MNG1502 Assignment 2 QUIZ (ANSWERS) Semester 1 2026 - DISTINCTION GUARANTEED

Comprehensively structured MNG1502 Assignment 2 QUIZ (ANSWERS) Semester 1 2026 - DISTINCTION GUARANTEED. Prepared to a distinction standard with detailed and well-developed responses.. The degree to which a message is easy to understand and free from ambiguity describes which one of the seven C’s of effective communication? Clarity Completeness Concreteness Courtesy Which element of the communication process refers to anything that interferes with the accurate transmission of a message? Noise Feedback Channel Encoding When an employee asks their manager for clarification after receiving instructions, which element of the communication process is taking place? Feedback Decoding Noise Grapevine Which type of formal communication occurs between employees on the same level in the organisational hierarchy? Horizontal communication Downward communication Upward communication Diagonal communication A manager sends a memo to all staff announcing a new policy. Which type of formal communication is this? Downward communication Upward communication Horizontal communication External communication An employee submits a suggestion to improve customer service to senior management. Which type of formal communication is this? Upward communication Downward communication Horizontal communication Diagonal communication Which of the following best describes informal communication in organisations? It develops through social interaction and is not officially prescribed It is always written and recorded It occurs only between managers It follows the chain of command strictly Which conflict management strategy involves withdrawing from the conflict and not addressing the issue? Avoidance Collaborating Competing Compromise Which conflict management strategy involves giving in to the other party’s needs at the expense of your own? Accommodating Competing Collaborating Avoidance Which conflict management strategy seeks a middle ground where both parties give up something? Compromise Collaborating Avoidance Competing Which conflict management strategy is best described as a win lose approach? Competing Collaborating Compromise Accommodating According to Maslow’s hierarchy, which need relates most to acceptance, belonging, and friendships at work? Social needs Physiological needs Safety needs Self-actualisation needs In Maslow’s hierarchy, which need is most closely linked to status, recognition, and self-respect? Esteem needs Social needs Safety needs Physiological needs Herzberg’s hygiene factors are primarily related to which type of motivation? Extrinsic factors Intrinsic factors Self-actualisation needs Achievement needs According to Herzberg, which of the following is most likely to be a motivating factor? Recognition for good performance Company policy and rules Salary and benefits Working conditions Which statement best reflects Herzberg’s view about hygiene factors? They prevent dissatisfaction but do not create lasting motivation They are the main drivers of high performance They are irrelevant to employee attitudes They replace the need for motivating factors When an employee receives praise after meeting a target and then continues to work hard, which operant conditioning principle is shown? Positive reinforcement Negative reinforcement Extinction Punishment Which operant conditioning concept refers to removing an unpleasant condition to increase a desired behaviour? Negative reinforcement Positive reinforcement Punishment Reward behaviour Which operant conditioning concept aims to decrease unwanted behaviour by applying an unpleasant consequence? Punishment Negative reinforcement Positive reinforcement Socialisation Which organisational culture type is most associated with stability, structured procedures, and high formal control? Bureaucratic culture Entrepreneurial culture Clan culture Market culture Which organisational culture type is most associated with competitiveness, goal achievement, and an external focus? Market culture Clan culture Bureaucratic culture Entrepreneurial culture Which observable aspect of organisational culture is most likely to be seen immediately by a visitor? Dress code and office layout Shared assumptions Values Norms Which unobservable aspect of organisational culture refers to deeply held beliefs that are taken for granted? Assumptions Symbols Rituals Artefacts Which term refers to the process where new employees learn the organisation’s norms and values? Socialisation Ethnocentricity Pluralism Encoding Pluralism is best described as: Inclusion of diverse subgroups, especially those previously marginalised Belief that one culture is superior to others Fear of foreign cultures Avoiding diversity to maintain stability Ethnocentricity is best described as: Viewing other cultures from the perspective that one’s own culture is superior Including people from many subcultures Appreciation of different cultures Neutrality towards cultural differences Which standard on the ethics spectrum is enforced by laws and regulations? Legal standard Personal standard Social standard Collective standard Corporate social responsibility that focuses on obeying legislation and regulations is known as: Legal responsibility Ethical responsibility Discretionary responsibility Economic responsibility Corporate social responsibility that involves voluntary donations to improve society is known as: Discretionary responsibility Legal responsibility Economic responsibility Ethical responsibility Which is the most accurate statement about HIV transmission? It can be transmitted through unprotected sexual intercourse with an infected person It can be transmitted through casual hugging It can be transmitted through sharing food utensils in a cafeteria It can be transmitted through mosquito bitesThe nature of the work, the job content, and the rewards that result directly from the work are all examples of __________ according to Herzberg’s two factor theory of motivation. motivating factors hygiene factors dissatisfiers transcendence needs According to Herzberg’s theory, __________ factors are a result of the relationship between the employee and the context in which a job is performed. These factors are typically __________ in nature. motivating; intrinsic motivating; extrinsic hygiene; intrinsic hygiene; extrinsic Johanna received a bonus for performing excellent work. According to the operant conditioning theory, this can be seen as __________. constructive reinforcement positive reinforcement satisfaction reward behaviour Tarryn sends an email to her colleague, Penny, regarding the latest sales figures she received from Michael. Who or what would be responsible for encoding the message? Tarryn Penny Michael The email software How many of the following are possible outcomes of constructive conflict? Conflict can enrich and deepen a relationship by making the parties aware of what problems need to be resolved. Conflict can increase a person’s motivation to handle and deal with problems and put plans into action. Conflict can spark curiosity and stimulate interest, thus making life more interesting and less boring. Conflict can help people to learn more about themselves, including what angers or frightens them, what interests them, and how they handle a conflict situation. One Two Three Four Wayne’s needs at the workplace include a comfortable working temperature, a cafeteria, clean and functioning restrooms, and a stable salary. Which one of Maslow’s hierarchy of needs is described in this scenario? Safety needs Social needs Physiological needs Self-actualisation needs The degree to which a message is easy to understand and free from ambiguity describes which one of the seven C’s of effective communication? Clarity Completeness Concreteness Courtesy Which element of the communication process refers to anything that interferes with the accurate transmission of a message? Noise Feedback Channel Encoding When an employee asks their manager for clarification after receiving instructions, which element of the communication process is taking place? Feedback Decoding Noise Grapevine Which type of formal communication occurs between employees on the same level in the organisational hierarchy? Horizontal communication Downward communication Upward communication Diagonal communication A manager sends a memo to all staff announcing a new policy. Which type of formal communication is this? Downward communication Upward communication Horizontal communication External communication An employee submits a suggestion to improve customer service to senior management. Which type of formal communication is this? Upward communication Downward communication Horizontal communication Diagonal communication Which of the following best describes informal communication in organisations? It develops through social interaction and is not officially prescribed It is always written and recorded It occurs only between managers It follows the chain of command strictly Which conflict management strategy involves withdrawing from the conflict and not addressing the issue? Avoidance Collaborating Competing Compromise Which conflict management strategy involves giving in to the other party’s needs at the expense of your own? Accommodating Competing Collaborating Avoidance Which conflict management strategy seeks a middle ground where both parties give up something? Compromise Collaborating Avoidance Competing Which conflict management strategy is best described as a win lose approach? Competing Collaborating Compromise Accommodating According to Maslow’s hierarchy, which need relates most to acceptance, belonging, and friendships at work? Social needs Physiological needs Safety needs Self-actualisation needs In Maslow’s hierarchy, which need is most closely linked to status, recognition, and self-respect? Esteem needs Social needs Safety needs Physiological needs Herzberg’s hygiene factors are primarily related to which type of motivation? Extrinsic factors Intrinsic factors Self-actualisation needs Achievement needs According to Herzberg, which of the following is most likely to be a motivating factor? Recognition for good performance Company policy and rules Salary and benefits Working conditions Which statement best reflects Herzberg’s view about hygiene factors? They prevent dissatisfaction but do not create lasting motivation They are the main drivers of high performance They are irrelevant to employee attitudes They replace the need for motivating factors When an employee receives praise after meeting a target and then continues to work hard, which operant conditioning principle is shown? Positive reinforcement Negative reinforcement Extinction Punishment Which operant conditioning concept refers to removing an unpleasant condition to increase a desired behaviour? Negative reinforcement Positive reinforcement Punishment Reward behaviour Which operant conditioning concept aims to decrease unwanted behaviour by applying an unpleasant consequence? Punishment Negative reinforcement Positive reinforcement Socialisation Which organisational culture type is most associated with stability, structured procedures, and high formal control? Bureaucratic culture Entrepreneurial culture Clan culture Market culture Which organisational culture type is most associated with competitiveness, goal achievement, and an external focus? Market culture Clan culture Bureaucratic culture Entrepreneurial culture Which observable aspect of organisational culture is most likely to be seen immediately by a visitor? Dress code and office layout Shared assumptions Values Norms Which unobservable aspect of organisational culture refers to deeply held beliefs that are taken for granted? Assumptions Symbols Rituals Artefacts Which term refers to the process where new employees learn the organisation’s norms and values? Socialisation Ethnocentricity Pluralism Encoding Pluralism is best described as: Inclusion of diverse subgroups, especially those previously marginalised Belief that one culture is superior to others Fear of foreign cultures Avoiding diversity to maintain stability Ethnocentricity is best described as: Viewing other cultures from the perspective that one’s own culture is superior Including people from many subcultures Appreciation of different cultures Neutrality towards cultural differences Which standard on the ethics spectrum is enforced by laws and regulations? Legal standard Personal standard Social standard Collective standard Corporate social responsibility that focuses on obeying legislation and regulations is known as: Legal responsibility Ethical responsibility Discretionary responsibility Economic responsibility Corporate social responsibility that involves voluntary donations to improve society is known as: Discretionary responsibility Legal responsibility Economic responsibility Ethical responsibility Which is the most accurate statement about HIV transmission? It can be transmitted through unprotected sexual intercourse with an infected person It can be transmitted through casual hugging It can be transmitted through sharing food utensils in a cafeteria It can be transmitted through mosquito bites How many of the following are principles of managing conflict in the workplace? Uncover, define, and discuss the real problem. Ask probing questions and be an active listener. Set goals and develop a plan of action. Take responsibility. One Two Three Four Business ethics is located in which standard of the spectrum of ethics? Legal standard Personal standard Social standard Collective standard How many of the following statements are true for the King IV Report? It comprises 17 principles that organisations need to comply with. It places a strong emphasis on the importance and use of technology and information, and it addresses cyber risks. Transparency, especially in terms of finances, and sound corporate governance are listed as essential elements of good corporate citizenship. It provides guidelines for how ethical issues should be approached by the organisation, including how the rights of previously disadvantaged or minority stakeholders should be protected. One Two Three Four Which dimensions of diversity include a person’s age, ethnicity, race, physical or mental ability, and sexual orientation? Primary dimensions Secondary dimensions Tertiary dimensions Simple dimensions Which type of organisational culture has a flexible level of formal control and an internal focus of attention? Clan culture Bureaucratic culture Entrepreneurial culture Market culture Diversity can be defined as the __________. combination and inclusion of workers of various genders, ethnic backgrounds, cultures, ages, and so forth, who form part of and work for an organisation belief in the inherent superiority of one’s own culture or ethnic group and viewing other groups or cultures from your own perspective employment and inclusion of people from several subgroups or subcultures, especially those who would otherwise be ignored or marginalised love for, attraction to, or appreciation of foreign people, manners, customs, or cultures When new employees join the organisation and are taken through orientation and induction processes, or when they are allocated to a senior mentor, coach or role model, it is referred to as __________. assumptions socialisation narratives practices Every year, Tech Power makes a donation to a different charity. This can be in the form of clothes, toys or food, and is given as a means of improving the lives of other people. Which method for measuring corporate social responsibility is described in this scenario? The economic responsibility The legal responsibility The ethical responsibility The discretionary responsibility Which one of the following is NOT a way that HIV can be transmitted from person to person? Unprotected sexual intercourse with an infected person Using syringes, needles or blades that are soiled with HIV-infected blood Crossing from a mother to her child during pregnancy, childbirth, or breastfeeding Hugging or kissing an infected person Which stage in the change process is also known as the transition stage? Unfreezing Change Remould Refreeze The second phase in the development of HIV/AIDS is __________. the acute HIV infection the asymptomatic phase the symptomatic phase AIDS How many of the following are common reasons why Jane’s employees are resisting the changes regarding shift work? Poor communication Lack of trust Fear of the unknown Lack of job security One Two Three Four Phillip tells his employees about the proposed changes to the working hours and why they are necessary and encourages his employees to make the required changes. Which change style is described in this scenario? Collaborative style Consultative style Directive style Coercive style Which of the following are the most common symptoms of someone experiencing mental health problems? Continuously feeling down. Feeling hopeless, ashamed, or guilty. Restlessness and the inability to relax. Poor concentration. Sleeping problems. Choose the correct combination. a; b c; d; e a; c; d a; b; c; d; e The message must be short and to the point. This describes which one of the seven c’s of effective communication? Completeness Conciseness Consideration Clarity Mary believes that conflict is a natural part of human behaviour and an inevitable outcome in any group. Therefore, since it cannot be eliminated, it should be accepted in the workplace. According to this statement, Mary is a supporter of the __________ school of thought on the handling of conflict. traditional human-relations interactionist passive Which one of the following is NOT a higher order need according to the hierarchy of needs? Physiological needs Social needs Esteem needs Self-actualisation needs The need for, and appreciation of, beauty in the world around us, refers to which additional need in Maslow’s hierarchy? Self-actualisation needs Cognitive needs Aesthetic needs Transcendence needs How many of the following are non-verbal barriers to communication? Inappropriate or conflicting signals. Inappropriate emotions. Poor listening skills. Lack of attention to feedback. One Two Three Four Connor is a manager at GT Autos. When he makes a decision, implements new policies or procedures, or simply issues an order to his employees, what type of formal communication is taking place? Downward communication Upward communication Horizontal communication Diagonal communication This technique can also be referred to as the problem-solving technique, as it forces both parties to openly discuss their problems and find a solution that best suits both their requirements. Which conflict management strategy is described by this statement? Avoidance Accommodating Collaborating Compromise The United Nations Global Compact identified ten principles for conducting business. How many of the following are such principles? Businesses should encourage the development and diffusion of environmentally friendly technologies. Businesses should work against corruption in all its forms, including extortion and bribery. Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining. Businesses should assist in the elimination of discrimination in respect of employment and occupation. One Two Three Four Aspects that form the basis upon which the organisation is built and are generally known by the employees, yet are not discussed, recorded nor easily discernible, describes which unobservable aspect of organisational culture? Assumptions Values Norms Socialisation Julie’s Gems should not engage in behaviour that will negatively affect other people, both inside and outside of the organisation, or society in general. Which method for measuring corporate social responsibility is described in this scenario? The economic responsibility The legal responsibility The ethical responsibility The discretionary responsibility Which one of the following is NOT an unobservable aspect of organisational culture? Assumptions Values Norms Socialisation Which type of organisational culture is also referred to as the adhocracy culture and places great emphasis on ingenuity, experimentation, change, and agility? Clan culture Bureaucratic culture Entrepreneurial culture Market culture Pluralism can be defined as the __________. combination and inclusion of workers of various genders, ethnic backgrounds, cultures, ages, and so forth, who form part of and work for an organisation belief in the inherent superiority of one’s own culture or ethnic group and viewing other groups or cultures from your own perspective employment and inclusion of people from several subgroups or subcultures, especially those who would otherwise be ignored or marginalised love for, attraction to, or appreciation of foreign people, manners, customs, or cultures Typically, these standards are learnt from a young age at home and can include aspects such as not stealing or not lying to people. Which standard of ethics is described by this statement? Legal standard Personal standard Social standard Collective standard How many of the following are ways in which The Wall Man can attempt to turn negative organisational politics around? Provide regular feedback to employees. Recruit and promote employees who are politically skilled. Clearly state employees’ responsibilities. Treat all employees as equals in a fair and responsible manner. One Two Three Four How many of the following issues should be addressed by the HIV/AIDS policy of Emerald Caterers? Conformity with other current policies and practices in the organisation. Balancing the needs of the organisation, management, the employees, and the individual. Resources for information and services and HIV prevention education in the workplace. Compliance with the laws and culture of the country. One Two Three Four How many of the following issues should be contained in the HIV/AIDS programme of Amber Accessories? Provide basic information about HIV/AIDS and the fair treatment of infected employees. Discuss and promote prevention methods. Emphasise regular and correct condom use. Define first aid practices and precautions. One Two Three Four Sam always draws attention to himself and takes credit for a successful outcome, even when he was not responsible for the success. Which action of negative organisational politics is described in this scenario? Blaming or attacking others Misusing information Creating a favourable image Developing a support base Emma informs her employees of the proposed changes, why and how they are taking place, and how they are beneficial to everyone. Which strategy for overcoming the resistance to change is described in this scenario? Communication and education Participation Support Agreement Kerry should enable her staff to develop new skills and ensure that the proposed “hot-desk” changes do not cause the employees to suffer physically or emotionally. Which strategy for overcoming the resistance to change is described in this scenario? Communication and education Participation Support Agreement