OPSY 5315 Exam 2026 Questions AND COMPLETE
REVISED SOLUTIONS ALREADY AGRADED
If an operations manager wishes to help workers understand the movement of material,
information, or people throughout a process, what tool should he or she use? - CORRECT
ANSWER >>>Flow Chart
What production technology provides for the automatic placement and withdrawal of parts and
products into and form designated places in warehouses? - CORRECT ANSWER >>>ASRS
Which of the TQM tools would be best suited for determining why a student's course
registration is never correct? - CORRECT ANSWER >>>Cause-and-effect Diagram
Which of the following TQM tools would be best suited for displaying the number if students
majoring in each business discipline? - CORRECT ANSWER >>>Histogram
At Alaska Airlines the number of mechanical delays allowed each shift is... - CORRECT
ANSWER >>>3
Which of the following is NOT an example of an advancement of service technology? -
CORRECT ANSWER >>>All of the above are examples of advancements of service technology.
- Retinal security scanners at airports
- Electronic check-in/check-out at hotels
- Automatic teller machines (ATMs) at banks
Which of the following technologies offers more consistently accurate quality inspection than
human appraisers? - CORRECT ANSWER >>>Vision systems
1|Page
, Scorecards at Alaska Airlines provide feedback to employees each... - CORRECT ANSWER
>>>Day
Research suggests which of the following regarding productivity as measured by units produced
per labor-hour? - CORRECT ANSWER >>>High-quality companies are more productive than
low-quality companies.
Which of the following statements is NOT true regarding the importance of the role that an
operations manager plays in addressing service quality? - CORRECT ANSWER >>>The
manager may be able to influence the quality of the service but has little control over the
customers' expectations.
Which of the following could reduce costs and increase profit? - CORRECT ANSWER
>>>Increased productivity
What is training and empowering frontline employees to solve a problem immediately? -
CORRECT ANSWER >>>Service recovery
Taguchi's quality loss function is based on a... - CORRECT ANSWER >>>Quadratic equation.
A repetitive process is a product-oriented production process that uses... - CORRECT
ANSWER >>>Modules.
Which of the quadrants in the service process matrix has HIGH labor intensity and HIGH
customization? - CORRECT ANSWER >>>Professional Service
How does Celebrity Cruises collect data about the customer experience? - CORRECT ANSWER
>>>With an email survey within a few hours after returning to port.
2|Page
REVISED SOLUTIONS ALREADY AGRADED
If an operations manager wishes to help workers understand the movement of material,
information, or people throughout a process, what tool should he or she use? - CORRECT
ANSWER >>>Flow Chart
What production technology provides for the automatic placement and withdrawal of parts and
products into and form designated places in warehouses? - CORRECT ANSWER >>>ASRS
Which of the TQM tools would be best suited for determining why a student's course
registration is never correct? - CORRECT ANSWER >>>Cause-and-effect Diagram
Which of the following TQM tools would be best suited for displaying the number if students
majoring in each business discipline? - CORRECT ANSWER >>>Histogram
At Alaska Airlines the number of mechanical delays allowed each shift is... - CORRECT
ANSWER >>>3
Which of the following is NOT an example of an advancement of service technology? -
CORRECT ANSWER >>>All of the above are examples of advancements of service technology.
- Retinal security scanners at airports
- Electronic check-in/check-out at hotels
- Automatic teller machines (ATMs) at banks
Which of the following technologies offers more consistently accurate quality inspection than
human appraisers? - CORRECT ANSWER >>>Vision systems
1|Page
, Scorecards at Alaska Airlines provide feedback to employees each... - CORRECT ANSWER
>>>Day
Research suggests which of the following regarding productivity as measured by units produced
per labor-hour? - CORRECT ANSWER >>>High-quality companies are more productive than
low-quality companies.
Which of the following statements is NOT true regarding the importance of the role that an
operations manager plays in addressing service quality? - CORRECT ANSWER >>>The
manager may be able to influence the quality of the service but has little control over the
customers' expectations.
Which of the following could reduce costs and increase profit? - CORRECT ANSWER
>>>Increased productivity
What is training and empowering frontline employees to solve a problem immediately? -
CORRECT ANSWER >>>Service recovery
Taguchi's quality loss function is based on a... - CORRECT ANSWER >>>Quadratic equation.
A repetitive process is a product-oriented production process that uses... - CORRECT
ANSWER >>>Modules.
Which of the quadrants in the service process matrix has HIGH labor intensity and HIGH
customization? - CORRECT ANSWER >>>Professional Service
How does Celebrity Cruises collect data about the customer experience? - CORRECT ANSWER
>>>With an email survey within a few hours after returning to port.
2|Page
