Essentials of Business Communication – 8th
Edition Complete Test Bank (Chapters 1–13)
What is the first step in communication planning? - answers-Determine the purpose of the
message
During active listening, "attending" is the process of: - answers-Focusing on the information
you've received.
During active listening, "understanding" is the process of: - answers-Interpreting the meaning of
the communication.
What is the fifth and last step in communication planning? - answers-Outline the
communication for delivery
Why is understanding communication important? - answers-It helps to avoid friction between
people
During active listening, "receiving" is the process of: - answers-Taking in all of the information
about the communication.
What is the second step in communication planning? - answers-Identify the audience
Understanding in communication is achieved when: - answers-All of the involved parties agree
on the shared meaning of a message.
During active listening, "recalling" is the process of: - answers-Restating the information you
1
, have received.
Feedback is: - answers-Both verbal and nonverbal cues
What is the third step in communication planning? - answers-Clarify objectives
What is the fourth step in communication planning? - answers-Determine the best channel of
communication
indicates how a person is dealing with a situation. - answers-blinking
affects the acceptability of proxemics - answers-cultural expectations
verbal communication allows you to express - answers-ideas, desires and concepts
Verbal communication acts as the - answers-primary tool for expression between two or more
people.
What is the purpose of verbal communication? - answers-To relay messages to one or more
receivers
Emotions and chemical levels can affect: - answers-pupil size
a step to reduce verbal communication challenges - answers-Speak clearly and enunciate your
words.
2
Edition Complete Test Bank (Chapters 1–13)
What is the first step in communication planning? - answers-Determine the purpose of the
message
During active listening, "attending" is the process of: - answers-Focusing on the information
you've received.
During active listening, "understanding" is the process of: - answers-Interpreting the meaning of
the communication.
What is the fifth and last step in communication planning? - answers-Outline the
communication for delivery
Why is understanding communication important? - answers-It helps to avoid friction between
people
During active listening, "receiving" is the process of: - answers-Taking in all of the information
about the communication.
What is the second step in communication planning? - answers-Identify the audience
Understanding in communication is achieved when: - answers-All of the involved parties agree
on the shared meaning of a message.
During active listening, "recalling" is the process of: - answers-Restating the information you
1
, have received.
Feedback is: - answers-Both verbal and nonverbal cues
What is the third step in communication planning? - answers-Clarify objectives
What is the fourth step in communication planning? - answers-Determine the best channel of
communication
indicates how a person is dealing with a situation. - answers-blinking
affects the acceptability of proxemics - answers-cultural expectations
verbal communication allows you to express - answers-ideas, desires and concepts
Verbal communication acts as the - answers-primary tool for expression between two or more
people.
What is the purpose of verbal communication? - answers-To relay messages to one or more
receivers
Emotions and chemical levels can affect: - answers-pupil size
a step to reduce verbal communication challenges - answers-Speak clearly and enunciate your
words.
2
