Traits to establish a helping relationship. correct answers Warmth & friendliness
Openness and respect
Empathy
Honesty, Authenticity, trust
Caring
Competence
orientation phase correct answers Tone and guidelines for the relationship are established can
occur at the beginning of a nurse shift.
Working Phase correct answers Nurse works together with the patient to meet the patient's
physical and psychosocial needs.
Terminal Phase correct answers Occurs when the conclusion of the initial agreement is
acknowledged, can occur at the change of shift or discharged.
open-ended questions correct answers Questions for which the patient must provide detail to give
an answer.
Closed questions or comments. correct answers yes or no is usually ineffective.
Ex: What medicines have you been taking at home?
Validating questions or comments correct answers serves to validate what the nurse believes he
or she has heard or observed.
Ex: at home, you have been taking both water pill and a blood pressure pill every day. Did you
take them today?
, Sequencing questions or comments correct answers used to place events in a chronologic order
or to investigate a possible cause-and-effect relationship between events.
Directing questions or comments. correct answers Ex: you mentioned your dad earlier. Did he
develop complications related to high blood pressure.
Assessment of the learner correct answers Identify learning needs.
Assess learning readiness.
Assess learning style.
Assess learning strength.
Consider the patient motivation.
Method evaluation correct answers oral questioning, return demonstration patient response,
direct questions.
Reinforcing and celebration correct answers Positive reinforcement; negative reinforcement
(criticism or punishment, ignoring undesirable behavior)
Evaluating teaching correct answers Allow for nurses to capitalize on their strengths and work on
improving weaknesses, patient feedback is helpful.
Rights of Delegation correct answers right task, right circumstances, right person, right
direction/communication, right supervision
avoiding style correct answers parties involved ignore the conflict, avoid, or postpone its
resolution.
collaborating style correct answers All parties set aside previously determined goals, determine a
priority common goal, and accept mutual responsibility for achieving this goal.