GUIDEWIRE CLAIMCENTER PROFESSIONAL EXAM | 2026/2027 UPDATE | QUESTIONS AND ANSWERS | WITH ACTUAL SOLUTION!!

GUIDEWIRE CLAIMCENTER PROFESSIONAL EXAM | 2026/2027 UPDATE | QUESTIONS AND ANSWERS | WITH ACTUAL SOLUTION!! What does an end user need to access a GW app - (ANSWER) A supported web browser and a valid username and password What is one thing that determines what data is gathered on a claim intake screen - (ANSWER) Type of claim (auto, homeowners) When a user attempts to log into CC, what 3 pieces of info does the app attempt to determine? - (ANSWER) 1. can the user be authenticated 2. what are the users roles 3. what is the users startup page What is the purpose of an exposure? - (ANSWER) Used to track potential payments on one coverage for one claimant What are two mechanisms used to determine if a payment requires approval? - (ANSWER) 1. Authority Limits 2. Transaction Approval Rules What two mechanisms are referred to as a check? - (ANSWER) A physical paper check and an EFT What is a set of activities on a claim called? - (ANSWER) A workplan What are the three types of service requests? - (ANSWER) 1. Service only 2. Quote only 3 Quote and service What is an incident? - (ANSWER) The 'what" that was lost or damaged What are the six assignable objects in CC base configuration? - (ANSWER) 1. Claims 2. Exposures 3. Activities 4. Service requests 5. Matter (litigation) 6. Subrogation When does object assignment happen? - (ANSWER) Object creation and manual object reassignment What are the two basic building blocks of the CC org structure - (ANSWER) Users and groups What is the difference between a policy and a Policy Type in CC? - (ANSWER) Policy - a product that is sold to customers, promises to pay money for specified loss types. Contract between insured and insurer Policy Type - Identifies the line of business associated with a policy, and indicates the coverages (Coverage Types) that can be associated with the policy What is the purpose of a Coverage Subtype? - (ANSWER) It connects coverage types to exposure types What are some coverage types? - (ANSWER) Collision, comprehensive, general liability, medical payments What is the purpose of segmentation? - (ANSWER) Process of determining a strategy for processing a claim. determines complexity so that appropriate assignment can be made What happens during automated claim setup? - (ANSWER) 1. The claim is segmented 2. The claim is assigned to a group and user 3. Activities may be created for work that must be done on the claim What are 3 ways a claim can be entered into CC? - (ANSWER) 1. Portal 2. External application 3. New claim wizard What are the highest and lowest levels of maturity of a claim and exposure? - (ANSWER) Ability to pay and New loss completion What are two attributes of a group used in determining assignment? - (ANSWER) Group type and group region What is the purpose of assignment in automated claim setup? - (ANSWER) To determines the owner of the claim and exposures What are the 3 steps of automated claim setup? - (ANSWER) 1. Segmentation 2. Assignment 3. Workplan (activities) How does CC manage a contact that has multiple relationships to a claim? - (ANSWER) through the Claim Contact entity What is the purpose of a reserve line? - (ANSWER) The amount of money set aside for expected payments related to a given exposure. defined by exposure, cost type and cost category