Central Services Discrepancy and Credit Reports, Census Worksheet Tracking,
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A structured group activity used in quality improvement that allows three to 10 people to tap
into the creativity of the group to identify new ideas is called:
brainstorming.
Brainstorming is a technique that is used to identify probable causes and possible solutions for
quality problems.
Nursing unit 4A has three lumbar puncture (LP) trays. Yesterday, there were five. Central
services received a patient charge for one, meaning that a patient was not charged for an LP
tray. This would be brought to the nursing unit's attention on the:
central services department discrepancy report.
A discrepancy report is sent to the nursing unit each day from the central services department
with a list of items that are missing from the nursing unit patient supply cupboard or closet that
were not charged to a patient.
, A patient was charged for two knee immobilizers, even though only one was used. The
correction will be reflected on a:
central services department credit slip.
A central services department credit slip form is used if a patient was mistakenly charged for an
item that was not used.
The most efficient method for tracking patients and their activities is to use a:
census worksheet.
Health care personnel, doctors, and visitors look to the HUC to know the whereabouts of
patients and/or patients' charts. When the census worksheet is maintained, the answer can be
found quickly.
Chart tracking is useful in which of the following situations?
When the patient leaves the nursing unit for treatment or a procedure
Record the time and destination next to the patient's name on the census worksheet when the
patient leaves the nursing unit for surgery or a diagnostic study, to visit the cafeteria with a
relative, or for any other reason. Keeping track of and locating misplaced charts is essential for
ensuring efficient use of time by doctors, nurses, and other professionals.
An ineffective method of responding to a visitor's complaint regarding his wife's care from the
previous day (your day off) would involve: