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What branch of management includes the setting of compensation and benefits? ✔️Human Resources
What level of administrative chief fire officer is responsible for managing the activities of several fire
companies within a defined geographic area, usually in more than one fire station? ✔️Battalion Chief
Who must take corrective action if an investigation confirms a harassment complaint has merit? ✔️the
fire chief
Management is the science of using ____ to achieve ____. ✔️available resources/desired results
One of Taylor's four principles was to replace rule-of-thumb work methods with ✔️methods based on
scientific study of the tasks
The formal fire department organization considers a fire officer to be the representative of whom ✔️the
fire chief
Most experts believe that span of control should extend to no more than a specific number of people.
What is that number? ✔️5
What type of study was used to greatly improve performance in the fire fighter combat challenge?
✔️time and motion
What can a fire officer do to improve his effectiveness in handling an unpopular order? ✔️determine the
history behind the order
There are several things a department might do as part of compliance with a consent decree. What is
one such thing? ✔️Engage in community outreach
What does a Theory X manager believe? ✔️that people do not like to work
Taylor's unflattering characterization of workers viewed them as cheap, stupid, and ✔️interchangeable
A Theory Y manager believes that people need to be ___, not ___. ✔️encouraged / controlled
What term does the international association of fire chiefs use for a fire officer 1? ✔️supervising fire
officer
Fire officers should act as if someone is always ___ when they are out of the station? ✔️documenting
their actions
Which of the four functions of management means guiding or directing in a course of action to include
motivating, guiding, training, and directing employees? ✔️leading
,Looking beyond the physical attributes of individuals and matching the individuals strengths with the
organizations needs in order for the organization, the individual, and the officer to be successful is a
must for the fire officer to maintain? ✔️cultural diversity
Fire officer should consult their supervisors if they are going to make a decision that ✔️goes beyond
their scope of authority
what level of fire officer is generally associated as being the senior non-chief officer in a department ✔️2
What is the term for the set of guidelines that a department establishes for fire fighters ✔️discipline
With blank, the specific assignment of a task to an individual makes that person responsible for
completing the task and prevents duplication of job assignments ✔️division of labor
fire fighters usually report to a company officer who is typically invested with a rank. what is one of
those ranks? ✔️captain
what condition could ensue if it was not for the principle of unity of command? ✔️fire fighters could
receive multiple possibly conflicting orders from different officers
what type of information is included in the first part of a beginning of shift report? ✔️staffing
when officers are preparing to present a class on a topic, what, whom should they consult first? ✔️their
personal training library
what were building codes originally developed to prevent? ✔️building collapse
if fire officers have the authority to solve a given problem that has come up, what should they do about
involving their supervisors first? ✔️nothing; they should go ahead and make a decision
what type of fire department uses full-time career personnel along with volunteer or paid-on-call
personnel to staff the department? ✔️combination
what are the primary causes of death to fire fighters operating in a burning structure? ✔️flashover and
structural collapse
which of the following is not a method of looking at the organization of a fire department? ✔️hazards
according to the NFPA, about what percentage of American fire fighters are volunteers? ✔️72 percent
what roles did the participants in the administrative fire officer survey favor between themselves, their
fire officers, and the running of the fire stations? ✔️chiefs will be available for consultation, but the fire
officers will run their stations
The beginning of shift report is normally due to the Battalion or District Chief within what amount of
time after the start of the shift ✔️15 minutes
How does diversity affect fire departments ✔️They should tailor their service to meet the culturally
diverse needs of the community
, Which industry played a major role in the development of their first model building ✔️The insurance
industry
Human resource management is built from to generalize schools of management thought. What is one
of those schools ✔️Scientific
Historically how did the American fire service orginate ✔️As communities of Civilian volunteers
In 1871 two major American fires occurred which would change the way the country viewed and
responded to fire. What was one of those fires ✔️The Great Chicago Fire
According to the International Association of Fire Chiefs, a person who worked as a managing Fire officer
for three to five years, is certified at the NFPA Fire officer 3 level, that has accomplished a formal
education equivalent to a bachelor's degree is known as a ✔️Administrative Fire officer
With the invention of technical fire fighting equipment what is the most important resource on a fire
scene ✔️Firefighters
The fire chief has the ultimate operational responsibilities in a fire department. Who has the ultimate
administrator responsibility ✔️The fire chief
Which of the four functions of management deals with developing a scheme, program, or method that is
worked out beforehand to accomplish an objective ✔️Planning
What type of organizational document is developed by various government or government authorized
organizations to implement a law that has been passed by a government body ✔️Regulation
What is one of the recommendations for helping fire officers develop technical competencies within
their companies ✔️Use problem-solving scenarios
What type of organizations do private Industries or non-governmental organizations used to provide fire
protection to factories, processing plants, and large private facilities ✔️Fire brigades
What is the lowest level of Fire officer that can be in a chief officer position ✔️Fire officer 3
According to the 1993 amended EEOC guidelines, under what circumstances, if any, are employers liable
for the acts of those who work for them ✔️Anytime they knew or should have known about the
behavior and did nothing about it
When an officer tells subordinates that he does not agree with unpopular orders, but the orders have to
be enforced anyway, what is the result ✔️The officers authority and supervisory ability is undermined
Blank is the complex system of inherent attributes that determine a person's moral and ethical actions
and reactions ✔️Integrity
What agency enforces the federal laws establishing the civil rights of Americans ✔️Equal employment
opportunity commission
What type of organizational document was developed to provide definite guidelines for present and
future actions ✔️Policy