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WGU C215 OPERATIONS
MANAGEMENT PVDC EXAM 2026
WITH QUESTIONS AND ANSWERS
Which definition is used for quality evaluates how well a product performs
its intended function? - correct answer-Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - correct answer-14 points for
quality improvement
Which total quality management (TQM) process consists of 13 published
standards and guidelines? - correct answer-ISO 9000
A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The
company would like to measure the number of defects and observe the
number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this
particular issue? - correct answer-checklist
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Which quality control tool should be used to monitor the current status or
end result of a process? - correct answer-Flowchart
Which group of keywords or phrases describes the crucial role that
marketing plays in the total quality management (TQM) process? - correct
answer-Review and recommend product changes, satisfy customers
needs, open communication
What is the common theme in total quality management (TQM) across all
functions in an organization? - correct answer-To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
- correct answer-mean
What do assignable causes of variation indicate? - correct answer-
Equipment was found out of control
Which continuous improvement method does Cpk measure? - correct
answer-How close one is to a target and how consistent one is with the
average performance
What are two important aspects of Six Sigma? - correct answer-people
involvement
WGU C215 OPERATIONS
MANAGEMENT PVDC EXAM 2026
WITH QUESTIONS AND ANSWERS
Which definition is used for quality evaluates how well a product performs
its intended function? - correct answer-Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - correct answer-14 points for
quality improvement
Which total quality management (TQM) process consists of 13 published
standards and guidelines? - correct answer-ISO 9000
A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The
company would like to measure the number of defects and observe the
number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this
particular issue? - correct answer-checklist
, 2 |Page
Which quality control tool should be used to monitor the current status or
end result of a process? - correct answer-Flowchart
Which group of keywords or phrases describes the crucial role that
marketing plays in the total quality management (TQM) process? - correct
answer-Review and recommend product changes, satisfy customers
needs, open communication
What is the common theme in total quality management (TQM) across all
functions in an organization? - correct answer-To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
- correct answer-mean
What do assignable causes of variation indicate? - correct answer-
Equipment was found out of control
Which continuous improvement method does Cpk measure? - correct
answer-How close one is to a target and how consistent one is with the
average performance
What are two important aspects of Six Sigma? - correct answer-people
involvement
