NUR 134- Test 1 Questions and Correct Answers |
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Source/encoder Ans: Person who begins the communication process
Channel Ans: Is the way of conveying and receiving the message to
receiver/decoder
Types of Channels Ans: auditory, visual, kinesthetic
Forms of communication Ans: Verbal and nonverbal communication
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Empathy Ans: Intellectually identifying with the way another person
feels
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Rapport Ans: feeling of mutual trust experience by people in a
satisfactory relationship
Stimulus Ans: initiates the communication process
Reciever/Decoder Ans: the person that translates and interprets the
message
Confirmation/Feedback Ans: evidence that the receiver understands the
message
What is SBAR and what does it stand for? Ans: A professional form of
communication for nurses between shifts.
S- Situation
B- Background
A- Assessment
R- Recommendations
, 2 for specific request mail
Describe a therapeutic communication Ans: A type of communication
that builds rapport between nurse and patient. The nurse has empathy &
is honest and competent.
Ways to build rapport? Ans: -Identify a specific objective
-Provide a comfortable enviornment
-Promote privacy and confidentiality
-Be patient focused vs. task-focused
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-Thorough observations and assessment
-Pacing
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A type of question that has a wide range of possible answers? Ans:
Open-ended question
A type of question that leads to a particular answer? Ans: Closed ended
question
A type of question/comment that makes sure you heard patient
correctly? Ans: Validating question or comment
Type of question/comment that confirms with what patient said? Ans:
Clarifying question or comment
Type of question/comment that repeats what the patient said? Ans:
Reflective question or comment
Type of question/comment that puts things in order? Ans: Sequencing
questions or comments
Type of question/comment that gets the topic back on track? Ans:
Direction questions or comments
Incivility Ans: bullying