PUBP 6501 - Week 1 || 100% Correct Answers.
Goal is to make profit. Additional questions to achieve goal correct answers Raw materials?
Workers?
Production facility?
Production process?
Getting product to market?
Buyers?
Uncertainty correct answers What you don't know but need to know in order to achieve your
goals. Uncertainties are not all the same and depend on the nature of the contingency
Organizational Responses to Uncertainty correct answers Creates devices to resolve them
Different device for each type
Information correct answers Content needed to reduce uncertainties
Goals > Uncertainities > Information correct answers Goals (in the future) > Uncertainties (Need
to know but don't) > Information (Resolve uncertainties)
How Organizations Act correct answers Deploy means to achieve goals - predict the future
(goals) and act on the prediction (means)
Departures From Rationality correct answers Imperfect information
Limited ability
Bias
As Decisions Are Made Uncertainties Change: correct answers New questions appear
, Big questions lead to several more detailed ones
Risk correct answers Residual uncertainties once all information available has been obtained
Information is "News": It Happens in Time correct answers Time and location give it relevance
Has to relate to uncertainties to be resolved
Other Properties of Information correct answers Unit of analysis
Level of detail
Time dimension
Trustworthiness
Expertise domain
Information that Reduces Uncertainty correct answers 1. Direct obeservation of the failing the
system
2. Classification of the problem
3. Determination of process to bring back functionality
Type of Uncertainty Defines the Skill correct answers 1. Has a set of principles from training
2. Has set of routines that can be applied
Batch Processing correct answers Fully specified process. Ex. assembly lines in manufacturing
Interactive Processing correct answers Step-by-step decision. Ex. Education, professional
services
Three Dimensions of Routines correct answers Complexity Outside
Complexity Inside
Goal is to make profit. Additional questions to achieve goal correct answers Raw materials?
Workers?
Production facility?
Production process?
Getting product to market?
Buyers?
Uncertainty correct answers What you don't know but need to know in order to achieve your
goals. Uncertainties are not all the same and depend on the nature of the contingency
Organizational Responses to Uncertainty correct answers Creates devices to resolve them
Different device for each type
Information correct answers Content needed to reduce uncertainties
Goals > Uncertainities > Information correct answers Goals (in the future) > Uncertainties (Need
to know but don't) > Information (Resolve uncertainties)
How Organizations Act correct answers Deploy means to achieve goals - predict the future
(goals) and act on the prediction (means)
Departures From Rationality correct answers Imperfect information
Limited ability
Bias
As Decisions Are Made Uncertainties Change: correct answers New questions appear
, Big questions lead to several more detailed ones
Risk correct answers Residual uncertainties once all information available has been obtained
Information is "News": It Happens in Time correct answers Time and location give it relevance
Has to relate to uncertainties to be resolved
Other Properties of Information correct answers Unit of analysis
Level of detail
Time dimension
Trustworthiness
Expertise domain
Information that Reduces Uncertainty correct answers 1. Direct obeservation of the failing the
system
2. Classification of the problem
3. Determination of process to bring back functionality
Type of Uncertainty Defines the Skill correct answers 1. Has a set of principles from training
2. Has set of routines that can be applied
Batch Processing correct answers Fully specified process. Ex. assembly lines in manufacturing
Interactive Processing correct answers Step-by-step decision. Ex. Education, professional
services
Three Dimensions of Routines correct answers Complexity Outside
Complexity Inside
