Management 3080 Exam 1 Questions and Correct
Answers | Latest Update
What is OB? Ans: a field of study devoted to understanding, explaining,
and ultimately improving the attitudes and behaviors of individuals and
groups in organizations
Science correlation Ans: describes the statistical relationship between
two variables
Job Performance Ans: Employee behaviors that contribute either
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positively or negatively to the accomplishment of organizational goals
The types of job performance Ans: task performance, citizenship
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behaviors, counterproductive behaviors
Three types of duties found in job descriptions Ans: routine, adaptive,
creative
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Routine Duty Ans: well known responses to normal demands
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Adaptive Duty Ans: responses to demands that are novel, unusual
and/or unpredictable
Creative Duty Ans: responses that develop novel and useful ideas and
outcomes
Interpersonal behavior Ans: helping your colleagues
Organizational behavior Ans: support and defend the company
Counterproductive Behavior Ans: employee behaviors that intentionally
hinder organizational goal accomplishment
The four types of counterproductive behaviors Ans: 1. production
deviance
2. property deviance
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3. political deviance
4. personal aggression
Property Deviance Ans: behaviors that harm the organization's assets
and possessions (theft, sabotage)
Production Deviance Ans: intentionally reducing organizational
efficiency of work output (waste resource, substance abuse)
Political Deviance Ans: behaviors that intentionally disadvantage other
individuals (gossip, incivility)
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Personal Aggression Ans: serious harm to others (harassment,
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abuse)
The WHAT of a performance review is Ans: focused on results and
production
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The HOW of a performance interview is Ans: focused on your process,
teamwork, showing the company values, and teamwork
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Management by Objectives Ans: a process of setting mutually agreed
upon goals and using those goals to evaluate employee performance
SMART Goals Ans: Specific, Measurable, Attainable, Realistic, Timely
Forced Distribution Ans: Performance appraisal method in which ratings
of employees' performance levels are distributed along a bell-shaped
curve.
The three types of organizational commitment are Ans: affective,
continuance, normative
Affective Commitment is Ans: emotion based
Continuance Commitment is Ans: cost based