WVU BCOR 370 FINAL EXAM COMPLETE
QUESTIONS AND 100% VERIFIED
ANSWERS
\.Motivation - ANSWERS✔-Process by which behavior is:
a) Energized - how hard a person works
b) Directed - what a person does
c) Maintained - how long a person works
\.What are the six steps of the Motivation Process - ANSWERS✔-1. Unsatisfied
Needs
2. Tension
3. Drives
4. Behavior
5. Satisfied Needs
6. Reduction of Tension
\.Douglas McGregor - ANSWERS✔-Basic human nature; 2 theories of motivation.
\.Theory X - ANSWERS✔-average person has little ambition, dislikes work, avoids
responsibility.
,\.Theory Y - ANSWERS✔-Self-directed, enjoys work, accepts responsibility.
\.What is the best theory for basic human nature? - ANSWERS✔-Theory Y
\.Maslow's Hierarchy of Needs - ANSWERS✔-Academics do not like it because it
can not be tested.
1. Self Actualization
2. Esteem
3. Social
4. Safety
5. Physiological
\.Hertzberg's Two Factors - ANSWERS✔-1. Hygiene Factors - Company policies,
quality of supervision, relations with others, personal life, rate of pay, job security,
working conditions.
2. Motivational Factors - Achievement, career development, personal growth, job
interest, recognition, responsibility.
\.Equity Theory - ANSWERS✔-Based on perceptions of fairness. Perceived
inequalities can cause certain behaviors.
\.Change in inputs - ANSWERS✔-Work Less
, \.Attempts to change outcomes - ANSWERS✔-Ask for raise
\.Cognitive Reevaluation - ANSWERS✔-Employee causing problems or with bad
attitude could be from perceiving the situation as being unfair; manager can help
them see why/how it is fair.
\.Victor Veroom - ANSWERS✔-Invented the Expectancy Theory.
\.Expectancy Theory - ANSWERS✔-The extend to which someone will be
motivated is dependent on three subjective relationships.
A-> Effort Performance Linkage
B-> Performance Reward Linkage
C-> Attractiveness
\.Fields of Experience - ANSWERS✔-Source/ sender -> Encoding -> Channel
(message) <- Decoding <- Receiver/ Audience.
\.Noise - ANSWERS✔-Anything that can disrupt the communication process
whether internal or external in source.
\.Feedback Loop - ANSWERS✔-Offers clarification
\.Nonverbal Communication - ANSWERS✔-90% of all communication
QUESTIONS AND 100% VERIFIED
ANSWERS
\.Motivation - ANSWERS✔-Process by which behavior is:
a) Energized - how hard a person works
b) Directed - what a person does
c) Maintained - how long a person works
\.What are the six steps of the Motivation Process - ANSWERS✔-1. Unsatisfied
Needs
2. Tension
3. Drives
4. Behavior
5. Satisfied Needs
6. Reduction of Tension
\.Douglas McGregor - ANSWERS✔-Basic human nature; 2 theories of motivation.
\.Theory X - ANSWERS✔-average person has little ambition, dislikes work, avoids
responsibility.
,\.Theory Y - ANSWERS✔-Self-directed, enjoys work, accepts responsibility.
\.What is the best theory for basic human nature? - ANSWERS✔-Theory Y
\.Maslow's Hierarchy of Needs - ANSWERS✔-Academics do not like it because it
can not be tested.
1. Self Actualization
2. Esteem
3. Social
4. Safety
5. Physiological
\.Hertzberg's Two Factors - ANSWERS✔-1. Hygiene Factors - Company policies,
quality of supervision, relations with others, personal life, rate of pay, job security,
working conditions.
2. Motivational Factors - Achievement, career development, personal growth, job
interest, recognition, responsibility.
\.Equity Theory - ANSWERS✔-Based on perceptions of fairness. Perceived
inequalities can cause certain behaviors.
\.Change in inputs - ANSWERS✔-Work Less
, \.Attempts to change outcomes - ANSWERS✔-Ask for raise
\.Cognitive Reevaluation - ANSWERS✔-Employee causing problems or with bad
attitude could be from perceiving the situation as being unfair; manager can help
them see why/how it is fair.
\.Victor Veroom - ANSWERS✔-Invented the Expectancy Theory.
\.Expectancy Theory - ANSWERS✔-The extend to which someone will be
motivated is dependent on three subjective relationships.
A-> Effort Performance Linkage
B-> Performance Reward Linkage
C-> Attractiveness
\.Fields of Experience - ANSWERS✔-Source/ sender -> Encoding -> Channel
(message) <- Decoding <- Receiver/ Audience.
\.Noise - ANSWERS✔-Anything that can disrupt the communication process
whether internal or external in source.
\.Feedback Loop - ANSWERS✔-Offers clarification
\.Nonverbal Communication - ANSWERS✔-90% of all communication
