FL 911 PST STUDY GUIDE EXAM
QUESTIONS AND ANSWERS 100% PASS
2026 EDITION
Where was the first 911 call made & what year? - ANS Haleyville, Alabama
1968
When was the Wireless Communications & Public Safety Act (911 Act) established? -
ANS 1999
Who was the first police department to use a one way radio & in what year? - ANS Detroit PD
1928
Where was the first two way radio used & in what year? - ANS Bayonne, New Jersey
1933
Who was the first state to declare the National Public Safety Telecommunicators Week & what
year? - ANS California
1981
The enhanced 911 (E911) system was introduced where & in what year? - ANS Orange
County, Florida
1980
What is a PSAP? - ANS Public Safety Answering Point
What is CAD? - ANS Computer Aided Dispatch
This is the internet protocol-based technology that allows callers to send texts, videos & photos
to PSAP's - ANS NextGen911
@2026 EDITION ALLRIGHT RESERVED 1
, What is the primary roll of a call taker? - ANS To answer inbound calls
-911 & non emergency
True or False: PST's must be accountable for their actions both on & off duty - ANS True
PST's work in a... - ANS 24/7/365 Environment
PST's must be available in the event of natural disasters, emergency mobilizations or other... -
ANS Declarations of emergency
Unplanned or excessive absenteeism causes what 3 things? - ANS Lowers morale, creates
stress, places a burden on co-workers
What is APCO? - ANS Association of Public-Safety Communications Officials
What is NENA? - ANS National Emergency Number Association
What is NFPA? - ANS National Fire Protection Association
What florida statute is The 911 Public Safety Telecommunicator Certification? - ANS F.S.
401.465
How many training hours are required to obtain The 911 Public Safety Telecommunicator
Certification? - ANS 232 hours
When do PST certifications expire? - ANS All PST certifications expire February 1st of every
odd year.
To be eligible for 911 PST renewal, how many hours of training are required? - ANS 20 hours
What is one method which provides PST's & supervisors with the opportunity to regularly
monitor work performance & take corrective action in the form of training? - ANS Quality
Assurance (QA)
When did the 911 PST certification requirement take effect? - ANS October 1, 2012
The principles of honor, morality, & accepted rules of conduct that govern an individual or group
- ANS Ethics
The skill, good judgement & respectful behavior that is expected from a person who is trained
to do a job well - ANS Professionalism
@2026 EDITION ALLRIGHT RESERVED 2
QUESTIONS AND ANSWERS 100% PASS
2026 EDITION
Where was the first 911 call made & what year? - ANS Haleyville, Alabama
1968
When was the Wireless Communications & Public Safety Act (911 Act) established? -
ANS 1999
Who was the first police department to use a one way radio & in what year? - ANS Detroit PD
1928
Where was the first two way radio used & in what year? - ANS Bayonne, New Jersey
1933
Who was the first state to declare the National Public Safety Telecommunicators Week & what
year? - ANS California
1981
The enhanced 911 (E911) system was introduced where & in what year? - ANS Orange
County, Florida
1980
What is a PSAP? - ANS Public Safety Answering Point
What is CAD? - ANS Computer Aided Dispatch
This is the internet protocol-based technology that allows callers to send texts, videos & photos
to PSAP's - ANS NextGen911
@2026 EDITION ALLRIGHT RESERVED 1
, What is the primary roll of a call taker? - ANS To answer inbound calls
-911 & non emergency
True or False: PST's must be accountable for their actions both on & off duty - ANS True
PST's work in a... - ANS 24/7/365 Environment
PST's must be available in the event of natural disasters, emergency mobilizations or other... -
ANS Declarations of emergency
Unplanned or excessive absenteeism causes what 3 things? - ANS Lowers morale, creates
stress, places a burden on co-workers
What is APCO? - ANS Association of Public-Safety Communications Officials
What is NENA? - ANS National Emergency Number Association
What is NFPA? - ANS National Fire Protection Association
What florida statute is The 911 Public Safety Telecommunicator Certification? - ANS F.S.
401.465
How many training hours are required to obtain The 911 Public Safety Telecommunicator
Certification? - ANS 232 hours
When do PST certifications expire? - ANS All PST certifications expire February 1st of every
odd year.
To be eligible for 911 PST renewal, how many hours of training are required? - ANS 20 hours
What is one method which provides PST's & supervisors with the opportunity to regularly
monitor work performance & take corrective action in the form of training? - ANS Quality
Assurance (QA)
When did the 911 PST certification requirement take effect? - ANS October 1, 2012
The principles of honor, morality, & accepted rules of conduct that govern an individual or group
- ANS Ethics
The skill, good judgement & respectful behavior that is expected from a person who is trained
to do a job well - ANS Professionalism
@2026 EDITION ALLRIGHT RESERVED 2
