Nursing 134 test 1 Questions and Correct Answers |
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Communication Ans: The process of exchanging information generating,
transmitting meanings between two or more people.
Stimulus Ans: What initiates the communication process (pt concern or
discomfort)
Source (encoder) Ans: Person or group that begins the communication
process
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Message Ans: The actual product of the source (interview, speech,
conversation, nurse note)
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Channel Ans: The medium the sender choice to send the message
(visual, auditory, kinesthetic)
Receiver (decoder) Ans: Must translate and interpret the message
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Noise Ans: Factors that can distort the quality of a message
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Feedback Ans: Confirmation of the message
Verbal communication Ans: Exchanging of information using words;
language
Non verbal communication Ans: Transmission of information without
the use of words; body language (touch, eye contact, facial expressions,
gestures, appearance, dress, silence, sounds)
Electronic communication Ans: Internet and variety of social websites
provide new and challenging opportunities for communication
(text/email/social media)
Intrapersonal communication Ans: Self talk; talk within one self
, 2 for specific request mail
Interpersonal communication Ans: Communication within two or more
people, with a goal to exchange a message
Small group communication Ans: When nurses communicate with two or
more people (staff meeting; pt care conference)
Organizational communication Ans: Process where groups with in an
organization communicate the achieve a goal
Group dynamics Ans: How individual group members relate to one
another during process of working toward a goal
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Factors that influence communication Ans: Developmental level (child or
adult); Gender (male/female); Sociocultural difference; Values;
Environment; Roles/responsibilities; Space/Territoriality (4 zones);
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physical, emotional and mental state
Zones of territoriality Ans: Intimate(parent and child), personal
(interacting with friends), Social (such as work), public (to audience or
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small group)
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Helping relationship Ans: Exist among people who provide and receive
assistance in meeting human needs. Helps move towards common goals.
Orientation phase Ans: Introduction, pt sets roles, goals are set
Working phase Ans: Longest phase, work toward goals, pt express
concerns to nurse, pt actively participates
Termination phase Ans: The patient will participate in identifying the
goals accomplished or the progress made toward goals.
The patient will verbalize feelings about the termination of the
relationship (change of shift or upon discharge)
Factors to effective helping relationship Ans: Warmth/friendliness,
openness/respect, empathy, honesty, authenticity, trust, caring,
competence, comfortable environment, privacy, optimal pacing