CMST 3118 Final Exam UPDATED
QUESTIONS AND CORRECT ANSWERS
Affective conflict - CORRECT ANSWER aware the feelings and emotions are
incompatible
Conflict of interest - CORRECT ANSWER Have incompatible preferences for a course
of action or plan to pursue
Value conflict - CORRECT ANSWER having differing ideologies
Cognitive conflict - CORRECT ANSWER two or more people become aware that their
thought processes or perceptions are in conflict
Goal conflict - CORRECT ANSWER When people disagree about a preferred outcome
or end state
Facework - CORRECT ANSWER refers to specific communication strategies we use
to "save" our own or another person's face (varies from culture to culture and influences
conflict styles)
Most people deal with conflict in the way they learned while growing up called - CORRECT
ANSWER default style
Direct approach - CORRECT ANSWER emphasizes that conflict is fundamentally a
Good thing and should be approached head on
Indirect approach - CORRECT ANSWER emphasizes that conflict should be avoided
Includes Pacifism, an opposition to the use of force under any circumstances
, Emotionally expressive - CORRECT ANSWER is style where intense and overt
displays
Of emotions are valued during discussion of disagreements
Restraint - CORRECT ANSWER is style where disagreements are best discussed in
An emotionally calm manner.
Discussion styles - CORRECT ANSWER combines direct & emotionally restrained
dimensions & emphasizes a verbally direct approach for dealing with disagreements
(Preferred by White Americans, Europeans, Australians & New Zealanders)
Engagement style - CORRECT ANSWER emphasizes a verbally direct &
confrontational approach to dealing with conflict (Preferred by African American, Southern
European, Russia & Israel)
Accommodating style - CORRECT ANSWER emphasizes an indirect approach for
dealing with conflict and a more emotionally restrained manner
Dynamic style - CORRECT ANSWER uses an indirect style of communicating along
with a more emotionally intense expressiveness
Peacebuilding - CORRECT ANSWER working toward equilibrium & stability in a
society so new disputes do not escalate into violence & war.
Facilitated intergroup dialogue - CORRECT ANSWER Dialogue focuses on the power
of speaking & being understood; involves listening & speaking, not to persuade, but to clarify
& truly understand an opposing viewpoint!
Forgiveness - CORRECT ANSWER strategy being used around the world to
Break the trap of conflict, Means letting go of, not forgetting, feelings of revenge, and
Includes acknowledgement of hurt feelings & anger and a need for healing
QUESTIONS AND CORRECT ANSWERS
Affective conflict - CORRECT ANSWER aware the feelings and emotions are
incompatible
Conflict of interest - CORRECT ANSWER Have incompatible preferences for a course
of action or plan to pursue
Value conflict - CORRECT ANSWER having differing ideologies
Cognitive conflict - CORRECT ANSWER two or more people become aware that their
thought processes or perceptions are in conflict
Goal conflict - CORRECT ANSWER When people disagree about a preferred outcome
or end state
Facework - CORRECT ANSWER refers to specific communication strategies we use
to "save" our own or another person's face (varies from culture to culture and influences
conflict styles)
Most people deal with conflict in the way they learned while growing up called - CORRECT
ANSWER default style
Direct approach - CORRECT ANSWER emphasizes that conflict is fundamentally a
Good thing and should be approached head on
Indirect approach - CORRECT ANSWER emphasizes that conflict should be avoided
Includes Pacifism, an opposition to the use of force under any circumstances
, Emotionally expressive - CORRECT ANSWER is style where intense and overt
displays
Of emotions are valued during discussion of disagreements
Restraint - CORRECT ANSWER is style where disagreements are best discussed in
An emotionally calm manner.
Discussion styles - CORRECT ANSWER combines direct & emotionally restrained
dimensions & emphasizes a verbally direct approach for dealing with disagreements
(Preferred by White Americans, Europeans, Australians & New Zealanders)
Engagement style - CORRECT ANSWER emphasizes a verbally direct &
confrontational approach to dealing with conflict (Preferred by African American, Southern
European, Russia & Israel)
Accommodating style - CORRECT ANSWER emphasizes an indirect approach for
dealing with conflict and a more emotionally restrained manner
Dynamic style - CORRECT ANSWER uses an indirect style of communicating along
with a more emotionally intense expressiveness
Peacebuilding - CORRECT ANSWER working toward equilibrium & stability in a
society so new disputes do not escalate into violence & war.
Facilitated intergroup dialogue - CORRECT ANSWER Dialogue focuses on the power
of speaking & being understood; involves listening & speaking, not to persuade, but to clarify
& truly understand an opposing viewpoint!
Forgiveness - CORRECT ANSWER strategy being used around the world to
Break the trap of conflict, Means letting go of, not forgetting, feelings of revenge, and
Includes acknowledgement of hurt feelings & anger and a need for healing
