CHAM STUDY GUIDE UPDATED ACTUAL
EXAM 2026 QUESTIONS WITH VERIFIED
ANSWERS
patient identity - Correct Answer -verify name and dob
biometric technology - Correct Answer -Use human characteristics (e.g.,
fingerprints, retinas, irises, voices, facial patterns) to authenticate or grant access
to data or information
patient self-service check-in - Correct Answer -clip board, electronic tablet, touch
screen self-service kiosk or other software
patient tracking - Correct Answer -Documentation of patient arrival and
departure. Example would be computer systems linked to scheduling.
communication - Correct Answer -A process through which you send messages to
and receive messages from others, from patient's arrival, flowing all the way
throw their departure.
, waiting room optimization - Correct Answer -improving waiting room satisfaction
typically improves overall satisfaction scores by providing patients with pagers
similar to those in restaurants allowing them to roam freely .
time use study data - Correct Answer -manually gathered data that's spot checked.
Staff document times for every step of the process for a given set of patient on a
given day. An action plan is implemented and measured .
Utilization Review - Correct Answer -Assessing medical services to determine
whether they are appropriate, necessary, and of high quality
Prospective Review - Correct Answer -reviewing appropriateness and necessity of
care provided to patients prior to administration of care.
Concurrent Review - Correct Answer -review for medical necessity of tests and
procedures ordered during an inpatient hospitalization
Retrospective Review - Correct Answer -reviewing appropriateness and necessity
of care provided to patients after the administration of care
EXAM 2026 QUESTIONS WITH VERIFIED
ANSWERS
patient identity - Correct Answer -verify name and dob
biometric technology - Correct Answer -Use human characteristics (e.g.,
fingerprints, retinas, irises, voices, facial patterns) to authenticate or grant access
to data or information
patient self-service check-in - Correct Answer -clip board, electronic tablet, touch
screen self-service kiosk or other software
patient tracking - Correct Answer -Documentation of patient arrival and
departure. Example would be computer systems linked to scheduling.
communication - Correct Answer -A process through which you send messages to
and receive messages from others, from patient's arrival, flowing all the way
throw their departure.
, waiting room optimization - Correct Answer -improving waiting room satisfaction
typically improves overall satisfaction scores by providing patients with pagers
similar to those in restaurants allowing them to roam freely .
time use study data - Correct Answer -manually gathered data that's spot checked.
Staff document times for every step of the process for a given set of patient on a
given day. An action plan is implemented and measured .
Utilization Review - Correct Answer -Assessing medical services to determine
whether they are appropriate, necessary, and of high quality
Prospective Review - Correct Answer -reviewing appropriateness and necessity of
care provided to patients prior to administration of care.
Concurrent Review - Correct Answer -review for medical necessity of tests and
procedures ordered during an inpatient hospitalization
Retrospective Review - Correct Answer -reviewing appropriateness and necessity
of care provided to patients after the administration of care
