BU415 Ch 2 || All Answers are Flawless.
1) Producing a bill of materials is a business process in which of the following functional areas?
A) Finance and accounting
B) Human resources
C) Manufacturing and production
D) Research and development
E) Sales and marketing correct answers C) Manufacturing and production
2) Which of the following is an example of a cross-functional business process?
A) Identifying customers
B) Shipping a product
C) Fulfilling a customer order
D) Hiring employees
E) Paying creditors correct answers C) Fulfilling a customer order
3) Order fulfillment involves all of the following business processes except:
A) checking the customer's credit.
B) assembling the product.
C) submitting the order.
D) making customers aware of the product.
E) shipping the product. correct answers D) making customers aware of the product.
4) The ________ function is responsible for making sure customers are aware of the company's
products.
A) finance and accounting
B) human resources
C) manufacturing and production
,D) sales and marketing
E) distribution and logistics correct answers D) sales and marketing
5) Which of the following is not a true statement with respect to business processes?
A) Every business can be seen as a collection of business processes.
B) Analyzing business processes can enable you to achieve a clear understanding of how a
business actually works.
C) The performance of a business firm typically is not related to its business processes.
D) Business processes can be either a source of competitive strength or a liability.
E) A business process may involve a unique way in which work, information, and knowledge are
coordinated within an organization. correct answers C) The performance of a business firm
typically is not related to its business processes.
11) Which of the following systems would an organization use to compare total annual sales for
a specific product to a planned target?
A) ESS
B) TPS
C) MIS
D) DSS
E) CRM correct answers C) MIS
12) Which of the following statements about a TPS is not true?
A) A TPS failure for even a few hours can lead to a firm's demise.
B) A TPS supports operational management.
C) TPS typically supply data to a firm's ESS.
D) Tracking the flow of transactions within an organization is one of the principal purposes of a
TPS.
E) A payroll system is an example of a TPS. correct answers C) TPS typically supply data to a
firm's ESS.
, 13) Managers use which of the following systems to monitor the status of internal operations and
the firm's relations with the external environment?
A) DSS
B) KWS
C) TPS
D) MIS
E) BIS correct answers C) TPS
14) A(n) ________ is typically a major source of data for other systems.
A) TPS
B) MIS
C) ESS
D) DSS
E) KMS correct answers A) TPS
15) The term management information systems refers to a specific category of information
systems serving:
A) integrated data processing throughout the firm.
B) transaction process reporting.
C) employees with online access to historical records.
D) the information technology function.
E) middle management functions. correct answers E) middle management functions
16) Which of the following would a manager use to determine the impact on production schedule
if sales doubled in the next quarter?
A) MIS
B) TPS
1) Producing a bill of materials is a business process in which of the following functional areas?
A) Finance and accounting
B) Human resources
C) Manufacturing and production
D) Research and development
E) Sales and marketing correct answers C) Manufacturing and production
2) Which of the following is an example of a cross-functional business process?
A) Identifying customers
B) Shipping a product
C) Fulfilling a customer order
D) Hiring employees
E) Paying creditors correct answers C) Fulfilling a customer order
3) Order fulfillment involves all of the following business processes except:
A) checking the customer's credit.
B) assembling the product.
C) submitting the order.
D) making customers aware of the product.
E) shipping the product. correct answers D) making customers aware of the product.
4) The ________ function is responsible for making sure customers are aware of the company's
products.
A) finance and accounting
B) human resources
C) manufacturing and production
,D) sales and marketing
E) distribution and logistics correct answers D) sales and marketing
5) Which of the following is not a true statement with respect to business processes?
A) Every business can be seen as a collection of business processes.
B) Analyzing business processes can enable you to achieve a clear understanding of how a
business actually works.
C) The performance of a business firm typically is not related to its business processes.
D) Business processes can be either a source of competitive strength or a liability.
E) A business process may involve a unique way in which work, information, and knowledge are
coordinated within an organization. correct answers C) The performance of a business firm
typically is not related to its business processes.
11) Which of the following systems would an organization use to compare total annual sales for
a specific product to a planned target?
A) ESS
B) TPS
C) MIS
D) DSS
E) CRM correct answers C) MIS
12) Which of the following statements about a TPS is not true?
A) A TPS failure for even a few hours can lead to a firm's demise.
B) A TPS supports operational management.
C) TPS typically supply data to a firm's ESS.
D) Tracking the flow of transactions within an organization is one of the principal purposes of a
TPS.
E) A payroll system is an example of a TPS. correct answers C) TPS typically supply data to a
firm's ESS.
, 13) Managers use which of the following systems to monitor the status of internal operations and
the firm's relations with the external environment?
A) DSS
B) KWS
C) TPS
D) MIS
E) BIS correct answers C) TPS
14) A(n) ________ is typically a major source of data for other systems.
A) TPS
B) MIS
C) ESS
D) DSS
E) KMS correct answers A) TPS
15) The term management information systems refers to a specific category of information
systems serving:
A) integrated data processing throughout the firm.
B) transaction process reporting.
C) employees with online access to historical records.
D) the information technology function.
E) middle management functions. correct answers E) middle management functions
16) Which of the following would a manager use to determine the impact on production schedule
if sales doubled in the next quarter?
A) MIS
B) TPS
