exam review Questions and Correct
Answers | Latest Update
AAMA Benefits Ans: the purpose is to raise the standards of medical
assisting to a more professional level. With this there is a variety
education options, group insurance, networking and protected rights.
How long does the CMA last ? Ans: 5 years
Who is the CMA accredited through ? Ans: CAAHEP & ABHES
Problem solving process Ans: identify...
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- problem
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- effects of problem
- the objects or outcome
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- potential solutions
- analyze solutions
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- implement best solution
- evaluate
Hard skills Ans: specific technical and operational proficiencies
Soft skills Ans: personal qualifications or behaviors that enhance an
individuals interactions, job performance and career prospects. "people
skills"
Work ethic Ans: professional behaviors work together to do this
Organization Ans: is planning and coordinating info in an orderly
manner to complete a job in a timely manner.
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Critical thinking Ans: evaluating a situation an reaching an appropriate
conclusion and acting accordingly.
Integrity Ans: adhering to the appropriate code of law and ethics of
being honest/trustworthy.
Empathy Ans: feeling and understanding others experiences
Patient advocacy Ans: speaking on behalf of a patient or patients family
ig they're unable to do so.
Maslow's Hierarchy of needs Ans: 1- physiological (breathing, food,
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water)
2- safety (employment, family, health)
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3- love/belonging (friendship, family, intimacy)
4- esteem (self confidence, achievement, respect)
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5- self actualization (morality, problem solving,lack of prejudice)
Open posture Ans: a feeling of receptiveness and friendliness.
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Demonstrates that you're listening.
Closed posture Ans: a feeling of not being totally receptive to what is
being said. It has a negative effect.
Personal space Ans: the area that surrounds an individual. (4-12 ft away
from each other)
passive listening Ans: listening to what others have to say without
responding
active listening Ans: listening t what others have to say and providing
feedback
assertive Ans: open, honest, and direct